GEROME'S KITCHENS & BATHS
About us
Welcome to Gerome's For more than 50 years we have been serving customers in the greater Cleveland area by offering custom kitchen and bath remodeling solutions. We design, build and install kitchens and bathrooms at affordable prices. We can work with your ideas to meet your budget. We can create that one-of-a-kind piece for you. Whether you are remodeling or building a new house, we are your “one stop design showroom for all your kitchen and bath remodeling needs." Look no further than Gerome's for your next remodeling project. You could be enjoying your new kitchen or bath in as little as four days!
Business highlights
Services we offer
DESIGN INTERIOR REMODELING PRIMARY KITCHENS AND BATHROOMS, VISIT OUR SHOWROOM!
| Number of Stars | Image of Distribution | Number of Ratings |
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"April 7, 2016 On January 2, 2016 - Frank Marvaldi went to their house and discussed their layout, took measurements and immediately did new layout. On January 4, 2016 - (Monday) Frank Marvaldi called them to come into showroom for product selections. So he can give them an intelligent price. Have not heard from her since. Still have layouts, but need detailed information to confirm pricing. Would be happy to talk to them again! I call them again today 4-7-2016."
"Job was sold in 2010 not 2012 [Member information removed] November 12, 2013 Re: Shower Stall Damage – Master Bedroom Bath First call from Doug received Monday November 4, 2013 indicating damage in stall. Original job done December 2010 (2 ½ years later). Indicated he saw damage in August of 2013 and did some caulking and repairs on his own. After having send carpenter and tile man (Nov. 8, 2013) who did the original job to inspect damage, we can note the following: 1. The floor joist is approximately 1/8” to ¼” off level, which is a tolerable space over time. This area looks structionally well. We did see a water spot of subfloor which probably originated from shower side wall gap to floor tile. 2. After having spoke to our Granite fabricator and showing the close up picture of the shower curb, he has indicated that he made the Granite sill in one piece neo-angle and that only a severe movement could have severed that sill which was 1 ¼” thick. Thusly, water poured through that area which helped loosen tile on outside of curb and inside stall base. 3. The side wall of stall has also moved (where Doug installed large caulk joint, and also reset an area of floor tile. This also reflects some movement in this area, as well. 4. The method used in this installation has been done thousands of times with no problems. (concrete base and nylon liner)’ At this point, we don’t know what caused this movement. The floor below looks solid and the side wall also look sound, but was subjected to some erratic movement, since all the bath floor tile is still stationery and well. We don’t know if there is an unusual amount of weight that shower side wall or if there was a minor earthquake that caused some movement. We will check with the local weather bureau. We will be happy to help you with these repairs. The tile is still available as well as the Granite. However, we do not feel that this damage is from our installation, as well as being beyond our normal warranty. Please give our office a call so we can further discuss this. Thank you, Frank Marvaldi Gerome’s Trisha & Doug Bell 1431 Homestead Creek Broadview Hts., OH 44147 November 13, 2013 Dear Trisha & Doug After making several inquires I have found the following: 1. Earthquake activity in Broadview Hts. Is 61% over Ohio average. 2. Had quakes in 2010 & 2011. March 29, 2010 – 10:25 a.m. – 3 mag (Reported by McIntosh Farms) June 5, 2011 – 4 mag 3. Broadview Hts. Enacted anti-fracking initiative, linking to earthquakes – Sept. 17, 2013 Sources: 1. Broadview Hts. Fire Department 2. Google Thanks, Frank Marvaldi Gerome’s"
I had asked the owner to put in a new vent fan in a complete shower install. When the job got was done, I had discovered the workmen unattached the vent tubing from an existing fan and tied it into the new one they installed. This left the existing vent van useless (it was over the toilet area) and merely venting air into the attic. When I asked the owner about this he said he supported the decision and would not make any changes. There was no resolution.
The second issue came with the shower head install. The plumber asked me what height I wanted it at, and I said "I don't know, use what is the normal height. There should be guidelines." When they installed it, it was too high for my wife to reach the diverter on the unit. The owner said that it was my decision to put it at that height. Rather than argue, I asked how it could be fixed. He sent out a different plumber who put on an extension for nearly $200. I agreed to pay for it, since I just wanted the job too be done.The plumber even asked "why did you have it installed that high? We have a standard height." (That's what I had asked for in the first place.) I reluctantly paid the plumber, since I had agreed to it. I called the owner and said I should get a refund for the $200. He said the plumber shouldn't have stirred up problems by telling me that (the truth).
After several minutes of arguing, I let it go. The job was done, and the tile work, etc., was done well--very well. Unfortunately, the owner was so difficult to deal with that I have not used them for other jobs, nor can give a recommendation.
"We did not provide this service to [Member Name Removed] nor is he one of our clients. I contacted Angie's List to report this error & have made zero impact on my appeal. I have made several attempts to communicate w/ various employees but never succeeded in having this review removed. It's obviously an error on Mr. [Removed Member Name] 's part or a staff member. There is no record proving we performed this job, but they will do nothing to correct it, yet they continue to solicit us for paid advertising w/ them. It all comes down to money which came from a paying customer [[Removed Member Name] ] so we have no recourse. Shame on Angie's List for making very little effort to rectify this mistake. Ironically they are in the business of rating companies as per workmanship, integrity & reliability; which they lack. I rate them a D- ! I will be reporting this to the FTC as to how they irresponsibly post false information regarding our company. Lynne Jerome"
The carpenter, Al, was very good and made the job work.
"Job is 4 years old - never received a phone call. job completed 6-28-2011. 1. Owner claims spout "fell off" wall. Delta faucet rep indicated - 8/3/2012 if white plastic cartridge on spout is cracked - this spout damage did not occur through normal usage. We went ahead and sent a new spout anyway, which we paid for. Have bill to substantiate. 2. Owner called office on 7-19-2012 and used "foul language" with our receptionist. 3. How does owner indicate in his grading that carpentry was unfinished and then proceeds to say "Al" the carpenter was very good?? 4. All name brand products were used in this installation. Kohler, Sterling, Delta, Panasonic 5. After 8-2-2012 we never heard from them again."
Not one item came in on time or correct.
Ordered Cherry Cabinets, but the sides were not cherry and quot;because someone forgot to order the skinsand quot; they had to be ordered 2 more times to get them right and one was still missing. When that last one came in an inch short, them just put it on and threw a cheap piece of wood over it and never said a word, this is the most prominent area of the cabinets. Fixed it myself
5 out of 15 cabinets were broken, but the only one I was told about was the one where the door was busted off the other 4 they just put up and left them for me to find.
The door handles came in wrong and I was left with tape on my cupboards for almost a months.
Electricians cut a few corners
Plumber forgot to glue the pipes together and it leaked all over my new cabinets ( i had to fix myself do to timeliness)
Left the old cabinets in my garage for almost a months before I got sick of it and hired someone to clean it up, I could see leaving it there for a week if that is what the job took, but 3-4 weeks really!
After all was said and done no apologizes, they asked for more money instead I paid just to end it
leaving my to fix the cabinet trim, with one cabinet cracked (oh forgot to mention the door that fell off after 1 week)
with trim nail head sticking out the front of 2 of the cabinets,
Bottom line is things happen when you work on an old house, I never felt like my job was a priority. Every worker that showed up was getting a phone call 30 minutes after they got there asking them when they would be done and how soon they could get to another job. I had things damaged that no one owned up to. Every time I brought something up they acted like it was my fault several things were mentioned and then forgotten, biggest item was a custom pantry cabinet that was in the original quote, but we decided that the space would be better left open so we canceled it the next day. I was told it was about 7-800 dollars but after bringing it up several times I never got a written response and sure enough at the end they said it was never quoted and did not want to give me the refund.
I paid good money to get a good job, I paid extra for nicer granite and handmade tile, it was clear I was more interested in a good job and a nice kitchen then in saving pennies.
"Time situation: Due to timing of picking out their tile and Granite. The tile they selected was chosen after the job was started and it was a special order 4 to 6 weeks lead time. It was not that the cabinets were ordered in wrong that is the way the company makes them. The sides of the cabinet will darken to match the fronts. One cabinet was damaged during shipping. We ordered them a new cabinet. The electrician is a state license, bonded and insured electrician. At the time of payment Mr. Gerome gave them a personnel apology. He went over the upgrade charges with them. Our clean-up service went to their house twice - their garage door was locked. They knocked on their door and they did not answer. He went their twice in one day. Their door never fell off it was loose at the hinge. We make ALL our jobs a priority. We also need customer cooperation. We surrendered two drawings. Last and final drawings did not have that cabinet in them and it was not priced in the contract. Granite was an exotic color and an upgrade. Same with the tile. He knew this before we ordered the material or installed the material. He received a professional job."
Our kitchen renovation went seamlessly. We worked with Tony Gerome. He made sure the materials needed for the progress of the work where available to the team of workers. Cupboards and appliances were ordered and delivered so the work could progress. The original timeline was maintained. As the work progressed, the crew chief made sure we knew who was coming and when. Each morning he made sure to clarify any questions we had. Although the cost of the entire kitchen was more than the original estimate, it was due to our upgrades in electrical additions, countertop material and backsplash materials. We are extremely pleased with the overall outcome.
They wouldn't give me an estimate on capping a gas line. (They didn't explain why they wouldn't. I can usually accept something if somebody tells me why.) Since I was really nervous about the gas line and the nearby electrical fixture, I went ahead anyway, even though I was unhappy not having an estimate.
The workman came when he said he would and he did a good job. He was very friendly and polite. The work took about 20 minutes, probably less. I asked him how much it would be and he said he couldn't tell me - the people in the office would send me a bill.
The bill arrived and it was for $125.00. I decided I would not go with them for my remodeling jobs because if they were so coy about giving me an estimate on something small and it turned out to be so expensive, doing the same with a big job could be an unexpected financial disaster. It would be really unreasonable to go into any large project with people who don't want to talk to you.
My friend's bathroom looked great - I'm sure the workmen were good, like the one who came to my house - but I could not see going into any kind of deal with a company that decides prices after the fact and doesn't really want to be bothered talking to you.
"I have no records of this work. I feel he meant this for someone else."
"Regarding complaint of Nov. 29, 2011 After having been in business for quite a long time we have encountered many types of people. This one is probably one of the worst with regarding "telling the truth". Allow me to address his complaints individually. 1. Regarding cost of job - we have proof of receipts after additional work approved $4,389.00 - NOT $6000. 2. He neglects to have mentioned that he furnished all materials - some of which (cabinetry items) were incorrect and not complete, therefore requiring trips back & forth. He was told on the first trip regarding vanity installation that he was missing a toeboard and wall filler. He acknowledged that it would be there. He later goes on to say our carpenter lied about this conversation. When my carpenter arrived he saw a rail which he used as a filler (Member wasn't home) and there was no toekick. Member then called our office demanding reimbursement. I indicated the previous conversation with our carpenter and that we cannot keep going back and forth. The carpenter wanted to complete the installaion. He then indicated that our carpenter was lying. 3. Regarding the caulk joint on left side of vanity. My carpenter has been with us for 16 years. He doesn't do that type of work. What really happened was that Member went over his work and that was the picture that was presented. 4. Regarding the shower door installation. Member was quoted on standard 1/4" glass to install. When the door arrived it was 3/8" thick - by 7' high. This was entirely to big and heavy for one man to handle. Thereby we had to send another man and the cost was increased. 5. Regarding the tile installation. My origional quote included standard tile. Yes, I did order the tile for him (at a discounted price which he seems to forget to mention). At that time, I indicated 12"x24" tiles were going to be a much more difficult installaion and take more time and labor. 6. Regarding his $300 shower head: He never preadvised my plumber as to where to install the head. We will install at standard height, unless previously changed. It's easy to come home and say "I don't like that height". He requested to deal direct with the plumber and not go thru Frank! In closing, Member's story is not entirely as he states. There are always two sides of a story. We are members of NARI, NKBA, & PRO. and subscribe to there ethics. We just don't do the type of work that is being claimed here. You can check our history with your members and we don't receive this type of report. We have been written up in many newspapers about our company."
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5656 MAYFIELD RD, Cleveland, OH 44124
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