Kasper Fabricating and Design

The railings I purchased were put in with care. Customer service is lacking. Communication between me and the owner. Paul. consisted of set times and days. At times Paul would not show at the times we agreed and left me wondering if he would show at all. I received no phone call stating he would be late and would have to take the initiative to call and find out if he was still going to show up or not. This happened on several occasions and received. no apology for his lateness. I spent a lot of money on my railings and found this to be unacceptable. Kasper's Fabricating and Design made me feel as though they did not care about my time. On the initial install date I had to reschedule an appointment I had because Paul was 1 hour late and did not even call. Honestly, I cannot recommend this company as they don't feel the customer's time is valuable. Being that they had five star ratings I thought I had the right company, for me that was not the case.

Paul came and explained their process to us and was able to quote us the cost of the project in the same appointment. Not knowing what to expect in the way of what the price was going to be, but the final job was nice. We were having a holiday picnic, and we were hoping for the rail to be installed prior to the event. We thank Kasper for making it happen by getting the rail installed just in time for our function. We really appreciate their efforts and expertise. Thank you

Highly recommend

I was very pleased with Kasper Fabricating and Design for their workmanship and getting my work done in a timely manner

Kasper did a fantastic job. We love your new handrail and we can't believe that any company could have done a better job. They were fantastic and if I need more rail put in we will definitely hire Kasper Fabricating.

Very professional I enjoy hiring family owned businesses They work around your hours, which is so important Beautiful excellent work

Excellent customer service!!! Excellent craftsmanship!!! Great price point! I highly recommend this company!

Paul did what he said, quality was excellent, the customer service and attitude was even better. I appreciated the quality of service and character that he displayed. I am not usually this impressed, but I highly recommend him! He removed and replaced our railings, replaced them, they looked great, and cleaned up when finished. South Euclid

Paul was very responsive and was able to fabricate and install new railings within several weeks (on very short notice). Railings are high quality and look great. Did a great job - we are very pleased.

High quality custom material and workmanship. The hand rails were powder coated.

Customized new railing to accommodate my handicap need. Thumbs Up!!!

Paul was very professional and knowledgeable. Got the job done in no time. He did a great job!!! ð

Paul and Fred were great to work with. They were flexible with my schedule. They removed old rusted railings and installed railings that I purchased on my own. He was able to drill through sandstone steps that others were afraid would crack and break. Paul was very attentive to the placement of the railings. The completed job looked wonderful.

Excellent. Reinstall rail

They custom made rail for porch Very satisfied great people also easy to work with

Railings are currently in the process on being Fabricated