Class 1 Pavers & Remodelers

This was by far the worst remodeling experience I have ever had. From start to finish, it was a complete disaster. I had multiple different contractors in my home, and in the process, they severely damaged my hardwood floors. What was supposed to be a one-week project dragged on for an outrageous six months! To make matters worse, we were forced to spend a week in a terrible hotel while they attempted to fix the floors they ruined. Class1 Pavers & Remodelers did pay for the hotel and half of our food, but that doesn’t excuse their incompetence. Their lack of communication was unbelievable. Our home was completely unfurnished during Christmas week, leaving our out-of-state relatives with no choice but to book hotel rooms instead of staying with us as planned. When I confronted the company about their incompetence, a manager had the audacity to tell me that they were “bending over backwards” for me—simply for fixing what they damaged! That level of arrogance and disregard for customer satisfaction is appalling. My wife and I finally reached a breaking point and decided to cut our losses, refusing to let them continue working in our home. Every single aspect of this remodel was done incorrectly. To top it all off, they even tried to silence me by making me sign an NDA, preventing me from sharing my experience. Fortunately, I have proof of everything. If you’re considering using Class1 Pavers & Remodelers, don’t do it. If you ignore this warning, make sure to record every conversation, take pictures, and document everything—because you will need it. Stay far away from this company.

Job was started within estimated time. Was completed in a timely manner. Workers were very professional. Finished job was better than expected. We are extremely satisfied with the service we received.

very fast. Good job. Good price

Work crew was punctual, courteous and meticulous in their work, which was nicely executed.

Upstairs went very smoothly. Incredible difference in the finished product from what we had before. Very clean and fresh. Even my Son and Daughter-in-law were shocked at how different it was. The downstairs bath was a major construction project made even tougher buy the tight spaces and low ceiling. Practically the entire cement floor of the whole 1/2 bath and the bar we had outside the 1/2 bath had to be removed to get at all the root balls etc.... found in the gigantic old pipes from 1960s. All new PVC was laid and quite a bit of cement was poured to finish the base floor. They grabbed as much space as they dared successfully building around the furnace and water tank. They fabricated a 36" pocket door to save space and with the space gained from removing the bar there was enough room for a proper ADA bathroom configuration allowing for wheelchair access. Several structural supports had to be relocated but that worked out ok. When they were finally done we couldn't believe the difference it made with grab bars installed, dimmers on all the lights and the closet in the back for supplies. A beautiful job!

7 days - completed!

Just remembered what he lied to the court about in my previous review.  He told the court that the part he was trying to charge me for after giving me the quote; after the driveway was finished;  He said said he gave it to me for free and the court made their based off his lie.  As GOD as my witness!

Several month later asphalt started braking away from the sides and he would no fix it and the courts would not make him fix or return my money, not to mention he lied.  The fact remains to this day my driveway has been crumbling apart on both sides.

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They were a little higher than another provider. But I'm glad I called them. They did a couple of extra things that weren't in the contract. They came on time. They did what they said they were going to do and a little extra. They were nice and professional. I had someone look at it that thought they did a good job. I got an estimate right away. When they said they were coming out, they were right on the ball. I'm thinking about using them for my steps, but they are kind of pushy. I set it up and they called a lot, but I don't like to be bothered until I want to be bothered.

Very neat, very experienced and good job! True professional!

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Your team does beautiful work. Very good.

Work was great, honest and great material. A+

I was disputing the charge but that got denied so now I am writing this review. The toilets leak a little bit and they weren't really the ones I wanted. I bought the faucet and shower-head myself because they were not really getting what I wanted. They were supposed to reimburse for the money I spent on the items or give me some sort of credit for the service. They never did this. They also damaged my tile as well and were supposed to fix that but they never did. In general they were just very sloppy and messy. I am very unhappy with the service.

Owner personally provided price quote with discount because of previous work done. Job completed to customer satisfaction.

The masons were prompt and informative throughout the project and professional. They were able to utilize the top slab andrisers which saved us 1800.00 dollars. The selection of railings was just what Iwas looking for and will add stylish curb appeal. The cleanup was immaculate. This the second home renovation project this company has done for us prior to jlining Angie's List. We have an equally beautiful concrete patio and and patio door. The salesman Mike has always been personable, honest and prompt.

Our bathroom was enlarged and completely remodeled. It is beautiful and just what we invisioned.  When challenges arose, Gary addressed them immediately.  He was on top of things and ensured that we are happy customers.

They were good. They came out 6 months ago and I spent about $3000. They did the job correctly and I was able to choose the style I wanted.

Their estimate was too high. He was professional. We decided to go with a concrete driveway, which was cheaper and better.

They are professionals. Did great work.

Jessie touted as being formerly employed by Forest City Biulders showed up with his son  to determine what was needed to start the work which was stated on the initial contract dated 10/17/11, after going through the materials enclosed in the boxes which were bought by myself and taking crucial measurements, Jessie stated that he would return on the third day to actually begin work. Jessie did show up on the the date and time that he said he would, except instead of hearing or seeing the beginning of the sounds of tearing out and removal of the old fixtures, we only heard an odd tapping sound coming from the room. Upon closer inspection we saw Jessie seated on the side of the old bath tub, striking it with a hammer. I asked what the problem was and Jessie stated that he could not begin to do the work because Gary, the owner, was'nt paying him enough money to do the job. Confused since I ahd signed a contract for the labor amount of $4800.00, I wanted to know exactly how my bathroom was going to be remodeled if he had pay issues with Gary. Jessie said that the $1500.00 he was going to get for this job was'nt enough, so I asked how much more did he need to do the work and at that time he stated $600.00 and not mention this arrangement to Gary, the owner. Since my husband's elderly father ,suffering from demetia, needed to be relocated asap, we were under extreme pressure to get the job completed and done right....we paid the ransom. We felt that mentioning this incident to Gary, the owner would probably insure that some type of issue would become evident, which would cause more damage later on in the future. But we did both agree to inform Gary,the owner upon completion which I did. Gary, the owner refused to even entertain the thought that this whole incident had occured and said that we should have told him, when it first occurred.  Well, we did'nt for obvious reasons.  Gary, the owner saw the finished bathroom and wanted to pay us $200.00 in order to photograph it I guess for advertisement purposes and I refused. During the summer of 2012 I began to notice that the cold water faucet handle was beginning to move in a clockwise manner and I made amental note to contact Class 1 Pavers& Remodelers about having someone come out to re-position and tighten the cold water handle back up. But due to a drunk driver slamming into our house the thought of smaller fixes and repairs were placed on the back burner until 9/12/12. Icalled and was told that somone would get back to me. Not hearing from someone I would call back again and get the same response, over and over again and again. Sometimes Gary, the owner would get on the phone and become irate and nasty with me. My alst encounter I was given a guy, Dave, who said that he would get back to meand when he did he had caught the flu so I eased up out of sympathy and told him to get back in touch when he was'nt ill. I waited and he said the he would come out on the 21st of February'13. when hw did'nt show I contacted the BBB of Cleveland ohio. I was offered repair of the faucet handle and a check for $600.00, if I would sign a release form.  I said okay except that I want my $600.00 the same way that I gave it to Jessie. Gary, the owner, sent me word that if I wanted my faucet handle repaired that a year had passed and I would have to pay him to get it done and that if I want cash I should get it from Jessie. So I read my contract and it says that the company is only responsible for one year after work is completed. So I refused to pay Class 1 Pavers again to do what they should have done right in the first place I signed the release form on 3/7/13, emailed it back to BBB Cleveland and have not recieved my $600.00 check. Since spring 2010 we have done over $100K in remodeling and repairs to our residence, and the work is'nt finished, However we will never utilize this company again. Gary is a piece of work and the only reason we had used the company this time is because our driveway and walkway to the house was done right and they glassblocked two large garage windows for us, but that work was contracted by Tony M. who had passed away.

This was a great experience. I called Class 1 and Gary came out the next day for an estimate, which was $200-$300 less than I expected. When asked when the work could be done, he estimated within three weeks. The following week, he called and asked if they could come out on the following day. The crew came on time, did a fantastic clean-up job and was finished in less than two hours. The driveway looks wonderful! Cracks were filled and the edges are neat and trim. Beautiful job. Gary even came out to my home a few days later to inspect the work and pick up the check. I highly recommend Class 1. Definitely an A+ vendor.

Mike came to give an estimate in October. After we agreed to the job and gave a $100 deposit, he was able to schedule it within a few days. The workers came on time, completed the work in the time estimated, cleaned the work area thoroughly, and were professional throughout the job. We paid in full by check. Mike returned to do an inspection and check for any questions or problems a couple of days later. We were very satisfied with the work. We would use them again, and we recommend them and