HOGG HEATING & COOLING
About us
10 EMPLOYEES. NO SUBS. COST IS DETERMINED BY THE JOB. TRAVEL CHARGE OF $19.95 APPLIES. SERVICE FEE OF $97.95 APPLIES AS OF 7/22/08. MAY CONTACT THROUGH E-MAIL. ALTERNATE CONTACT: JACK DINNIN. 1093
Business highlights
Services we offer
HEATING & AIR CONDITIONING SERVICE AND INSTALLATION. WATER HEATERS. BOILERS, HYDRONIC SYSTEMS.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 8% | ||
| 6% | ||
| 4% | ||
| 14% |
I called on 5/11/15 an answering service took my name and number stating they would call me to schedule my appt. They returned my call later that same day and scheduled an appt. for 5/14/15. My a/c was working fine but wasn't as cold as I thought it should be. A tech came out to my home, arriving at 9am and leaving 9:45am. The total charge was 279.95. I was charged a service call of 97.95! When the appt. was scheduled they never mentioned a service charge of any kind so I was quite surprised to see one. I thought service charges happened when they come out for your convenience not a scheduled appt. four days later? When I called back the next day to discuss the charges, my concerns were not heard. I was told if they come out and the unit isn't working right they charge a service fee. I personally think that's ridiculous. My unit was working they FIXED nothing!! Pouring a solution over the outside unit and rinsing it with water and adding Freon is not FIXING anything! The customer service received when I called about this charge was unreal. I was cut off and told to have a blessed day before being hung up on. Length of the whole conversation was about 2 min. I would recommend giving your business to a company interested in retaining you as a future customer. I was trying to be loyal since I used them the year prior. Think about it or you might get stuck paying way more than you expected for 45 min. of easy work!!
My pilot light goes out every summer on my furnace- this year I called Hogg Heating to ask how much it would cost to light it- first I was told it was the cost of a service call which is $98 so I said no thank you- they then lowered it and said $69.00 - this was the same price as their special to clean your furnace so I asked for the cleaning since the pilot light would be lit when they were done. The worker came and after he did the what I thought was just a cleaning he produced a bill for over $334!! He said it was old an needed repairs- my point was he never asked me if I wanted the repairs and I never knew he was doing anything more than cleaning it. When I said this he took out the cost of the cleaning. I felt very pressured and this was being done in front of my young son so I wrote him a check. I went in the house and called the company and explained I had never been asked about wanting any repairs and all that was wrong was pilot light was out which happens every year- I said I would be happy to pay for the cleaning but I would be stopping payment on the check unless this could be worked out. I received a phone call back and they left a voice message (which I still have) that stated they were sorry for the and quot;mishapand quot; and then went on to threaten me with court for stealing their parts!! I immediately called them back and told them they could have their parts back but they had to put my furnace back together the way it was since I never authorized them to take it apart- this led to the woman yelling and screaming and saying she was calling the police on me and they were on their way to arrest me for stealing and she hung up. I called back and she picked up the phone and hung up. I called again and another woman answered the phone- I told her they could get their parts but they needed to come now and they needed to put my furnace back together. The repairman (who I believe is also the owner) then called and screamed at me. He came to my home and in front of my son said I obviously did not care about my family because I didn't want my furnace fixed and as he was leaving (again in front of my son) yelled that I was lucky because the police were coming to take me to jail for stealing!! Needless to say my son and I were very upset. I might add I reported this to the BBB and they did not respond for 6 weeks then gave false statements (I have the voice mail on my phone they left me). My response to the BBB is not posted because though they had 6 weeks I only had 7 days and that included holidays. So it says it was satisfactorily resolved but it was not. I did note that to perform work on someone's appliances or home without their consent is in violation of the Ohio Administrative Code. Beyond that- to not take responsibility is unprofessional- I never said I was keeping their parts - I wanted to talk to them about it.
I noticed a stream of water running from my furnace when I ran my A/C. After calling another company, I saw an ad in the mail for Hogg Heating and Cooling. I called and they were able to come out the next day. They were even able to move up my appointment from 5pm to 11am the same day they were scheduled to arrive once I told them I had an appointment and might not be able to be home by 5pm. The actual work only took about a half hour. Two workers showed up (one was the owner) and they worked very efficiently. The owner did a great job of showing me what the issues were and how they would fix them. My unit was untouched for over a year (I purchased the house a year ago and no one lived in the house for the year prior). I would definitely use them again.
"The member has been taken care of and his issues have been resolved. As of the last service date, we have had no complaints from the customer"
"I have mailed all documents and invoices to Member on 7/18/11, showing that she was never charged for any parts. She did not call yearly for routine maintenance. During the routine maintenance the flame sensor is sanded and cleaned along with the furnace. Member was left all manuals and informed that yearly maintenance is a must not only to keep the unit working well but to honor all manufacturer warranties. I have sent all documentation to Member confirming all my statements. We are confused as to why we have not heard from Member since 2009. A permit was pulled with the City of Parma and the Inspection was done on 11/2/11 which passed at that time. I am requesting that Member remove this unfavorable report at this time. Hogg Heating has honored all warranties to Member and no wrong doing was done on the part of our company."
Licensing
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