Granite Transformations

I initially agreed to purchase the product and placed deposit in October 2018. The final installation was competed on March 16, 2019. I was forced to take two days off from work for the install when the initial date was postponed due to breakage of material. I was sold on the product based on the pitch that it was a quality product that could be installed over my existing counters without much downtime or mess. One day, in and out is what I was told. It ended up being a two day install and a very disruptive and messy one at that. During the install the installers broke the counter material for a second time. When they came back, the granite top did not fit the counter and they were forced to begin hacking up my existing counters to make it fit. As you might imagine, this created a dust storm in the house that took my wife and I an entire day to clean We had to take everything off cabinets and shelves to clean. Every curtain on the lower floor had to be removed, washed and put back up. We found glue adhered to the curtains in the dining area and paint torn off the kitchen walls around the entire back splash. Furthermore, they killed the power to two of my electrical outlets. The owner to the company refused to correct the problem with the outlets even though his own installers admitted to using them during the install. After all said and done, the counters look reasonably nice; however, I ended up with two versus the one seam I had expected. Based on my experience, the inconvenience and additional labor and expense to me and my spouse, I would never recommend this company to anyone. The owner knows nothing of the term, "service recovery." Very disappointing!!!

On August 29, 2018 my wife and I had our kitchen counters transformed by Granite Transformation. From a distance it looked beautiful. That is where it ended. We paid extra for the backsplash with an inlay and this where the issues are. The inlay is not flush with the rest of the back splash. There are visible gaps between the backsplash and the inlay to the point where you can see the paint behind it. In addition to that the installed messed up the backsplash and there is a ¼ inch splice where he missed cut so instead of 1 seam there are three and when called about the issues he knew exactly what it was. Instead of saying there was a mistake and he needed another piece and would have to come back another day he tried to slide inferior work past us. Some of the inlay tiles are chipped where the installers had to cut them. This brings me to my next issue. They came out to make a template so our "custom" counter and backsplash could be produced at their production center. The backsplash appears to have been constructed in my garage due to the imperfections that we have found. In my opinion, the workmanship is shoddy, unacceptable and unprofessional. Then the next day after the work was completed my wife started the dishwasher and found out they forgot to turn the water back on, good thing she was home or our dishwasher would have been destroyed because of a burnt out motor. Since the install we have called the office three times and sent one email. The only person to call us back was the installer, we even asked in the email and the one of the phone calls for the owner to call us; he has yet to call or even reply to our email. We paid roughly $1,000 more for the back splash to complete the look and are now wondering if it was a bad decision on our part. On September 1, 2018 the installer came back out to look at our issues and indicated that the back splash sheets come in 10 foot lengths and that he would have a new accent panel installed along the back splash on Wednesday September 5 around 2 pm. He was going to have his apprentice come out and do the work. On Tuesday September 4 the owner finally called my wife to find out about our issues and to ask about the stopped payment. We later found out the backsplash accent had to be ordered and it would take a couple of weeks to get it in per their installer, Mike. September 15 I noticed some water under the sink and upon further exploration found the new garbage disposal they installed has been leaking and the cabinet is starting to deteriorate due to the water. We filled the sink with water to see where the leak was and then removed the plug and it was leaking from the connection between the disposal and the sink. When I checked the disposal, it fell off the sink. We had to call Mr. Rooter to come out and fix the issue. We wanted to make you aware of our issues with the product and workmanship and lack of professionalism so that the issues maybe avoided in the future. We also expect our job to be redone to our expectations. We paid for a professional job and unfortunately it was not a professional job.

Very well was in and out in one day.

We had sales person at our home for presentation, showed samples. Also went to showroom to see larger samples, and kitchen set-ups, sink samples, which we recommend. After deciding color, kitchen counters were measured. When granite composite tops were made, installers came, removed sink, faucet, garbage disposal. Prepped area, and installed new 60/40 undercounter sink, faucet, countertops, large counter in 3 pieces. Re-installed garbage disposal; new plumbing where needed. Kitchen left clean, and ready to use.

The process from start to finish went very well. The sales rep, Joe, came out to the house and gave us an estimate. The cost was almost $4,000 less than a competing bid. The materials in the cabinets are beautiful, but the most important part of this whole process was the installer, Don. Don's attention to detail boarders on obsessive! Real easy guy to work with and saying that he does "beautiful work," just doesn't seem to be enough. He let himself in the property and locked up when he left. The entire job took about a week. Cleanup was great. I know that regardless of how beautiful the materials may be, if they are not installed properly your project will be a disaster.

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Everything went well from start to finish.  They did quality work, they did a fantastic job of keeping the house clean while they worked, and they were very responsive when I brought an issue to their attention.  They didn't need to follow up, however, since the issue resolved itself.  Ultimately, I was very impressed with Granite Transformations, and I would highly recommend it.