Perfect Services Grout Perfect

Very professional staff. Arrived on time, cleaned a small portion of grout and then put some colored sealant on the cleaned grout so I could see what it would look like. The estimate to clean and seal the kitchen, laundry room, hall way, and bath was $625.

Experience with this company very bad.

Great. Cleaning techniques were tested to determine best one for us. End result is beautiful.

They showed up on time and did a great job.

Nino, one of the owners, came out to give a proposal. He was very professional and explained exactly what they would do and how it would be done. Steve, the other owner, worked with us to accommodate our schedules. Two employees came and cleaned the marble floor and the existing grout. Later that week another employee came to repair the many areas of damaged or missing grout. He matched the grout color perfectly. You cannot tell what grout is new and what was existing. A few weeks later after the grout had cured they came back out and cleaned the marble and grout again. Then they added a coat of sealant. During this entire process our home was treated with respect. They cleaned up after themselves and were courteous. We would highly recommend this company to anyone seeking to have grout repaired and natural stone cleaned.

This was the first time I had used their services. It went very well. They told me what the price was going to be and stayed with it. It looked brand new when they were through.

They responded promptly to our initial call, came out, and thoroughly explained what needed to be done. I especially liked that they gave us the estimate and set up the appt. through e-mail. That was so convenient! They came when they said they would, did a careful job, and cleaned up completely. We are very happy with their service.

We had a leak from our shower that we did not know where it was coming from. After having a plumber and another tile person out to look at it, Nino came and readily identified where the problem was. He was very professional and prompt in response to my calls, emails, etc. They did a very nice job. Nino also gave me advice on how to clean the rest of the grout in my bathroom. I would definitely use him again.

I used the caulk on my fireplace and it worked out fine.

See above description for satisfied work performed.

Great job!

THEY DID REALLY GOOD WORK. THEY WERE JUST A VERY GOOD RESOURCE FOR INFORMATION IN REGARDS TO REPLACING TILE THAT WAS NOT READILY AVAILABLE.

He did very neat work - he covered his shoes when he came to the house. He was on time. After seeing all the sample tiles, I asked him if my husband and I could find something closer to what we wanted. He was willing to wait for us to find what we were looking for. We bought the tiles and he purchased them so we got a discount by going through him. I am very pleased with the final product.

Nino got back to me promptly. Came on time and gave me an estimate. Was good about explaining the issues involved. The man who did the work did a good job. I didn't realize how hard and time consuming such a job is. They had to schedule a follow up short visit to finish up some caulking and they called to do so the next week.

The man who came out checked the grout and said that there was no mildew or need for concern. He said he could refinish the grout, but we really didn't need to at that time. He did not charge for the service call.

Technician (Mike) very professional/mannerable. Came out as agreed. I was a little disappointed that the grout between the ceramic tiles on the floor in Master Bath did not come out whiter, but Mike explained why this happened and that was acceptable to me.

They cleaned all of the grout around our 50 year tub, basically it was routine cleaning and maintenance. They did a great job, and we will definitely use them again!

My phone call was answered promptly by Steve Aleric who came out to look over what needed to be done. He offered several suggestions. After an interval of about two months (my choice) a second person came out and looked at the job, which was finished within the week. Mike, who did the job, came on time and finished both jobs quickly and professionally. He was very polite and cleaned up afterwards. I am extremely pleased with the results and would give this company my highest recommendation.

Came, gave us estimate, performed the work satisfactorily.

They responded promptly to my inquiry and came out and quoted the job within a day. They scheduled the repair on a mutually agreeable time frame. They told me exactly what they would do, how much time it would take to do the job. They showed up on time and did the job exactly as represented. They were neat, courteous, and took care not to track dirt in the house. They cleaned up everything when they were done. They went over the finished product and explained care instructions for the repaired wall to me. The end product does not look like a repair job - it blends in well with the existing wall and enhances the look. A quality job from true professionals.

What seemed to be a nightmare, moving into a home, and having a problem the first day; turned out to be a very one of the best experiences dealing with a company that I have ever had. Nino Divicenizo was a pleasure to work with! He was very careful in assessing the situation, was great working with the insurance company, wasted no time in coordinating the various workers that needed to come, and was always willing to offer suggestions, in addition to being very conscientious. Every single worker was on time, was very neat (and as I kept telling Nino--''I am Mrs. Picky'' about keeping things clean.) The workers covered everything, and cleaned up each day. They would always tell me who was coming the following day, and they were always punctual! Nino outlined the timeline of when the work would be done, and they were complete with it just as he had said they would be--on time! Nino had a family vacation planned, and told me not to worry; he would leave me in good hands-it was perfect!

It was a week's worth of heavy labor. It was one of the best experiences in all of the years I've been working on this house. It was a large crew of people, and they were all just delightful. They were very mindful of my home and cleaned up well. They were pleasant to be around, and I enjoyed having them here. They all did a fabulous job.

The estimator came as scheduled and looked at the work to be done. I only needed to have the grout directly above the tub redone. He said the minimum repair work was $325 which was very expensive for that repair job. He said to re-grout the entire bathtub/shower area would be $450. Since the house is 50 years old and the grout was starting to show signs of deterioration I decided to have the entire area redone. There was no pressure from him to do this - it was my call. The work was done as scheduled. I was happy with work and the way it was done. It was a pleasure to work with them.

During the initial quoting process, I asked in passing if they could epoxy urethane a 3 dimensional ladybug & butterfly into the garage floor. I was told yes. To my surprise, every workman on both days had been instructed on my request and knew exactly where they were to be placed. They knew it was important to me and went the extra mile to make sure they weren't overlooked! The ladybug & butterfly are reminders of departed loved ones. Nino has touched base with us twice since completion of the job to be sure we were satisfied with their workmanship. Satisfaction is this company's main goal. Desire to ensure customer satisfaction is very refreshing. That coupled with workmanship will take your company far.

The representative was helpful, telling me that there was no reason for concern on the issues I pointed out. He then gave me information about options for replacing, reglazing and/or relining a tub.