Cleveland Property Management Group

Aweful! On each occasion, they found reasons to take all of my deposit. My understanding is that a rental company is supposed to cover normal wear and tear within the property that did not happen. Below is what they charged me. They mention soot a number of times. The soot was actually caused by the heating and air system. When I moved out of this property, there was soot on both my television screens as well as my computer monitor and my lamp shades. Thus, it was beyond my control. I did change the filter often because I do suffer from asthma. Windows in basement were already damaged as I could not reach them due to the fact they were too high. The basement is unfinished so the only reason I would go to the basement was to wash and sometimes use the other bathroom that was located there. Tenant Responsibility: 1. The rear window blind in the bedroom opposite the driveway is damaged. Cost $30.00 2. The lower sash for the rear window does not stay up. Cost to replace damaged window balances $75.00 3. The walls in the rear bedroom opposite the driveway are covered in soot and are dirty beyond normal paint wear. Inspector recommends painting walls and ceiling. Cost to paint $300. 4. The lower sash for the bathroom window does not stay up. Cost to replace damaged window balances $75.00. 5. The walls in the 2nd bedroom are covered in soot, scuff marks and are dirty beyond normal wear. Inspector recommends painting walls, ceiling, and closet interior. Cost to paint walls $750. 6. The rear window screen in the basement is damaged and needs to be re-screened. Cost $28.00 7. There is 1 broken window pane located in the window over the basement utility sink. Cost $28.00 8. Soot covered walls in both bedrooms and kitchen need to be cleaned. Cost $28.00 9. Carpet throughout the house is dirty/stained. Cost to clean $315.00 10. There are nails, wall hooks and scrapes that need to be patched. Cost $75.00 11. There is 1 basement light bulb that needs to be replaced. Cost $3.50. Tenant Total: $1,996 They now want to charge me an additional $150 and have stated there is a possibility of this going to collections. I refuse to pay. Stay away from this company. Their business practices are questionable at best.

I moved from Virginia to Ohio in September 2015 for work. I had never been to Cleveland before, so most of my housing search was completed online. CPMG had several houses that I was interested in. After looking at most of them and deciding on one that was in my price range I signed a lease. James, the agent for the house was really nice. Everything seemed to be going great. He came and did the move-in inspection. We walked around the house and looked at the major things (blinds, walls, light fixtures, water working properly, appliances, etc.). I'm not a major complainer, so things I should have probably requested to be repaired when I noticed them I didn't. For example the window in my son's room didn't go all the way up. I thought that it was that way because it was a kids room previously and the window was nailed shut for safety reasons. Also I had to use pliers to close a window in the kitchen because a piece of the handle was broken when I moved in. Little did I know that I would be charged for these repairs at move out. However, the two major repair issues I reported were never fixed. The lights and the fan in the kitchen stopped working in July of 2016 due to an electrical issue. I reported it and they sent an electrician out who said he would have to go into the attic to fix the problem but that CPMG would have to pay him for that so he would have to get clearance from them first. He said that he would get back in contact with me, and I never heard from him again. Also I reported that the garage door was off track and therefore the garage door opener was having trouble closing the door. CPMG said that the owner would have to fix that, and it was never even looked at. I ended up having to take the garage door off of the opener and opening and closing it manually. When I decided that I wanted to move I looked at other CPMG properties and in my google search I came across their BBB reviews. (I wish I would have saw these before I signed my lease). I then decided to search out other places to rent from, and prayed that I did not have the same horrible move out experience as others have had. I was wrong. Of my $925 security deposit they are trying to keep $802. The move out inspection was done by a completely different person that who completed my move in inspection. They are trying to charge me for damages that were not even done to the house, as well as for things that were broken (see first paragraph) before I moved in. In addition they are trying to charge me $455 to clean the house when I cleaned that house from top to bottom before I moved out. I even had my god-daughter who is a housekeeper at a hotel come and help me. I swept, mopped, bleached and wiped down every surface and appliance in that house. Even if the house wasn't clean $455 for cleaning is excessive AND the company stated in its reply to another BBB complaint that the standard cleaning fee is only $210. But, $210 is what they charged me to mow the lawn. When I had a lawn maintenance company come and mow it for $35 every two weeks. They said that there was debris in the yard from a storm that happened AFTER I moved out. How is that my responsibility? CPMG over charges for everything done at move out. DO NOT DO BUSINESS WITH THIS COMPANY!

We hired CPMG to manage the rental of a home that we own in South Euclid.  The company was very good at renting out the house in a timely manner.  CPMG charges the first month rent as the fee for their marketing of the property for rental and to
cover their costs on background checks, financial checks, and paperwork relating to the rental of the property.  Each month, CPMG charges 10% of the rental income for property management. 
The weekend that the tenants moved into our home, we realized that CPMG was going to make money off of maintenance and repair to the property.  The tenants claimed that a house we had moved out of 10 days prior and left in spotless condition was overrun with insects between their move-in inspection and their actual move-in (a span of 72 hours, if that).  Of course, CPMG was able to send out an exterminator to deal with the problem.  Not convinced there was a problem given all that I just stated, I was hesitant, but I was told that the tenants wouldn't move in if an exterminator was not called.  In the end, I agreed.  It was then that I realized that I would never hear back from anyone at CPMG but the maintenance staff again.  I left multiple messages that week and over the months but never received responses from anyone outside the maintenance department.  I heard about a leaky faucet, a mold infestation in the basement, a broken window, clogged bathtub... and every time, despite having heard that we could use all our own people for repairs, CPMG wanted to send out their own people to do the work.  They were also deceitful about it.  In talking to them about mold remediation they presented their recommendation for the work as an outside contractor.  When I asked for the name of the company so I could check reviews on Angie's List and elsewhere, the maintenance department admitted that it was "their guy."  There was also high pressure for us to complete all work immediately - like a clogged bathtub that was the tenant's responsibility under the plumbing addendum we all signed - but they were certainly not quick to require the tenant to reimburse us for the work completed to repair that clog on our dime.  The work was done in the fall and we were not paid until the following spring.  I was told by the maintenance secretary that the tenant would be charged a late fee for each month they didn't pay the plumbing bill as it was in violation of their lease agreement.  None of my receipts show that this was the case.
I have to hand it to them - it is a rather brilliant set up.  They encourage tenants to complain about every little issue and then ignore many items that are legitimate.  We were never told about a broken basement stair, for example, that the tenants told us they had complained about multiple times.  As a result, the tenant feels that the landlord (us) doesn't want to keep up the property.  CPMG will jump though on easy or costly fixes that require little effort on their part and in this way they make the tenants believe they are on their side, while the landlords are not.  In turn, I had maintenance staff describe my tenants to me as "crazy" and "high-strung" and it reinforced my view that the tenants were nitpicking.  I think in fact that the tenants were forced to report every little thing - even things out of my control like the upstairs being hot.  I'm not sure what to say other than turn up the a/c.  If they didn't report silly things like that, they likely feared that something big would not be repaired. 
Overall, the tenants took good care of our home, but they broke one of the garage doors and ruined the carpet on the sun porch.  Only the carpet was reported on the move-out summary.  CPMG required that we use them for repairs reimbursed through the security deposit or pay up front for those repairs and then get reimbursed from the security deposit if we hired outside contractors.  Since I no longer trusted them, I wasn't willing to use them to do the work.  Their "inspections" proved to be useless.  In addition to never noting the broken garage door - or the insect "infestation" previously mentioned - their six-month inspection of the property,  hilariously noted that our water meter was gone and did we know where it was?  Well, it's under the manhole cover in the tree lawn where it's been for decades.  This lack of knowledge from the maintenance staff didn't make me rush to hire them to work on my house.
All in all, it was a losing proposition.  We did not break even on renting our house.  On our 2013 tax return, we in fact showed no profit on the rental because of all of the costs involved.  While the home is an older home, it is meticulously maintained and in good repair.  The costs were simply manufactured issues in many cases.  We have no trust for CPMG and we would actively discourage others from using them.

We had a representative from CPM come to walk through our house to discuss how much some repairs would cost for our tenants. When we told him that we wanted CPM to do the repairs he told me to email him our tenant's contact information.  4 days later he still had not contacted the tenants but emailed me to tell me that he would have someone else contact them soon.  It has been 7 days and my tenants still have not received the initial call for the electrician to check out the problem.  The representative who originally came to the house has not responded to the email I wrote him 3 days ago.  I made another call to the company on 6/5. The day after I made another call to the company on 6/5, someone called my tenants and arranged an appointment on 6/7.  All repairs (electrical outlets in a bathroom and bedroom, light fixture replaced on porch, and railings tightened) were completed.  My tenants said that the maintenance person was very professional.  In conclusion, the company did what they had promised to do even though the initial contact to make the appointment was later than promised.  

Again, Cleveland Property Management Group has met my expectations as an owner of rental property.

As listed in the narrative above, I would recommend that you do NOT lease from Cleveland Property Management or hire them to manage your property.

As an executive manager at an international company I have had the opportunity to live in different countries and places over time. I have worked with several properties management companies where they all did a good job and some even did excellent.
In the particular case of CPMG the rental property we got was not even checked before we moved in, safety issues were not addressed, pipe leaks (4 leaks), No draining on the bathtub and sink, Poor hot water, Lightening missing/broken in most of the interior and exterior lamps of the house, smoke detectors broken, stairway broken are just part of the issues we had to deal with the day we moved in. not to mention that the house keeping of the house was a disaster (Not easy to describe!!!)
The staff team denies giving the name of their supervisors, people change their position in the e-mails they send taking different roles and there is a total lack of customer service mentality. Totally inappropriate communication and the inability to even say ?sorry? we missed checking the house as we promised we would do before your move in date, or say ?sorry? for the untimely and
inappropriate communication we have had. In addition to this the general manager is denying to give us time for a meeting to discuss issues and even the receptionist has the instruction not to give the name! What kind of company is this!!!
In addition to all this we are constantly contacted by the bank asking for the owner, and by the water company because there are thousands of dollars due payments.
TENANTS:
I strongly suggest that if you are going to rent and there is any involvement of Cleveland Property Management Group, just walk away and don?t do it, unless you can live a completely inappropriate behavior from its staff.
OWNERS: Be sure we will never rent a property again where Cleveland Property Management Group in involved and, we will let every person we know about our extremely bad experience.

Cleveland Property Management Group (CPMG) was a disaster.  I don't recommend that anyone use them. 
On the positive side, they did find renters for my house which was listed in the winter.  That can be a difficult task.
Even in this, though,  I don't believe that they had my best interests in mind during the process.  Their real estate agent highly recommended a tenant that any reasonable business person would find an unsuitable risk.   The applicant's credit history showed multiple instances of non-payment of debt and legal judgements against them.  They admitted to being in foreclosure on a property whose monthly payment was most likely less than the rent I was charging.  If I had taken their recommendation at face value, I might have had even larger problems.  I accepted the second tenant they recommended.
After the lease was signed, my experience is mostly negative.  They were continually negligent in their duties. I was repeatedly given false or misleading information by every CPMG staff member that I spoke to.
Their maintenance work is completed by a subsidiary called Cleveland Restoration Services.  While they claimed that this was a separate company, it is clearly wholly owned by CPMG or its owners.  All of the billing and communications are integrated.  The post rental process seemed to be less about keeping my property sound and safe than it was about fleecing me for money.
The tenants reported a leak in the first month of occupancy.  CPMG delayed in notifying me about the leak for 3 months and I had to request that CPMG follow up on it.  I authorized repairs immediately upon being notified of the problem, but CPMG or Cleveland Restoration Service seemed unable to get the problem fixed for months.  The damages to the house were also more extensive because of the delay. I had to discount the tenant's rent by $500 because the problem was not fixed for over 5 months after it was initially reported.  They demanded a discount specifically because of the leak and I felt that any reasonable tenant would be dissatisfied with the property if a leak was left unfixed. 
CPMG has an inspector go into the house 6 months into the lease.  Even though they had been incredibly slow at fixing a problem the tenant reported, they were very quick to recommend hundreds of dollars of unnecessary work after the 6 month inspection.  This inspection only seemed to be about things that I might need to fix.  It didn't address problems that were evident with how the tenants were using the property.
CPMG failed to notify me that the tenants had increased occupancy from 2 to 3 in violation of the lease even though this was clearly evident from casual observation of the property.  Neighbors told me that a portion of the back yard had been destroyed to create a fire pit but this was not reported to me.
Likewise, their move out inspection was a complete failure.  CPMG's move out report listed 2 minor problems that the tenants should have fixed.  Because of this CPMG returned the majority of the tenants security deposit.  The inspector claimed that the property was "vacuum clean".  In reality, it was filthy and all of the walls needed to be repainted.  (The house was freshly painted before the tenants moved in.)  CPMG wanted to charge me almost $4000 to repaint the property and repair items the tenants damaged.  Also, the tenants had apparently acquired a dog (again in violation of the lease.)  This was never reported to me.  The dog had damaged the fenced in back yard extensively - digging holes, destroying trees and bushes, scratching the storm door, killing 1/2 the grass.  None of this was mentioned at all.
CPMG and I terminated our contract because of my complaints regarding these issues.  To be fair, they did reimburse me $500 because of my complaints.  However, this was minimum compensation for the damages I incurred.  I actually spent much more than that getting the property back to its pre-rental condition.  Much of the damage I had to fix could have been mitigated or avoided if CPMG had done its job properly.

They are fantastic and they lease the house in 4 days.  They were really good. 

My first contact with this company was trying to reach them through their Craigslist ads for rental property. I tried them through email and called and never received a return email or call. Then I saw they were advertising (falsely) properties on a Section 8 properties website. My first contact attempts went unanswered. I finally did get a hold of them after several days of calling. I found out the first person I was attempting to call was out for a couple days. His voicemail didn't indicate this and ads went up with him as the contact person. He never did call back. I was handed off to someone else. During contact with him I found out that the properties listed as Section 8 are not. They have some that are, but use the more attractive ads to generate calls. Also, many advertised properties are already rented. Again, just trying to generate calls. Classic bait and switch as I suspected, but had to take the long way to confirm. I was supposed to receive a follow up call about available properties and that didn't happen either. I was suspicious of this company from the start and actually paid money to join Angies List to view their report. There was one positive so I gave it a shot. Maybe they are fine if you are a property owner as they have aggressive advertising policies. However, from a tenants perspective they're very unprofessional.

Awesome...2 days after listing with them .... I had prospective renters...within 2 weeks we had confirmed and signed a lease for 2 years...The cost to me was first months rent which is the norm for this type of business and then 10% each month of the rental to watch over the property..they have a contractors on board if there is a need .... there is constant access to the website with all transactions noted to keep me posted ... I think they need to be listed under property management... I will be using them for as long as I rent my home.