Glass Doctor of Cleveland
About us
At Glass Doctor® Northern & Central Ohio, we perform a wide range of glass repairs and services. We repair windshields and replace them if needed, using only OEM quality glass in our windshields to protect you. We handle all types of commercial repairs such as storefronts, entrances and broken glass. Shower door enclosures and bathroom glass work is another specialty of Glass Doctor®. We repair all types of residential glass including insulated glass in your windows, mirrors, and patio doors. We also make custom table tops for your furniture. And there is so much more. Call and let us show you our affordable prices for all your glass needs. 25 employees. No subs. No travel charges. Charges by the job. Emergency service additional. 10% Angie's List discount. Additional phone - (330) 434-9433, (216) 391-7035, (614) 367-9830. Award wining.
Business highlights
Services we offer
Window glass replacement, auto glass - windshields, door & rear glass., door glass, mirrors, patio doors, replacement windows, shower and tub enclosures, tabletops
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 12% | ||
| 5% | ||
| 5% | ||
| 6% |
"[Member Name Removed], I'm very sorry for the lack of service on your order. Searching our system, I see an order under another name ([Member Name Removed] with a phone number ending 3829) at your address and am assuming this is the order you are commenting about. I do see that it was on the schedule three times and there were communications and messages left multiple times back and forth - so many that it is a bit hard to follow. The notes do show that the appointment was rescheduled either once or twice by the customer. It appears on the last day scheduled, we called ahead, didn't get a response, and left a message. We have found that it has become more difficult to conduct business via phone with customers versus email and/or text. Since your order was originally placed, we have added email communications to our process. And, we are in the process of upgrading our phone system to allow text communication. We are already seeing significantly better response to our communications and improved customer service through email. We would very much like to take care of your glass issue. If you can give us another try, I'm sure you would enjoy a much better experience. Matt"
We are so disappointed. This is not something we can even ever fix without significant additional expense. We expected them to be shower door experts but they never gave us a chance to explore other options because they didn't warn us about the issues. The installer said "You bought the doors!" Now we have beautiful doors and an ugly shower.
We also had to wait a month for the doors but they gave us a discount because of the poor communication.
The owner called and said they would fix the doors. They improved the closing of the doors, but now left a big hole in the corners and filled it with caulk. I texted the owner but never heard back from him. I am attaching a picture.
After that was done he told me that once the glass comes in (which it did the following week), I could then call and make an appointment to have it installed. After I called to have it installed I needed to change the date due to a unexpected event. It was very easy to reschedule and they were very pleasant about it. They even told me that I could specify to come after 11 a.m.
They came out today to perform the install which only took maybe 20 minutes. They cleaned the large pieces of broken glass and took it with them. I was able to pay the deposit and balance on their portable credit card machine which made things very convenient.
I would absolutely use them again without questions. They have it all together. Professionalism, promptness, and great customer service!
"I spoke extensively with our customer this week following our technician visit to his home. We installed this glass in July, the customer experienced water leakage below one of the window openings in late October. While there, our tech inspected all of the window openings where we had installed glass. Each window is completely sealed. The leakage is not due to our work. However, our technician found sizable gaps in the mortar joint on the sill just below this window which may be the cause of this issue. Pictures were forwarded to our customer and he stated that he would call someone in to fix this issue. Per the customer's request, our technician ran an additional seal around each window on top of our existing silicone bead. Necessarily, this makes the bead more obvious and less attractive. I'm sorry that our customer is experiencing this issue at his home. And, I can understand how he might link it to the fact that we had done work above the leakage site within the last few months. I'm happy that, while we were at the customer's home, we likely identified the source of this water intrusion so that the issue could be resolved quickly."
Licensing
State Contractor License Requirements
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