Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Evolve Egress & Exteriors (Formerly Glass Block HQ)
New Windows - Multiple, Storm Windows - Install or Replace, Commercial Glass Blocks Installation,
About us
Super Service Award Winner in Windows! Evolve Egress & Exteriors is family-owned, assuring you that everyone here is committed to the impeccable reputation of our company. We know what it takes to give you the highest quality products along with top-notch customer service! Our team has been put into place firstly and most importantly for their ability to deal with customers in an easygoing, courteous, & professional manner. They possess common sense and the ability to handle any situation. Understanding our customers' needs and working around any problem is our strong suit. Since we work as a tight-knit family, no issue ever goes unresolved. No one will ever hesitate to escalate any situation to someone else if they cannot resolve it themselves. 30 EMPLOYEES. NO SUBCONTRACTORS. Cost determined per job, no travel charges.
Business highlights
Se habla espanol
Emergency services offered
Veteran owned and operated
21 years of experience
Services we offer
EZ Breathe Ventilation systems, Egress Window installation, Glass block window installation, and custom glass block interior work. We also are a preferred vendor of glass blocks, and related materials, and we handle large commercial glass block and glazing jobs., entry doors, glass block bars, glass block partition walls, glass block shower walls, glass block window panels, patio doors, storm doors, vinyl replacement window installation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.892 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 7% | ||
| 2% | ||
| 1% | ||
| 1% |
Showing 1-25 of 92 reviews
Ron B.
Sep 2023
Ron & Ryan arrived within their starting time, removed all the old windows and installed the new ones for our basement. They were pleasant to speak to, knowledgeable about their job and helpful in answering my questions. It was hot all day but they both kept moving and knocked it out. It was about an 8 hour job. Highly recommend them and GlassblockHQ!
Response from Evolve Egress & Exteriors (Formerly Glass Block HQ)
"Thank You for your great review [Member Name Removed]!"
Theresa L.
Sep 2023
Thank you Ron and Ryan!! My glass block windows look great and I feel safer in my home. These guys were friendly, knowledgeable and hard working. I would recommend these two for your window replacement needs!
Response from Evolve Egress & Exteriors (Formerly Glass Block HQ)
"Thank You for your great review [Member Name Removed]!"
Linda B.
Jan 2023
We replaced 8 basement windows with glass block (a few with vents) and the process was GREAT! Tyson Williams and Anthony were our two installers and they were prompt, professional, very courteous, and friendly. They got all the work done, with clean up within 4 hours! We LOVE the new windows and SO glad we chose Glass Block Headquarters as our vendor. I would highly recommend them! Great product, amazing team, and outstanding customer service! Thanks team!
Dennis K.
Oct 2022
Ron and Anthony were super. On time did a great job made suggestions to address some dryer problems we were having. Overall excellent job would hire again without reservation !!
Laura S.
Nov 2021
We were so pleased with everything about GBH. Robert the salesman answered all of our questions and concerns. Jesse showed up early on the day of installation and got straight to work! He was very professional. He cleaned up afterward, you'd never know he was there. You can tell he takes pride in his work. The windows look beautiful!
Regina H.
Feb 2020
Everyone I came into contact with at the company was professional. From Robert in sales, Sabrina in the office, and Dave the installer. They were very easy to work with and worked around my schedule. There were no high pressure sales tactics. Dave did a fantastic job installing the windows....and he left my basement cleaner than when he arrived. I would use them again.
Sue S.
Aug 2019
Work was completed as promised. Great job.
Response from Evolve Egress & Exteriors (Formerly Glass Block HQ)
"Thank you so much for your business ."
Rita V.
Apr 2018
Called to schedule them to come out to take a look. They came just a few days later, gave us a good price estimate. We agreed on the price and they came 2 days later to complete the job. They were great. Would hire again if we ever need more windows installed.
William K.
Mar 2018
It went very well. It was a difficult installation because the previous owner had tarred the windows shut. Dave did a good job and got the work done in a timely manner. There was a hole that he patched and didn't charge extra. We ordered the windows on a Thursday and they were installed the next Tuesday. I would use them again and recommend their service.
Robert S.
Feb 2018
We had some glass block windows installed to replace some 100 year old basement windows. The installer and the measurement guy must not have communicated very well. Two of the windows are in the wrong place. 4 windows - two slightly shorter windows on the north side of the house, two taller ones on the south side. Only 1" difference but obvious when looking at the windows because the blocks don't line up. The kid that installed the windows had them cemented in before he realized something was not right. The window quality is very good and the quality of the install is really good also. The job was so inexpensive I decided to not make an issue out of it and live with the small mistake. The install only took a few hours.
Response from Evolve Egress & Exteriors (Formerly Glass Block HQ)
"Hello Mr [Member Name Removed], I just read your review and I was shocked to hear that because it had never been mentioned to me . So looking into the matter I search our system by your name and address and could not find anything. I think you meant to post this on Cleveland Glass Block's review page. I will also let Angies list know as well of the error. Thank you and I hope they help you resolve the issue. that can be fixed by replacing it with the correct size window unit."
PATRICK O.
Oct 2017
I would avoid this company in the future. Now that I read their Angie's List "About" section it seems like they are trying to over compensate for a lack of customer service. My contractor recommended this company and said I should be able to save a little money with GBHQ over the big name window outfits. While the estimate was less, $90 to be exact, the poor quality windows and treatment by a company representative identifying himself as Eli make me wish I had gone elsewhere. The windows were installed on 10/9/17 and I made notes on the invoice, expecting a company representative to contact me upon reading my dissatisfaction with both the substandard build of the windows and the 4% customary overcharge for choosing to paying with a credit card (sorry, I don't know anyone that charges a credit card fee anymore, but GBHQ tries to play it off as a good thing because they aren't “hiding it". No, instead you're slapping me in the face with a junk fee). When my credit card was charged on 10/12/17, without hearing from a GBHQ about my issues I took the initiative and called. I was told that someone would call me back in a few minutes, Four hours later I received a call from Eli. I told him I was referred by my contractor, that the salesman was thorough and that I was happy with the installer but that the windows seemed shoddy. The silicone used to assemble the windows was still wet on the insides and all the joints were sloppy, with globs of silicone everywhere, instead of clean joints. Eli seemed to take it personal from the start suggesting that maybe I should come in and show them how to lay a clean bead of silicone. I said I'd be happy to, but first I’d like to get the windows I paid for. He said it was impossible to get the windows 100% perfect (which is actually the same thing the installer said as I recall). From there the conversation, I use the term “conversation” loosely because it was one-sided as Eli continually cut me off. It quickly deteriorated to a shouting match as I tried to get a word in here and there, but he continued to speak over me, was sarcastic, inferred that I was senile and ultimately used a derogatory term for a gay man. When I suggested maybe I should speak to someone else at GBHQ he said that I would not be speaking to the owners, that they had full confidence in him. So, at the moment GBHQ is scheduled to come out next week to "repair" my new windows. I will try to keep an open-mind but I will not tolerate a repair that does not make them the windows I was promised. NOTE: While silicone sounds like a better material than the mortar typically used to adhere the glass blocks it does not create the joints between the blocks you typically see thus making the window diameter smaller. The result is a larger gap around the perimeter of the window that requires a heavy bed of mortar to fill it. While I personally like the look of the windows, when silicone is properly applied, I am not a fan of the 1-1/2 gap round the entire perimeter of the window, especially if you’re not going to match the mortar to the mortar to my brick houses mortar joints. I only mention this because the salesman did not prepare me for this fact, forcing me to get an explanation from the installer.
Response from Evolve Egress & Exteriors (Formerly Glass Block HQ)
"Hello Mr.[Member Name Removed], I am very sorry that you were not happy with our company. We have been family owned and ran for over 17 years and try each and every day to make every customer happy .I would like address all 3 of your concerns today. Regarding the 4% fee. When you agreed to do the job with our company our Rep explained to you if you choose to use a credit card there would be a 4% fee (which was $2.00) on your $50.00 deposit. You stated all you had with you at that time was a credit card and you mentioned to him how you were not happy paying that fee. To keep you happy and earn your business he waived that fee and hand wrote on both your copy and the offices copy that the fee would be waived for the deposit only however you if wanted to avoid that fee on your balance to pay by check or cash. We installed your windows 8 days later . On the completion form you stated the work was done to your satisfaction except you wanted a phone call because you paid the balance with a credit card again and was no happy that you were going to be charged the 4% fee which now was $35.00 on your balance of $875.00. The office girls who process the paper work would normally make that call to explain the fee however since you were already explained this and we waived the fee once before they felt it was best for you to speak to a manger. As soon Eli walked in the office that after noon you were the first person he called .listening to the recordings he listened to your issues you had with the fees and the silicone. He started explaining to you why have those fees now how we hadn't raised our window costs in over 7 years. That the only thing we have changed in years was that and it was to keep the prices low. So customer that choose to use a credit card would have to pay the processing fee. your response was you small business owner act like you don't make any money, we all know you guys don't pay any taxes. Eli stated he is very offended by that statement and you reply back "well you must be a f***** then " Sir at hat point I personally would have hung up. Eli continued to stay on the phone and said lets talk about the silicone issue. During production extra silicone oozed out and dried on 1 block our installer missed it upon install . Eli scheduled service a call the very next day and had it cleaned up within 5 minute. Now regarding your last issues regarding the 1 inch gap along the perimeter. When our service guy came out he mentioned he explained to you why that happened and he said you completely understood. Being that we didn't make the opening to your basement we can only make the windows so big. Builder back then and even now don't consider our limitations when they built homes so we can only build it one way and most times it's a great tight fit and but once in a while there's a little bit more mortar around the perimeter. Once again I would like to say I'm sorry you were happy with us. We try each and every day to make every customer happy and once in a while we do make errors like the Silone . However we will always without delay work to correct it as you saw. This reason alone is why we have such a great score not because we don't make mistakes, Because everyone does . Its because we correct them immediately when we do. Sincerely , Sophia"
Judy P.
Sep 2017
Great! Very professional!
RICHARD S.
Aug 2017
Arrived 15 minutes late due to delay on previous job. Finished in 3 hours. Every things looks good and I would recommend this firm.
Nora N.
Jul 2017
Great! We had gotten an estimate for the same work a few years ago from another company. We were told that the tile around the window would likely need to be repaired in order to put the window in, and it seemed like a hassle to have to hire someone else to fix the tile so I just put it on hold. I decided to call this company this year and they never even brought up the tiles as an issue, they placed the window, it looks great on the inside and the outside, and it was hassle free.
Trish L.
Jul 2017
looks great
Jon W.
Jul 2017
Their pricing was fine.
Annette E.
Apr 2017
It was fantastic, from the sales rep, to the installers. The 2 installers are neat, and cleaned up all the little mess that was made.
Denise C.
Feb 2017
It was a bit pricey due to having only two windows, but they did a great job, cleaned up, were on time, and the quality is excellent.
Virginia H.
Feb 2017
unknown
Portia B.
Jan 2017
Great job. On time. Very courteous
Tim H.
Dec 2016
Look great
Sakeenah A.
Jun 2016
unknown
Gladys B.
Jun 2016
unknown
Jamal B.
Jun 2016
Everyone at glass block headquarters was fantastic, from the estimate to scheduling to the work, everyone was professional and a pleasure to work with. The work was done quick and at a fair price. Would definitely recommend.
Anna M.
Apr 2016
unknown
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Evolve Egress & Exteriors (Formerly Glass Block HQ) is currently rated 4.8 overall out of 5.
Evolve Egress & Exteriors (Formerly Glass Block HQ) accepts the following forms of payment: CreditCard
Yes, Evolve Egress & Exteriors (Formerly Glass Block HQ) offers free project estimates.
No, Evolve Egress & Exteriors (Formerly Glass Block HQ) does not offer eco-friendly accreditations.
No, Evolve Egress & Exteriors (Formerly Glass Block HQ) does not offer a senior discount.
Yes, Evolve Egress & Exteriors (Formerly Glass Block HQ) offers emergency services.
No, Evolve Egress & Exteriors (Formerly Glass Block HQ) does not offer warranties.