IDEAL ROOFING & SHEET METAL CO

unknown

Went well.

They gave me the best price out of all of the estimates that I received.  The roof looks great.  I wasn't impressed with the cleanup because there are about 100 spots on the siding that hasn't come off after being pressure washed a couple of times.  There are also a few areas within the trim work detail that are a little sloppy.  There was also a small issue with scheduling.  I was bumped back a week due to rain and the salesman didn't call me back until 2 days later.  The delivery truck came on the wrong day as well but I let him drop the materials off and sit over the weekend in my backyard.

They did a great job. They cleaned up very well, I had no mess. They were Johnny on the spot and very prompt.

MY EXPERIENCES ON ALL THREE OCCASIONS WAS HORRIBLE. FOR THE FIRST REPAIR THEY CHARGED ME AS THEY SAID THE WARRANTY DID NOT TRANSFER TO A NEW OWNER OF THE HOME (THIS WAS 3 YEARS INTO THE WARRANTY). THE OTHER TWO TIMES THEY DIDN'T CHARGE ME AS I TALKED TO THE OWNER INSTEAD OF THE OFFICE PEOPLE. THESE TWO TIMES, THE WORKERS DIDN'T ARRIVE TO FIX THE LEAKS UNTIL 2-3 WEEKS AFTER MY CALL. THEY WERE VERY RUDE UPON ARRIVING. OVERALL THERE IS NOTHING ABOUT THIS COMPANY THAT IS GOOD. THE ROOF THEY PUT ON THIS HOME LEAKS AFTER 5 YEARS, THEY DO SHODDY REPAIR WORK. THE ROOF THEY DID PUT ON HAS ROOFING MATERIAL HANGING OVER THE EDGE, NOT TRIMMED NICELY, IT IS LUMPY AND HEAVING IN SPOTS. IT LOOKS LIKE AN AMATEUR DID IT.

I USED THE COMPANY 20 YEARS AGO. SERVICE THIS TIME WAS STILL GREAT.