METRO APPLIANCE REPAIR SERVICE

I was unsatisfied with the woman who answers the phone and her lack of response. Marty said he ordered the parts when I spoke to him, I told him it was a very bad week and then was unable to reschedule since I couldn't get a hold of them. I have since had another company come out who has taken care of the issue.

unknown

Arrived on time. Nice, Friendly service. Would use again. I think my temperature sensor may still be a problem, as signal indicates oven is preheated, when it is not. He did not check this, just assumed the igniter was bad because he sees that most often.

They did a very good job. He came out quickly. He gives a fair estimate. When he came out for the estimate he charged us but subtracted that off the bill when he came back to fix it. He does not charge a lot and he does great work. We have been really happy with this company.

The price was good.

I did not personally meet the repair person. It is in one of our rentals and the tenant actually was home for the repair.

My experience with the warranty company left much to be desired, but that is another story. I was very pleased with Metro. Richard contacted me within 20 minutes of my hanging up with the warranty company, and got a repair person out within 4 hours. Marty, the repair person, was very thorough, and checked every part in my dryer to confirm that the timer was the problem, and that it was the only problem. I was told that it would take two days for them to get the part (remember, this was for a 20-year-old dryer, so I did not expect them to have it in stock). Richard called the second day to tell me that the tracking number showed it would be delivered later that afternoon, and he scheduled repair for the next morning. I was very pleased with Metro's responsiveness and professionalism., and would use them again.

They came out within a few days of when we called. The work was done efficiently and they cleaned up afterwards.