HUDECEK CEMENT INC
About us
Hudecek Cement was founded in 1946 by John Hudecek and has established itself as a privately-owned contractor in Northeast Ohio. All of our crews are employed with the company and are not independent contractors. Hudecek Cement obtains a city license for each city they perform work in and obtain a permit for every job that requires one. Hudecek Cement specializes in stamped concrete and traditional concrete and attend yearly classes on updated training and information in these two areas, we also offer free estimates.
Business highlights
Services we offer
Decorative Stamped Concrete Patios, Firepits, Outdoor Kitchens and Deck Removal, Overlay, Pooldecks as well as Driveways, Resealing, Retaining Walls, Walkways
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 4% | ||
| 4% | ||
| 8% | ||
| 4% |
I am scheduling them back to do more work.
The issues:
- originally when they laid out the framing for the patio, I could see that they were not making it as large as had been discussed and quoted. When I brought this to Mark's attention it was corrected. No big deal except for everything that followed.
- The patio that was being replaced had a section of fencing attached at the top of a wall. (the patio is on a steep slope) As the crew was leaving, the fencing was laying in the back yard. I asked if they were going to put it back up. Mark sounded appalled! He said, "we are cement guys; we don't do that." He kept repeating this. I asked why I was only hearing about it at that time. In my past experiences, contractors restored things to the way they found them. After discussion and my agreement to pay extra, Mark agreed to have it put back.
- On either side of my front walkway there are planting beds with small paver walls. They pulled out some of the pavers and were leaving with the wall not put back in place and a small pile of pavers nearby. One person came back on the last day to do finish work and I asked him to put the wall back together. He found there were not enough pavers. So the bed was left with a section that was missing wall and had the impressions in the dirt from where pavers used to be. When I contacted Mark about this he insulted me and again said it was not their responsibility. After threatening to take him to small claims court, I got a call from a friend of his who said he would come out and fix the wall. He came out and attempted to fix the wall, but he used pavers that are not the same color or size of the rest of the wall.
- The front walkway now has fewer steps than it used to have and fewer steps than originally quoted. As a result, the steps are not level. This work failed inspection by the city. Hudecek provided a refund for the front walkway and steps.
- In order to get their equipment to my back yard, they drove through planting beds. They pulled out shrubs and perennials and never put them back when they were done. The need for this was never discussed.
- In all of the pictures on their website where steps are shown, the steps looked like the risers are stamped. My steps did not have this done. When I asked about it, Mark said they don't do that anymore. He had told me to look at their website to pick out the pattern and colors I wanted. I think if they no longer take the time to do that, it should have been mentioned.
- They left a lot of trash. This included pop/water bottles and an empty can of chewing tobacco. They also left a lot of loose cement and nails/screws. Even the city inspectors were picking up the nails/screws. We have so far picked up about 200 of them.
- There are a few areas where the concrete does not show the stamped pattern. The most significant of these is at the very front of the walkway where it meets the driveway.
- I asked for the border of the walkways and patio to be a dark grey color. In a few areas it is dark grey, but it is mostly red (the color of the main section).
- The worst part about all of it was the way that Mark spoke to me. He repeatedly spoke to me in an unprofessional manner and said degrading things.
"A full refund was given to you by the contractor that we refered you to. Hudecek Cement referred you to another contractor. We did not have a contract and we're not paid for this job. We contacted the other contractor to speak with him regarding your project because you were unhappy and he gave you a full refund for this job."
I was to have a 4-5" circle on a large area of the stamped concrete .....We discussed how large etc the circle was to be...
later that day we realized that he had not installed the circle at all!! Upon speaking to Mark Hudecek he advised me that HE decided this would not look good....No phone call to state this fact or any contact with me....I advised him that it was not his decision to make it was mine....I am the customer and paying for what I wanted....After a discussion on this he said he could "cut" the circle into the concrete...No Thanks!!! That is not what I had wanted...
My yard look terrible....There was no cleanup scheduled to remove all the clumps of grass & roots that his men had dug up during the excavation....I guess I was supposed to pay to have another party fix it!!
the concrete man cleaned his things with water and poured onto my Pear Tree in the front treelawn... Overall , this is one of the worst experiences I have had with a Company....
Mark did come back and clean up and put down top soil on all the areas that were dug up...this was to make me "happy"....I am glad that he did that but the overall work and communicatin was lacking to say the least.....
After it was stained and the sealer put down it looked as though the sealer was not put on evenly or not enough sealer..Areas are shiny and others are dull and feel rough....I had asked Mark Hudecek about the coloration which now appears to be kind of a washed out red...Not at all like the pictures he shows on his brochres...
I wish he would have come out to my home and addressed these issues in person as they were happening...All was done by e-mail...
"This customer was not present during any of the work that was completed at their home. A home phone number was the only number they were willing to provide and we were not able to contact them while they were at work. It is now required in our contract that the homeowner must be present the first day of work performed, just because of situations such as these, where several designs are discussed. We want the customers to be present to approve the designs as we have to take in consideration HOA regulations as well as city inspectors changes."
We contacted 3 other concrete companies to bid on the job and Mark came in very competitively, but his customer service, knowledge and friendly attitude sold us on using him. We would use him again for any future concrete projects and recommend him highly to others. The project went very smoothly and we are very happy with the final results.
The only thing we are dissatisfied with was the clean up of the job site. It was very unprofessional. The house was left with marked with filthy fingerprints and a good sized area of discoloration from the powdered color coating used on the walk. We have tried to scrub off the residue left with no success. Another area of the house that was cleaned with a pressure sprayer by the clean up person, had areas of paint taken off. The person sealing the walk and doing clean up left the job at the end of the day without coming to the door to say he had finished. We did not have the opportunity to ask questions such as "When can we use the walk?", or inspect the job before he left. During the application of color to the walk on the first day of the work, my wife had noticed much of it had gotten on the house and asked the crew about clean up since the house had just been painted last fall. She was assured that this would be taken care of. It was not. Now we are left with repainting this section of the house.
In summary, the walk looks good and was done for the agreed upon price on the agreed upon dates. Clean up was very unprofessional, will end up costing us to finish, and is the reason for the "F" rating in professionalism.
"While we appreciate that you were happy with almost all of our service areas; including your stamped concrete work, it would have been our pleasure to have the opportunity to resolve any concerns or issues that occured. However, we were never contacted regarding this and our employee did try and communicate with you, but the door was unanswered. Our crew will be made aware of this occurance so this will not happen in the future. We appreciate the fact that you are happy with the walkway and the pre pour calls. We are always trying to do the best for our customers."
Licensing
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