CLEVELAND CONCRETE STEP COMPANY

They were prompt and professional; done within an hour.  I was very satisfied. The only snafu was we were told someone would call after 2 pm to let us know if the weather would allow for the work to be done and no one called.  Instead they showed up at 4 for the installation.

He told me 2-2.5 weeks until work could be done.  After 4 weeks I called and was told they were planning on coming Sat.  Was the following Sat. when he came.  They didn't take the busted bricks with them, but put concrete step over them.  He could not seal the steps and the house.  Said he would get them caulked when he came bag to put the railings up.  They were using my old railings that he said they would paint them for me.  He had not measured the railings and they did not fit the steps.  He took them with him and said he would let me know if the can be fixed.  He was to call me on Monday.  He never called  Two weeks later I called him and was told they would be there on Monday.  I stayed home all day and he no showed.  I called on Tuesday and he said it rained on Monday.  It did after 6:00.  He asked if I wanted him to leave the railings off so that I could paint them.  I told  him just to install them.  When he was done , I asked about the caulking and he said that I was supposed to caulk it.  I asked him about closing the bottom of the steps because have see rodents that I had never seen before.  He told me to put mothballs out and they would stay away.  Then he informed me that I owed another $60 for welding metal on to bottom of the railings.  I paid him and have already to others about the poor service he gave me.

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They were prompt and very nice .

He installed 2 wrought iron railings on existing steps. The railings were good quality-much better than what you would get from Home Depot or Lowes. He called before coming out so that I had time to meet him at the house, as I was at work. He did the job quickly and the railings are very solid and look great!

They we're prompt courteous and professional. They we efficient and we're done within an hour with no mess left behind.

Best price by far, they arrived on time and got to work installing the
steps. Did I nice neat job of grouting the steps to the walk and
foundation to insure the steps were secure and level. Only knock on the
product is the finish is not as nicely finished as many, I'd rate it a
B+. It is a brushed finish but just not quite as nice as it might be
but for the savings over other precast steps I found it is well worth
the the slightly diminish visual appeal.

Completed installation with no flaws. They came on time, were friendly and professional

The pricing is fabulous, but the service is terrible. My problem is the way the steps are shifting it is going to ruin my siding. They don't care to work with me or my wife and don't care because they got their money. When they came in to do the job, they tore up my yard and didn't fix it. I have in writing that they would come in the Spring of 2008 to fix the yard and they never did. The brand new rod iron railings that they installed on my steps are rusting the steps as well. You get what you pay for.

I contacted Cleveland Concrete Step, and they were very prompt to come and give me an estimate. Mr. Williams was very courteous when I had to delay the installation, and was able to find my ticket with the original estimate at a later time. The work was completed one day after I phoned the company to request the installation be done. Nicely done work, including removal of old wooden steps and one stone step. A touch up of concrete was added, and it was properly fitted to the porch.