Class 1 Pavers & Remodelers

This was by far the worst remodeling experience I have ever had. From start to finish, it was a complete disaster. I had multiple different contractors in my home, and in the process, they severely damaged my hardwood floors. What was supposed to be a one-week project dragged on for an outrageous six months! To make matters worse, we were forced to spend a week in a terrible hotel while they attempted to fix the floors they ruined. Class1 Pavers & Remodelers did pay for the hotel and half of our food, but that doesn’t excuse their incompetence. Their lack of communication was unbelievable. Our home was completely unfurnished during Christmas week, leaving our out-of-state relatives with no choice but to book hotel rooms instead of staying with us as planned. When I confronted the company about their incompetence, a manager had the audacity to tell me that they were “bending over backwards” for me—simply for fixing what they damaged! That level of arrogance and disregard for customer satisfaction is appalling. My wife and I finally reached a breaking point and decided to cut our losses, refusing to let them continue working in our home. Every single aspect of this remodel was done incorrectly. To top it all off, they even tried to silence me by making me sign an NDA, preventing me from sharing my experience. Fortunately, I have proof of everything. If you’re considering using Class1 Pavers & Remodelers, don’t do it. If you ignore this warning, make sure to record every conversation, take pictures, and document everything—because you will need it. Stay far away from this company.

Job was started within estimated time. Was completed in a timely manner. Workers were very professional. Finished job was better than expected. We are extremely satisfied with the service we received.

very fast. Good job. Good price

Work crew was punctual, courteous and meticulous in their work, which was nicely executed.

Upstairs went very smoothly. Incredible difference in the finished product from what we had before. Very clean and fresh. Even my Son and Daughter-in-law were shocked at how different it was. The downstairs bath was a major construction project made even tougher buy the tight spaces and low ceiling. Practically the entire cement floor of the whole 1/2 bath and the bar we had outside the 1/2 bath had to be removed to get at all the root balls etc.... found in the gigantic old pipes from 1960s. All new PVC was laid and quite a bit of cement was poured to finish the base floor. They grabbed as much space as they dared successfully building around the furnace and water tank. They fabricated a 36" pocket door to save space and with the space gained from removing the bar there was enough room for a proper ADA bathroom configuration allowing for wheelchair access. Several structural supports had to be relocated but that worked out ok. When they were finally done we couldn't believe the difference it made with grab bars installed, dimmers on all the lights and the closet in the back for supplies. A beautiful job!

When we first called, they said they would be happy to work with us and they could schedule us in right away. I told them my brother would be calling them to set up an estimate, because he has his own handyman business and I worked 9-5. When my brother called, they said they view us as "rehabbers", even though we're caring for it for a family member, and they have a policy of not working with rehabbers. It's a shame, because they could have made a lot of money.

Came out and for an estimate, gave us a number on the back of a business card. When I called the office and requested a formal quote, they said they had no idea who came out to our home and i never heard any more from them.

7 days - completed!

Just remembered what he lied to the court about in my previous review.  He told the court that the part he was trying to charge me for after giving me the quote; after the driveway was finished;  He said said he gave it to me for free and the court made their based off his lie.  As GOD as my witness!

Several month later asphalt started braking away from the sides and he would no fix it and the courts would not make him fix or return my money, not to mention he lied.  The fact remains to this day my driveway has been crumbling apart on both sides.

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Service Provider never called back or came back and the price was a little high.

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The estimator only gave the job a cursory glance, and came up with a price and schedule on the spot. While the price seemed appropriate, it seemed like he just pulled it out of the air and I felt certain that there would be extra costs and time involved. The salesman was also pushy and I felt very uncomfortable with the company. I hired another firm I had confidence in.

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They were a little higher than another provider. But I'm glad I called them. They did a couple of extra things that weren't in the contract. They came on time. They did what they said they were going to do and a little extra. They were nice and professional. I had someone look at it that thought they did a good job. I got an estimate right away. When they said they were coming out, they were right on the ball. I'm thinking about using them for my steps, but they are kind of pushy. I set it up and they called a lot, but I don't like to be bothered until I want to be bothered.

Very neat, very experienced and good job! True professional!

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Your team does beautiful work. Very good.

Work was great, honest and great material. A+

I was disputing the charge but that got denied so now I am writing this review. The toilets leak a little bit and they weren't really the ones I wanted. I bought the faucet and shower-head myself because they were not really getting what I wanted. They were supposed to reimburse for the money I spent on the items or give me some sort of credit for the service. They never did this. They also damaged my tile as well and were supposed to fix that but they never did. In general they were just very sloppy and messy. I am very unhappy with the service.

I normally get 3 estimates on any work I'm going to have performed.  This was the first estimate I received to replace a garage floor & something just did not seem right.  The salesman was very prompt, arriving on time.  Their price ended up being the highest of 4 estimates that I received.  That in itself does not warrant a poor rating but I felt I was being high pressured for a sale, being told that the pricing is only good for a short amount of time and that concrete is expected to rise 10%.   Other contractors were eager to get the work but I did not get any high pressure or predictions of price increased from them.  
Also, my quote was a dollar amount written on the back of a business card.  I know time is money to these guys but I am not fond of getting a quote in this manner.  I appreciate getting a quote in writing detailing the work to be performed along with terms, etc. to avoid misunderstandings.
I received about 4 follow up call in the next several weeks before I had enough time to get my other estimates.

Owner personally provided price quote with discount because of previous work done. Job completed to customer satisfaction.