DESIGN A LA CARTE

SHE BOUGHT US A CEILING FAN WITHOUT A REMOTE FOR A ROOM WITH A VERY HIGH CEILING, WHICH MEANT THAT WE HAD TO GET THE LADDER EVERY TIME WE WANTED TO CHANGE THE SETTING. I HAD HER RETURN IT & EVERYTHING SHE HAD BROUGHT. SHE MISMEASURED BOTH THE TILE AND CARPET FOR THE SHOWER & FLOOR, SO WE HAD TO REORDER THEM. AFTER WE GOT HER HIGH BILL, WE TOLD HER NICELY THAT SINCE SHE WAS MORE EXPENSIVE THAN WE ANTICIPATED, WE WOULD NO LONGER USE HER. WHEN WE CALLED TO FIND OUT ABOUT THE CARPET INSTALLER THAT SHE HAD GOTTEN A QUOTE FROM, SHE NEVER RETURNED OUR CALL. SHE RECOMMENDED HER HUSBAND AS A "MASTER PAINTER" AND TOLD US THAT SHE BACKS ALL HER RECOMMENDATIONS. HE DID A TERRIBLE JOB, INCLUDING USING LATEX ON WOOD AND USING GLIDDEN INSTEAD OF BENJAMIN MOORE PAINTS, AS THE CONTRACT REQUIRED. WHEN I CALLED HER TO COMPLAIN, SHE CLAIMED THAT ICI MAKES BOTH GLIDDEN & BEN MOORE PAINTS, SO IT'S ALL THE SAME PAINT. THESE 2 PAINTS ARE AT TOTALLY DIFFERENTLY PRICED. SHE HUNG UP THE PHONE.