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Geek Squad - Best Buy

Computer Repair, TV Sales, TV Repair,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.04 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
0%
1
25%

Filter reviews by service

Showing 1-4 of 4 reviews
CAROL T.
Mar 2015
5.0
Computer Repair, TV Repair + 1 more
Yes, I recommend this pro
.

Ray B.
Jan 2009
5.0
TV Sales
Yes, I recommend this pro
$1,600
The salesmen were very helpful by helping me find the right TV for me. With Best Buy being as competitive as they are, it also came at a great price. The sales associates were very helpful in answering any questions I had.

JACK R.
Nov 2008
1.0
Computer Repair
$200
Best Buy Geek Squad (BBGS) excepted the computer for repair and charged me $200.00 in advance. The next day the computer was returned to me after BBGS had reloaded all the software original to the machine. Two hours later I got the blue screen at home and immediately returned the computer to BBGS. Two days later I received a call informing me that my hard drive had failed. I delivered my backup hard drive to BBGS. The next day BBGS returned my computer. Within a day the blue screen returned. I returned the computer to BBGS. Ten days and 2 calls later, I went to BBGS in frustration to pick up my computer whether they were finished or not. The computer was not finished, and the lead tech told me that he could not determine the cause of the failure, but wanted me to buy another hard drive. I told him that it was inconceivable that two hard drives had failed, one of which was my backup, and that I did not want to fund his "Easter Egg" hunt in regard to my computer. I then explained that since he could not determine the cause of my problem, he had not provided me with a service. I therefore requested my money be returned to me. BBGS refused to refund my money. The discussion continued until the manager got involved. She convinced to give BBGS another try and I agreed. Two days later I received my computer. It had a blue screened within a day. I contacted customer affairs of Best Buy. Filed my complaint and requested my money be refunded. To date, I have not received a refund, my computer still does not function properly and BBGS admits they cannot resolve my problem. So if my car ran poorly and I took it to a repairman. Would anyone pay the repairman if he could not repair the car? I accept the fact that some problems are beyond certain technician's ability to resolve. However, why should I pay that technician to tell me he cannot fix a problem? Do not take your computer to Best Buy. They want your money in advance so that you have no leverage to protect yourself.

Declan K.
Apr 2008
5.0
Computer Repair
Yes, I recommend this pro
$167
Very well. He answered my questions also and there were many. I'm new to this wireless stuff.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Geek Squad - Best Buy is currently rated 4.0 overall out of 5.
Geek Squad - Best Buy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Geek Squad - Best Buy does not offer free project estimates.
Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
No, Geek Squad - Best Buy does not offer a senior discount.
No, Geek Squad - Best Buy does not offer emergency services.
No, Geek Squad - Best Buy does not offer warranties.
Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

Contact Information

7400 BROOKPARK RD, Cleveland, OH 44129

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