LIFESTYLE FURNITURE

unknown

Went to showroom to determine what type of furniture I would like to get for a new apartment. I shared with the salesman that I just needed to determine style and shape so I could pick from four floor plans available and that I'd be sure to find him when ready to purchase. He convinced me (I am sad to admit) to purchase today as the types I was drawn to have a three week lead time, and assured me I could cancel at any time prior should I need to for a full refund, just a request of 48 hours was preferred. I paid using their preferred merchant financing provider, however I had to pay tax and delivery with another means as this could not financed. The end result is I managed to find an affordable house, however this purchase would not work. I attempted to cancel the order, but was told only Lou could approve it. After not being able to get Lou on the phone for eight days, Lou told me he'd cancel it and the amounts I paid for tax and delivery would be available in a store credit. Upon sharing what the salesman had said and that there is no such provision in the refund language of their contract he told that this is merely the way it is. Instead of heading to court I made a small purchase with the "credit" that is very nice and priced where I don't believe they made money on it (i.e. I think the products were loss leaders).