Classic Home Brands - Thomasville

What a horrendous experience. We dealt with a sales lady named Tracy who seemed like she had it together. We financed about $7K worth of furniture, including two tables that were floor samples and a couch/loveseat set that she said could be delivered within 2 weeks. The couches would take longer, as they need to be made to order. After 3 weeks, we heard nothing from Tracy, so we called. She gave us some story about a scuff that the delivery company noticed, and that she'd look into it and call us back. We never heard back. We called days later, and Tracy said she could fix the scuff and would schedule delivery and we'd hear from someone. Never happened. My wife and I made a surprise appearance at the store, and saw Tracy on her cell phone in the back loading dock. We asked to see her, but were told she was on break. A very green and meek manager named Michelle tried to help us, but got us nowhere. Tracy refuses to call us, and now we're stuck waiting for these hacks to call us back. If these are the types of retailers Thomasville wants to have represent them, they can keep their stuff. I'd much rather deal with Arhaus next door, or one of a million other retailers. This store is NOT owned by Thomasville- it's an authorized retailer. You'll be dealing with the same slick, lying and unscrupulous salespeople that dominate the furniture industry. They clearly don't want my future business, and I really don't even want what they've sold me now. Unfortunately, it looks like I'm stuck playing their games. Tracy's behavior is unprofessional and despicable. The coward won't even call us back to explain how she's dropped the ball.