Great Lakes Water Treatment Inc

Worse company ever biggest scam.

great. came did the job, were nice and answered all my questions and left.

I did not buy this system, it was already installed in the house when I bought it.
This company only offers service calls M-F during business hours. This is an inconvenient method for most working people, myself included. The problem described above was found and supposedly repaired, but the first time tried to fill the tank it took extremely long. Filling this tank is not a daily operation, it is only needed every once in a while depending on how much water you use. It's also something you have to manually check by opening the tank and peeking inside with a flashlight. There is no alarm, or even a window in the tank to see what the level is.
Before the service person came, the filling process took about 20 min. Now it takes over 2 hours.We called to complain and were told that not only do they only warranty the part for only 30 days, they would charge us to fix it again. A 30 day warranty on a part you only use every few weeks is not very useful for the customer.
When I was there with the tech the first time they came for this issue, he said he tested it, and I believed him. I guess I have to watch him test it this time to verify for myself.
This system requires a lot of maintenance, resulting in several service calls a year for several hundred dollars per call. We did not buy this system, it came with our house and we were told it was top of the line. The part they fixed has needed to be replaced or serviced several times in the past few years, which makes me think they're not high quality parts. When I mentioned the lack of warning for problems, the service man said some of their customers set up service calls every 6 months regardless if they have a problem or not. This was the solution. The solution is for the customer to pay for a call every 6 months, for which they charge about $50 per call just for the visit.
Service is terrible with this company, and the bills are always expensive. I would not buy this system in the future.
Reading the other review for this company, I see that the previous homeowner must have been given the 5 years supply of soap products. They left it all behind in our house and we had to dispose of it since it was mostly expired. I guess that was a great added value for the original buyer.

When we bought the house, the water system in place had an unacceptable sulfur odor. The new system does a good job of providing clean-smelling, tasty water.