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Geek Squad - Best Buy

Founded 1994 • With Angi since April 2008

4.8

(4) Verified Reviews

Business Details

Phone Number

Address

7400 BROOKPARK RD

Cleveland, OH 44129

Description

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Verified Reviews

A few reviews for this pro...
5.0

03/06/2015


CAROL T.

.

Description of Work
.

Category home theater design, tv repair, computer repair

5.0

01/13/2009


Ray B.

The salesmen were very helpful by helping me find the right TV for me. With Best Buy being as competitive as they are, it also came at a great price. The sales associates were very helpful in answering any questions I had.

Description of Work
I bought a TV from them.

Category tv sales

1.0

11/15/2008


JACK R.

Best Buy Geek Squad (BBGS) excepted the computer for repair and charged me $200.00 in advance. The next day the computer was returned to me after BBGS had reloaded all the software original to the machine. Two hours later I got the blue screen at home and immediately returned the computer to BBGS. Two days later I received a call informing me that my hard drive had failed. I delivered my backup hard drive to BBGS. The next day BBGS returned my computer. Within a day the blue screen returned. I returned the computer to BBGS. Ten days and 2 calls later, I went to BBGS in frustration to pick up my computer whether they were finished or not. The computer was not finished, and the lead tech told me that he could not determine the cause of the failure, but wanted me to buy another hard drive. I told him that it was inconceivable that two hard drives had failed, one of which was my backup, and that I did not want to fund his "Easter Egg" hunt in regard to my computer. I then explained that since he could not determine the cause of my problem, he had not provided me with a service. I therefore requested my money be returned to me. BBGS refused to refund my money. The discussion continued until the manager got involved. She convinced to give BBGS another try and I agreed. Two days later I received my computer. It had a blue screened within a day. I contacted customer affairs of Best Buy. Filed my complaint and requested my money be refunded. To date, I have not received a refund, my computer still does not function properly and BBGS admits they cannot resolve my problem. So if my car ran poorly and I took it to a repairman. Would anyone pay the repairman if he could not repair the car? I accept the fact that some problems are beyond certain technician's ability to resolve. However, why should I pay that technician to tell me he cannot fix a problem? Do not take your computer to Best Buy. They want your money in advance so that you have no leverage to protect yourself.

Description of Work
The service that I wanted Best Buy Geek Squad in Steel Yard Commons to provide was to resolve a "blue screen" issue with my HP laptop. The computer would intermittently reboot.

Category computer repair

5.0

04/05/2008


declan K.

Very well. He answered my questions also and there were many. I'm new to this wireless stuff.

Description of Work
Installed & configured wireless router.

Category computer repair

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    TV Sales
    TV Repair
    Computer Sales
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    Yes
    Payment Options
    American Express, Check, Discover, MasterCard, Visa, Financing Available
    Warranties
    90 Days

    Services Offered

    Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

    Services Not Offered

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    Frequently Asked Questions & Answers about Geek Squad - Best Buy

    How is Geek Squad - Best Buy overall rated?

    Geek Squad - Best Buy is currently rated 4.8 overall out of 5.

    What payment options does Geek Squad - Best Buy provide

    Geek Squad - Best Buy accepts the following forms of payment: American Express, Check, Discover, MasterCard, Visa, Financing Available

    Does Geek Squad - Best Buy offer free estimates?

    No, Geek Squad - Best Buy does not offer free project estimates.

    Does Geek Squad - Best Buy offer eco-friendly accreditations?

    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.

    Are warranties offered by Geek Squad - Best Buy?

    No, Geek Squad - Best Buy does not offer warranties.

    What services does Geek Squad - Best Buy offer?

    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.