"Thank you so much! We're so happy you've enjoyed using our pet sitting service! This is one awesome client. They obviously have an unwavering care of companion animals as they have adopted (and have had) several pets, some with special needs and care instructions. The best type of clients a service can provide for! We hope to continue caring for their pets as long as they have them."

"We are deeply saddened by this and any loss of a pet endured by a pet's family. Executive Pet Services was indeed contracted to walk two of the client's dogs. Our sitter was able to walk both dogs successfully for several weeks before the incident occurred. On the day of the incident, the walker was walking two of the client’s dogs and while stopping to pick up after one of the dogs, the other barked and ran at a passing semi-truck. Unfortunately, the walker had two of the retractable leashes in one hand while the other hand was picking up the waste. The walker lost control of the leash and the dog was struck. The other dog remained restrained and safe. Our walker and a good-Samaritan had transported the injured dog and arrived at the closest emergency vet clinic within ten minutes of the accident. The client was contacted following the incident. The client had contracted EPS for the month. After the incident, the client, understandably so, chose to discontinue use of our service. The client was refunded the remainder of the month. Any charge for our dog walking service on the day of the incident that was not refunded was strictly oversight and we are sorry to have not caught the error or made it right sooner. Our sitter did recommend the replacement of the retractable leashes with “fixed” lead type leashes. As such, the client had verbally stated that such fixed leads would be purchased and made available to the sitter. The leash that was returned to the client on the day of the incident was the client’s own retractable leash. Following the accident, Executive Pet Services has decided that retractable leashes will no longer be used by our sitters or walkers. We have purchased company-owned fixed-leads for their use. Executive Pet Services works diligently to prevent any accident, especially those of safety concerns to the pets, owners, and our walker or sitters. We are truly and deeply devastated for the loss of the client’s pet following the accident and sincerely wish the client the best in coping with such a loss."

"Thank you! This client is obviously very in-tune to her cat's needs. We are so happy to provide a peace-of-mind service so that she and her family are able to travel worry -free!"

"Thank You Customer! We are always happy to provide peace of mind while our client's are away or otherwise unable to care for their pets. Customer was an absolute pleasure to meet as well as was her husband. She is a stand up client that is amazingly respectful and has a great sense of humor as well. Best of all, her pets were obviously well looked after. This is the best kind of client a business in our field can get. Thanks again, Customer, and we can't wait to meet your new puppy when he or she arrives. :)"

"Thank you so much! The customer is among the best and most caring pet owners. We were very happy to be able to provide as much peace of mind as possible."

"Thank you so much! We are always happy to help. The member is an avid dog owner who takes in rescue animals and sees very dearly to their needs. Her services always require attention to detail and we are pleased to be hired time and again to allow the member time away with no worries for the pets."

"Customer is a first-rate client. Her and her husband are very kind individuals who obviously want the best and the best for their "fur-kids" (their cats). They were very receptive to our services and always let us know of changes to schedules in a timely manner to allow us to make changes as well."