GANLEY NISSAN

My service rep, Mike, was great. He called me within an hour of dropping off the vehicle with a full report. He gave me a price for everything to be done and advised that it would be significantly cheaper for me to have my exhaust system repaired at a specialty shop seeing as how the previous owner had custom exhaust system repairs (exhaust welded to catalytic converter) that made basic repairs difficult. The work was done on time and they went above and beyond: Mike had his detail shop buff out scratches on the car that were from the same problem that caused the side view mirror damage. He had them do this at no charge!

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We took our car to another store for a brake inspection when the brakes began to squeal. The other store advised me of what they believed to be the problem and they advised it is a warranty issue and I should take it to a dealership who can get it done under warranty. When I called Ganley, the guy on the phone did not listen to me. I had to repeat myself about 5 times because he was reading the notes back to me and it was not what I said. When I dropped the car off the guy checking me in was unfriendly and rude.
They came back with a different diagnosis as the competitor. I did not get the car serviced that day because I had to figure out what the right plan of action was. The next day I called the GM to discuss the rude service as well as ask questions so I can better understand what they saw and what I should do next to make the right repair. The GM, Ian, was even ruder than the service adviser. Ian questioned me as to why I would bring the car to him and not the dealer that I purchased from. I told him that his location was more convenient. He asked why I don't do oil changes with him and when I got new brakes I took it to someone else. Then he asked and quot;Are you Jewish?and quot; I was appalled!!! Instead of apologizing for previous bad experiences and explaining to me what the diagnosis was on my car and why I should fix it, he went straight to fight and insult.
They also did a warranty repair on my rear door that didn't open all the way. After they fixed it I found it works worse than before. Ian jumped down my throat asking if I am accusing them of putting in used parts. I never said anything about that. I simply told him it opens worse than before.
Ian invited me to meet with him personally at the dealership to discuss my issues. I showed up and he refused to come out of his office. He saw me speaking with the service director and from across the room said and quot;I'll be with you in a few minutesand quot; 20 minutes later I left without him coming back.
The only saving grace was while I was there to meet Ian, I met instead with Erin, the service director. She was very good and patient with me. She explained to me why they diagnosed the issue the way they did. She answered questions without getting defensive and fighting.
I used Ganley because it is close and convenient. In the future, I would think twice and consider the drive the extra 30 minutes to get to a different Nissan Dealer. Mr. Ganley should be ashamed of the people representing his name at his Nissan dealership.

I didn't have to make an appointment. They take walk-ins and I didn't wait a long time: about 20 minutes. Excellent service.

They have a nice drive up feature to get your oil changed. You seem to get a pretty honest price and full inspection with your visit.

At first, not so good. There was a misunderstanding as to what I was actually buying, but in the end they made it right.

We came in with a good idea of what we wanted and how much we wanted to pay. The whole process went pretty quickly and they basically gave us everything that we asked for. Our salesman was pretty well informed, but there were a couple of instances where he did not know the answer - but did look it up.

They do things on time. They do exactly what they say and charge what they say they will charge. They often do things early. The service is very good and I am satisfied with them.

I have had very good experiences with them and have never had any problems. They have been courteous, professional, and friendly. They keep information up to date for me so I know what the next service is that needs done.

They have good cars and this is our 2nd one. They are good at taking care and the service is great. They stand behind the company there. We like them.

Very courteous people. Vehicle was ready when stated. Tom was a little high pressured, but we could not agree on the price. Next day his partner agreed on the price and we bought the vehicle. After sale service is good.

Good work. Punctual and courteous.

SERVICE WAS GOOD OVERALL. SINCE MY CAR WAS DUE FOR SERVICE, THE MAINTENANCE DID CHANGE THE ITEMS THAT I REQUESTED. I WAS GIVEN A LOANER CAR FOR CONVENIENCE.

CONSISTENTLY GOOD EXPERIENCE, THEY DO WHAT THEY SAY THEY WILL DO, AND PROVIDE QUALITY WORK.

MAINTENANCE--STAFF/SERVICE TECHS/SERVICE WRITERS ARE VERY NICE