Cyngier Heating & Air Conditioning

I'm very disappointed in my treatment by this company. I called two weeks before the heat wave hit because I was having issues with my AC and I wanted to get it addressed before it got hot well now it's hot and he's telling me he's too busy hose it off with the water hose and giving me all these to do items to fix my own unit. Last year I had a furnace installed by him Jerry and he was very nice I spent $6,000 getting that done and he also included in that contract 2-year service of the AC and he put some freon in it. Now I'm calling him to actually fulfill that agreement and he's blowing me off and his text messages to me have been rude and curt. Then he tells me that he has family issues and he can't work all day well I'm a nurse I know what it means to work long hours I also know what it means to have family issues I have a cancer patient living in my home and my brother was found dead in this heat so we all have issues but when you're in the service industry you serve!

Called Cyngier Heating & Air Conditioning when A/C wasn't cooling and ended up with a bill for $411.50 to change the capacitor that took less than 30 minutes and cost around $23.55 to buy. I expected to pay extra for a Saturday service call($106) but to pay an additional $305 for the work described what a disaster. What's the price break down for the service: $300/hr and 500% markup for parts? As a mom in a pinch I WON'T be calling Cyngier Heating & Air Conditioning again and will be sure NOT to recommend.

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I'm very happy with them. I got a 2-year contract. I would absolutely use them in the future. The best thing about them is when they say they're going to be here at 9:00, they are here at 9:00. They are very prompt.

unknown

unknown

No issues - did exactly as we requested.

There were some bumps in the installation that I wasn't happy with but I didn't think I would ever have to deal with Cyngier again so I wasn't worried about it. This year I had an issue with my furnace and hired a company to come and look at it. The problem should have been covered under a warranty. Here is a very brief explanation of what I found out and where I am at right now:
1. My furnace problem was diagnosed by heating and air conditioning company that is Licensed, Goldstar rated by the BBB, and is a six-year Super Service award recipient from Angie?s List.
2. I purchased from Cyngier what was presented to me to be a Carrier 10-Year Manufacturer?s Parts Warranty at the time that the furnace, air conditioning system, humidifier and thermostat were installed (December 2007).
3. I actually don?t have a warranty because the manufacturer's (Carrier) position is that a warranty of this type never existed in 2007.
4. Had my product had a warranty, I would be able to go to a Carrier dealer of my choice and would not be billed for any parts under the warranty Cyngier sold me.
5. Although Cyngier had fixed the problem that occurred with my furnace, I am still without a warranty. It  was a struggle to get Cyngier to accept the dianogsis and honor the warranty and honor the original repair charge. I am at Cyngier?s mercy because I have no choice but to try to get them to honor what they sold me should I have a problem in the future.
I feel Cyngier should purchase some type of home warranty for me that would cover the parts to the furnance, air-conditioning, humidifier and thermostat until December 2017.
I have contacted the Ohio Attorney General, but Cyngier isn't responding to them regarding the warranty issue.
Dr. Roseanne Cyngeir has made many untrue statements to the Attorney General and to me and she has questioned the integrity of every business I have talked to regarding this.

WILL WORK WITH YOU TO FIND OUT PROBLEM UNTIL IT IS SOLVED.

REPAIRED MY FURNACE.