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On-Call Waterproofing

Founded 1999 • With Angi since January 2006

4.9

(39) Verified Reviews

Business Details

Phone Number

Address

3110 W. Pleasant Valley

Cleveland, OH 44134

Description

Family owned and operated. Free Estimates. Work guaranteed. Licensed, bonded, insured.

Verified Reviews

A few reviews for this pro...
Bill V.
4.0
06/01/2019
Job went well overall. Company showed all additional options for repairs before completion. Knowing how ON-Call outlines there job i would use them in future & recommend to friends & family.
Description of Work
Home Waterproofing
Category
basement waterproofing
Angela D.
5.0
05/24/2019
Awesome and friendly service!! They were in and out in a day! They had to replace a small patch of concrete that butted up to the house so they could waterproof there, and it looks almost identical to the rest of my patio, which I am very excited about!
Description of Work
Waterproofing & Concrete tear out and replacement
Category
concrete repair, basement waterproofing
Lea R.
5.0
02/21/2019
This was the third time we have had On-Call Waterproofing at our house (all separate and different projects) They have been great every time! Always very responsive, timely & professional crew! Would most definitely hire back and recommend to anyone
Description of Work
cement work
Category
concrete repair
Bonita S.
5.0
01/14/2019
I really appreciated how the owner explained the work that needed to be completed. The work was thorough, and overall I am pleased. The only issue is that the company was extremely busy last year and it took several months before the work was done.
Description of Work
Basement Waterproof
Category
concrete repair, excavators, basement waterproofing, hardscaping
Northlake M.
5.0
01/12/2019
Everything went extremely well! We have used them four (4) times at least on our apartment complexes for very large jobs. Even though the city was pretty terrible about the regulations and code, Frank personally was there with staff working hard to complete. Everything has always passed all requirements and tests, and have had no additional issues of any kind since.
Description of Work
Commercial Waterproofing
Category
basement waterproofing, driveway pavers
Daniel L.
5.0
01/11/2019
Excellent ! The work was completed as promised and the level of work and professionalism was above and beyond any contractor that I have dealt with.
Description of Work
Downspout/Drain pipe/ clean out clogged lines
Category
excavators, basement waterproofing, equipment rentals, sewer cleaning
BETSY M.
5.0
11/01/2018
The area to be repaired had difficult access, but Frank expertly dug the hole and completed the job without any damage to the landscaping, lawn, or the house. So far, despite heavy rain for the past week, the repairs have solved the leaks in the wall.
Description of Work
About 10 feet of the Exterior wall of basement had to be dug, sealed, holes plugged, clean out to French drain, and gravel filled in.
Category
basement waterproofing
Fabio P.
5.0
09/13/2018
We had some water infiltration in a corner of our basement. It was not a lot, but, obviously, any amount of water entering your house is an issue. We reached out to at least six waterproofing companies. Some felt like sales pitches, but most felt like honest attempts at resolving the problem in the least expensive, but most effective manner, yet no two companies agreed on how to resolve the issue and the prices varied wildly. We decided to go with On-call. The owner Frank returned calls and emails in a timely manner, was friendly, was very knowledgable, came out to look at the issue and did so thoroughly, he gave us a competitive quote, and booking the job was very easy (Thanks to Teresa in the office). They were TOTALLY on-time with the start date. The men working on the house were great (Thanks Vince)! They were professional, thorough, and answered. They did the entire job in one day in 95 degrees heat! Yet it was clear that they cared to do great work. Two days later the mason came to put in a new window well (it looks beautiful) and then the driveway was patched. It was all very efficient. So far no water in the basement!! Even in one of the heaviest storms we've had since living here. Hoping for many years of dryness! I could not possibly recommend On-Call more highly. One of the best experiences I have ever had with a contractor. I would recommend them to everyone I know.
Description of Work
Waterproofing
Category
excavators, basement waterproofing, driveway pavers
David C.
5.0
09/12/2018
Frank recently came out to waterproof my century home in Lakewood and to install an egress window in the basement. From start to finish, the process was easy. He came out for the estimate and looked over everything thoroughly. He gave us estimates for various contingencies so we could budget accordingly. When he and his crew arrived, they took great care to protect my neighbor's driveway and worked very efficiently to dig the first trench. When it came to the drain tile on the driveway side, he saw that we were tied into the incorrect sewer line. We're having our porch replaced and had already completed demoltion, so we were able to save a few bucks as we had him repair the tie-in rather than install a sump pump. All told, the job took two days. Frank was always willing and eager to answer questions and let my wife take pictures during the process. We feel that we were billed fairly and there were no hidden costs or fees, save one. We didn't know until we made our down payment that there would be a 2% credit card fee. However, in looking back at the estimate, he did indicate the fee. So just read the fine print. Post waterproofing, we have definitely noticed that the basement is a lot drier. We were also given several straight days of rain to really test it out and it's holding up very nicely. I would heartily recommend using OnCall. The crew is professional, skilled, and easy to work with. The entire experience has been top notch.
Description of Work
Basement Waterproofing
Category
excavators, basement waterproofing
William M.
5.0
09/04/2018
After reviewing the problem, the owner offered a series of possible solutions. He worked with me to put together a plan that included sealing a 9’ length of the outer wall, replacing damaged foundation drain pipes, cleaning out blocked drain pipes to the street, and diverting roof rain water to the street drains. This solution avoided letting water enter our basement and diverted yard water away from our home. It worked well (our basement is now dry) and was somewhat less costly than other company proposals. After the work was done, though, I had to personally extend two drain pipes an additional foot or so to the ditch. The workers worked hard and were very courteous. I would call this company if needed in the future.
Description of Work
Eliminate a small amount of water in the basement
Category
concrete repair
joe C.
5.0
07/20/2018
Frank and crew showed up early and on time. Everyone was friendly and knew there job. They found a couple large cracks that were brought to my attension and repaired with hydraulic cement. Frank suggested to have the drain tile he couldn't replace , under an addition; cleaned with his high pressure water sewer jet , extra money well spent. Thanks to Frank and his crew for a great job.
Description of Work
water proofing basement
Category
excavators, basement waterproofing, equipment rentals, sewer cleaning
Eric S.
5.0
06/21/2018
We had just replaced our driveway last year and shortly after, started to get water in our basement along the driveway side. We called On-Call Waterproofing who provided an estimate that was more reasonable than the other estimates we had received. We decided to give them a try, and they completed the job professionally and in under 3 days. Since the driveway was new, I asked that they cut the driveway along the existing seams, and they did that without any problem. The new concrete almost exactly matches the concrete that was placed the year before and it looks great! I would absolutely use them again at our next home! Highly recommend!
Description of Work
Waterproofing along driveway
Category
concrete repair, basement waterproofing
Phil F.
5.0
01/03/2018
Frank was on time and very professional, explaining what was needed to solve our basement water issues. When contracted, Frank and his crew were able to start before the original start date, worked diligently and professionally on the task at hand, even when asked to perform additional work, Frank was able to quote it on the spot and was very fair. I would definitely hire On-Call Waterproofing again, (I hope I don’t have to, but would if the need arises.). Very good!
Description of Work
Basement Waterproofing
Category
concrete repair, basement waterproofing
Mark G.
5.0
12/20/2017
Frank came out for an estimate. He was completely honest and helpful. He didn't feel it is a water proofing issue. He identified areas where water may be entering from above and made suggestions to correct the problem. He spent nearly a half hour when he didn't have to explaining it and going outside and looking at suspect areas. I would highly recommend them. While we did not have work done and he did not make any money he was very helpful when he did not have to be.
Description of Work
We had moisture build up in one corner of the basement where sump pump was located. I thought maybe we needed water proofing done since there was light condensation all the way down the foundation that never seemed to clear up.
Category
basement waterproofing
lewis M.
5.0
11/25/2017
Frank was exceptional to work with and was actually on site during the waterproofing. Cost was about $150 per foot and I had a little more than 30 feet. The crew supervisor was very good at confirming what bushes were to be removed and explaining the steps for the repair. They were careful of my lawn and neighbor's driveway by putting down boards to prevent damage. There was absolutely no mess after they did the job and cleaned up. The reason for my water problem was exactly as Frank suggested: packed clay against the exterior basement wall, lack of sufficient gravel over the drain tile, crack in basement wall below grade. In other words, Frank has seen it all and knows his "stuff". So, if you don't know what your water problem is and how to solve it, have Frank stop and check it out. Frank's estimate was the highest of my three estimates by about 10%, but in many cases you get what you pay for and Frank and his crew's experience is worth much more than the 10%.
Description of Work
Two of my basement walls were showing signs of moisture damage (efflorescence). Sometimes there would also be water seepage at the wall floor junction. Over the last 10 years it was getting worse and worse. I first looked into an inside French drain system. One very large well advertised company would only do the job if they did all the interior linear dimensions including interior garage wall and crawl space walls ($$$$). Another smaller company would do just the leaking walls for about 75% of exterior waterproofing. I decided it was worth the extra money to go the exterior route and solve the water problem rather than capturing the water entering the walls and pumping it out. I got three estimates and asked numerous questions. Of the three, Frank with On-Call Waterproofing, gave the fullest and clearest review of the problem and solution. I also asked questions where I knew the answer from my own research. Frank was accurate in his responses which was not the case for the other two companies. All three were family run companies, but Frank Has been on Angie's List for 11 years and the others have been in existence for 2 and 3 years.
Category
basement waterproofing
Kevin G.
5.0
10/21/2017
Went great with great communication. Work was done in a very timely manner.
Description of Work
Waterproof and rebuild of foundation wall
Category
excavators, basement waterproofing
Christine H.
5.0
10/20/2017
From the time Frank came out to check out the leak (and he went around the outside and inside of the house completely) and his explaining the OnCall waterproofing system to the quoting and actual work, everything was done well. My questions were answered quickly and when the crew came out, they were on time and moved like a well-oiled machine, each to his appointed task. The crew was friendly, professional and hard-working. Everyone communicated well which is one area a lot of suppliers do not.
Description of Work
I needed my basement waterproofed.
Category
basement waterproofing
Richard T.
5.0
08/04/2017
Frank was vey accommodating as I work week days and came by later in the evening. He was courteous and knowledgeable. He explained several likely causes and the work that would need to be done. Due to the nature of my property it turned out that the cost was going to be substantially more. Frank took measurements and provided a bid in a timely fashion and the company sent several e mails to inquire if I had made a decision and if I needed any questions answered. The company was not pushy and I was impressed with how this was handled.
Description of Work
I never had to have any work done. Since moving the downspout my basement has remained bone dry. Due to the age of my house and my age, the cost would not have been worth it.
Category
basement waterproofing
William M.
5.0
04/10/2017
Frank and his crew finished in a few days which included concrete sidewalk. Frank and everyone of his crew knew exactly what they were doing, a testament to their experience level. Communication with Frank and his office was seamless as all calls were answered or immediately returned and emails very timely. Some of the other contractors tried to sell us all four walls, but Frank insisted that resealing the two problem walls would be sufficient. The work was completed in late September 2016 and we haven't had any water since. Highly recommend.
Description of Work
For many years our basement walls would seep water after heavy rains. The solution was to waterproof the two sides of the house that were the most problematic.
Category
basement waterproofing
Stephen S.
5.0
03/06/2017
responded promptly and completed job as requsted.
Description of Work
regraded side of home to repair low spot and inside sealing of cracks
Category
basement waterproofing
Danielle E.
5.0
11/07/2016
On-call exceeded expectations. They were quick and efficient. The only delay was they found out my sewer line was completely blocked which they had no way of knowing before starting. Frank immediately called me and explained he problem in a way that was easy to understand. They were done with the whole house excavation and sewer drain replacement in 3 days. The true test came with a huge storm two days later and for the first time since I bought my house I did not have to clean up water in the basement.
Description of Work
Basement waterproofing, new sanitary and storm lines
Category
excavators, basement waterproofing, sewer cleaning
John O.
5.0
05/31/2016
All went fantastic, I be already recomended frank to other people, prompt clean and best of all it fixed the problem.
Description of Work
Replaced storm and sewer lines
Category
basement waterproofing
DEBORAH K.
5.0
02/14/2015
I contacted a dozen companies of which four came to look at the property and On-Call Waterproofing was only one of two contractors who gave me a quote for fixing the drainage issues [the other contractor quoted $16,000]. Frank identified the problem, checked with the City to see what options he had with regard to running the drainage out to the street, and gave me a very detailed quote. The work was scheduled and completed in one day. The old drainage system was removed and new French drains were installed and graded away from the house. Frank was very personable and knowledgeable. The other contractor had said that we needed to replace the drainage around the whole house. Frank said that was not necessary. He identified the problem areas and worked up a solution to fix only what needed fixing.
Description of Work
Replaced the drainage system around the outside of the house.
Category
basement waterproofing
jennifer P.
5.0
01/27/2015
Frank and the On Call Waterproofing Crew do outstanding work. They excavated all around house 6 ft down to the footer. Installed new footer drain pipes and connected new downspout drain pipes. Also installed clean outs that are easy to access for any future maintenance. Tarred and sealed the foundation walls. Back filled with gravel. You would never know they were there once they finished the job. They were careful to protect landscaping and our neighbors property as well. Before Frank and his crew arrived, I had horrible water problems in my basement walls. Water was seeping in through the walls and at the footer base. After On Call Waterproofing finished the job, I have had a dry basement. I can say that I can recommend On Call Waterproofing. They are very professional and do the job right. Keeping the water on the outside of the foundation walls. I was very nervouse to have such a large scale job done at the house. Once Frank showed up and he and his crew began the work with such a high level of professionalism and skill, I had all the confidence that I did the right thing and hired the right guy. In fact, as I get ready to sell this house 5 yrs later, I am having Frank and his Crew get ready to do the same excellent work at my new house. They will be laying a new cement garage pad and waterproofing around the house foundation.
Description of Work
Waterproofed 1926 terra cotta basement foundation.
Category
excavators, basement waterproofing
Tom T.
4.0
10/16/2014
What stood out is the way they do their waterproofing. They were on time for their estimate. They were prompt with their call back. The answered any questions I had.
Description of Work
We got an estimate from On-Call.
Category
basement waterproofing

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Licensed
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, Discover, Financing Available
    Senior Discount
    3%
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Permanent waterproofing solutions; excavation services; structural wall repair; complete landscape and hardscape restoration; concrete work; sewer camera inspection/jetting; snaking; sewer and drain-tile repair. Rental Equipment w/operator. Sewer work. Asphalt repair

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about On-Call Waterproofing

    How is On-Call Waterproofing overall rated?

    On-Call Waterproofing is currently rated 4.9 overall out of 5.

    What days are On-Call Waterproofing open?

    On-Call Waterproofing is open:

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: 7:00 AM - 5:00 PM

    What payment options does On-Call Waterproofing provide

    On-Call Waterproofing accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available

    Does On-Call Waterproofing offer free estimates?

    Yes, On-Call Waterproofing offers free project estimates.

    Does On-Call Waterproofing offer eco-friendly accreditations?

    No, On-Call Waterproofing does not offer eco-friendly accreditations.

    Does On-Call Waterproofing offer a senior discount?

    Yes, On-Call Waterproofing offers a 3% senior discount.

    Does On-Call Waterproofing offer emergency services?

    Yes, On-Call Waterproofing offers emergency services.

    Are warranties offered by On-Call Waterproofing?

    Yes, On-Call Waterproofing offers warranties.

    What services does On-Call Waterproofing offer?

    On-Call Waterproofing offers the following services: Permanent waterproofing solutions; excavation services; structural wall repair; complete landscape and hardscape restoration; concrete work; sewer camera inspection/jetting; snaking; sewer and drain-tile repair. Rental Equipment w/operator. Sewer work. Asphalt repair