MR HANDYMAN & MORE/VENTURA BUILDERS

WE HAD PROBLEMS WITH THE WAINSCOTT WARPING DUE TO IMPROPER INSTALLATION. THE SALESPERSON WHO ORIGINALLY SOLD US THE JOB LEFT THE COMPANY. THE GENERAL MANAGER DID NOT WANT TO MAKE GOOD ON THE PROBLEM. HE BLAMED IT ON THE PRODUCT (WHICH OUR SALESMAN RECOMMENDED AND THE CO. PROVIDED) AND THE SALESPERSON WHO LEFT SAID HE UNDERESTIMATED THE JOB AND TOLD US SEVERAL TIMES THE COMPANY WAS LOSING MONEY ON US. HE WANTED US TO PAY THE DIFFERENCE IN MATERIAL COST TO HAVE IT REPLACED! WE ASKED IF WE COULD SPEAK TO THE OWNER SEVERAL TIMES AND WERE TOLD "HE IS LIKE CHARLIE (FROM CHARLIES ANGELS), WE NEVER SEE HIM." - NOT VERY PROFESSIONAL. AFTER A LOT OF YELLING ON OUR PART AND A REPORT TO THE BBB, WE FINALLY GOT THE PROBLEM TAKEN CARE OF - 3 MONTHS LATER! HOWEVER, THERE ARE A LOT OF THINGS WITH THE WORKMANSHIP WHICH I FEEL ARE SUBSTANDARD FOR A SO-CALLED PROFESSIONAL COMPANY - I.E.: ONE OF THE WALLS IS SLIGHTLY BOWED OUT, PAINT JOB WAS VERY POOR - WE HAD TO REPAINT IT; DOORS ARE UNEVEN, ETC.

MORE EXPENSIVE THAN I THOUGHT IT WOULD BE. THE CRAFTSMAN WAS LATE ARRIVING ON THE DAY OF THE JOB, AND HAD TO RETURN A SECOND DAY TO COMPLETE THE JOB. I HAD TO CLEAN UP AFTER HE LEFT. DEBRIS WAS LEFT IN EVERY AREA THAT HE WORKED IN.

DESPITE THE AD SAYING THEY DO ELECTRICAL JOBS, THEY SAID THEY WOULDN'T DO EITHER ONE. THAT'S NOT 'DOING IT ALL.' PERSON WHO ANSWERED PHONE WAS CONCISE, BUT NOT POLITE. I DID NOT PRESS.