I have been very happy with all their work. Windows still look great. Every so often there is a seal that breaks and they replace the windows without any hassle. The windows were about 7 thousand with financing, the siding was about the same. I would recommend them.

They have been wonderful to work with .The windows are stunning and we have been very happy with the craftsmanship. I would give them a 9 out of 10 only, because the sales person was supposed to come come out for a warranty meeting. They called to make an appointment for about a month later, but they were a no-show. I waited for about a week and I heard nothing back. I called them and the secretary said she would get back to us. A week later, the sales man called and said he wanted to set up another appointment. They were here on time for the job, they cleaned up their mess and they were helpful with answering questions.

The salesman was courteous and answered my questions.   Another appointment was made for final measurements.   The installers removed the old doors and discarded the material.  The new door/sidelite and storm door was installed with new locks.  Cleanup was nicely done.
Everyone involved in the purchasing and installation of this job was professional and prompt.

Had them replace one large picture window. Came right out to quote and measure. Very professional folk then. Had to call to see if window had arrived. Didn't show up for 3 install appointments. Finally did show up and the installers were not professional at all. They almost took our screens from the two windows on either side of the replacement. Had to ask were they were - ends up they were in their trash pile in their truck. Left trash all over. Called later to find their ID they lost. A week later got a call about the remaining check that we gave to the installers.

It went great. What stands out is the overall product. The price was reasonable and they were very knowledgeable. Ever since they've been in, I'm very satisfied with the product. I would use them again in a heartbeat.

unknown

Their workmanship was very poor and the quality of the work was very poor.  I have installed the siding and one of two sidings was for follow up and then we had to call them to fix it.   They have terrible work and we have paid $13000.  The person who gave us the estimate, his integrity is very doubtful.  I was very frustrated with the man.

unknown

The representatives were thorough and considerate. They removed the old door and installed the new door without difficulty.

I do not like any of it.. The window sills. The window trim. The price is way to much.. The lead charge.. I wish I had went with some one else..

The door was installed correctly and now keeps out all the cold air that was leaking from our old storm door.

They did a professional job and  the sun roof was an enormous addition to our house. They did what they promised and it turned out we had a heaven like room with a  sheet type that  is $2500 cheaper than the metal type of roof. The quality of the material was exceptional. The quality of work was good.  They had contractors who took care of the patio, because they used it to work on and they also had an electrical contractor. And they were all topnotch workers. So, I did not need other people to do some of the jobs that were not related to the construction  of the sun roof. They were excellent and superior.

Started one month later than promised. Material used was excellent.  Poor finish work/fixed. Poor communication between the workers and the boss. Work is still not done. Check back with me later | |Jack S. Bader

I love my windows and the service was good. They installed it quickly and efficiently. They completed the work in one day and cleaned up well. I have no complaints and I would recommend their service to others.

Tony and Aaron tore off old sunroom and hauled debris away in 2 days – Rebuilt framework and installed glass windows – New porch looks great – We are very pleased – Took 7 days.

Champion windows arrived when they said they would.  We were told it would take 2 days and they worked so diligently that they finished all the windows in one day.  When they finished they were miticulous in the cleanup. They even brought there own vacuum cleaner. we are extremely pleased with the workers and the windows.

The workers were prompt, hard working and cleaned the yard and bushes of nails and debris. The company representative who gave us the estimate showed us many samples and explained the different roofs.

It went as expected.

Installed 2 large sliding glass doors.
The doors were custom measured and fit as expected.
The original doors did  have some problems in being removed but the installers worked through the problem and re-frammed as needed  due to the original door's non-standard installation.
The installers worked professionally and quickly while focused on the job at hand.
They cleaned up and removed and materials from the work site when finished.
The price is not the cheapest around but that is because their quality is the best around.  It is worth the few extra dollars to buy a good quality product.

This was a huge job for a very old house in Greenville, PA. I was more than pleased with their quality and their men. I have  never seen anyone work as hard as the workers did on my house, ever, and I have had a  lot of workers through this old house! They worked 10-12 hours a day and had a 1.75 hour drive, one way each day. They were extremely professional and very honest about their products and services. They are prompt, courteous and the quality is like nothing I have ever seen in siding.
I had a $30,000 job with lead paint and many, many cuts that needed to be done around many windows and doors. The house is located on a main road and I have had so many compliments and comments about how beautiful it is. Although I lost some of the architectural details on my home, I gained a brand new looking house!!!
Thanks Champion!
Thanks to Frank the foreman, Robert, Billy, and Kevin (?), for all of your dedication and services!! Thanks for driving guys!!
Lee Anne

Ryan was the installer of the replacement windows and he was very polite and professional.  The women in the office, Rachel and Tracy, were always helpful and professional also.  Although we were not happy to see the windows fogging up after only 4 years, Champion stood by their guarantee to replace any defective windows for free.  We would do business with them again.

They were on time, quick & efficient and cleaned up all traces of installation. explained product & installaton clearly.

They did everything as per their quote on time and on budget even when we had to change the installation date due to a death. The installers took time to show me why we were having problems with the old windows and explained how they would correct the situation as they installed the new ones. Installers were polite, professional and efficient. The sales rep called on us a couple of weeks after they were installed to make sure we were satisfied with the completed work. We love the new windows. You can stand in front of them in the afternoon sun and you don't feel anything. With the old ones you would really feel the waves of heat coming through them. Because of that and the installation problems that they showed me we are going to move up the replacement of the rest of the windows in the house.

Champion is no longer a premium window provider. 

Had Champion install windows 3-5 years ago with questionable results (one window was designed and installed backwards and is still that way today), but I needed to match windows so had them bid more windows in 2013.  The price has really increased dramatically in just a few years (for the same glass type), but I took the pain so the windows would match. Installation went OK with one person being informed and the other guy being a beginner that had to be watched closely. This was a change over the last installation team - all of whom were informed.

Champion is no longer a premium window provider. My significant issue is that the "hardware" on the new windows is rubbish and a significantly lower grade than the windows I purchased a few years ago.  The crank handles are metal, but of a less user- friendly design than those of a few years ago.  The crank mechanisms are not smooth and silent like the old models. I can hear the rubbing and feel a jerky motion.  The crank handles pull off - even after securing the set screw and tightening. The crank handle mechanisms are of a lower quality than a few years ago and operate like cheap windows from a big-box store. 

Champion is no longer a premium window provider.  The lock lever handles were are now plastic! A few years ago they were metal. The lock lever bends and gives when being operated to lock and unlock the windows.  It is cheap plastic.  This situation is incredible for "hardware" that it supposed to be used for many years.  My windows are 10 weeks old and the lock mechanism is stripped - the window will not unlock and cannot be opened.  Champion sells plastic window lock "hardware" that fails prematurely.  The "hardware" on Champion windows is of poor quality just like the cheap windows at a big-box store. 

I called today for a service call to repair the plastic locks - Champion sold me and have to wait 18 days for the first available appointment.  That is too long a wait for a premium product and is a reflection of the current business status at Champion.  They have fallen in product quality and service.  The product and the business itself are underperforming to basic customer expectations.  Or said another way, Champion Windows performs perfectly A+ to the expectations of dealing with a contractor that does windows on the side.

1) few years back: knowledgeable installation team.  Today: half the crew was uninformed on how to install windows

2) few years back: hardware locks and crank mechanisms were smooth and made of metal. Flawless operation for years now.  Today: the crank handles are not smooth in operating and have a poor ergonomic design.  Handles come off easily.  The lock levers are plastic, they bend, and internal mechanism broke in 10 weeks of infrequent use.

3) few years back I had a follow up phone call after the installation to check customer satisfaction.  Today: no call

4) few years back, salesman returned to house to review installation.  Today: no follow up

5) few years back: no need for service call.  Today: 18 day wait for first appointment to repair my new 10 week old window.

6) few years back: got one can window cleaner each month for a year with the new windows.  Today: No such offer

7) few years back: Champion sold a product that was better than the competition.  Today: The hardware used in Champion windows is low grade, entry level quality.

The Westlake office of Champion Windows no longer sells a premium product, so you might as well shop the competition heavily.  I think you could buy the same level of window from other dealers.  This is a change in that Champion used to be above much of the competition.  I will add a positive note that the glass and frames are well done and I like the window coating that is used.  It is a mismatch to have good glass and frames combined with cheap hardware. It is a real disappointment that they now have poor quality hardware and service.  I am surprised at this leadership failure.



Update 8/2/13: Mr. Wimsatt, Manager of Champion, responds that the windows have warranty coverage for the life of the window.  True.  Unmentioned is the service call fee (trip fee) that begins after a few years, currently $75.  They will happily replace the underperforming plastic/nylon locks for free and under warranty after you pay a $75 trip fee and miss some work.  I add that Champion did come to my home after the 18 day service delay and replaced the failed nylon lock with another nylon lock. Also,  Mr. Wimsatt did call my home and left a VM.  I did not return the call - heck the window is in and it is designed with cheap plastic locks.  What's the man to do?  Service guy told me that it cannot be converted to metal locks.  I am stuck due to Champion Window.  Please call me anytime you are willing to install quality metal locks Mr. Wimsatt.  I have already paid for them!



Former design had two metal pocks per casement.  Current design has one plastic lock per casement. The weaker lock now must pull both the top and bottom of the window closed to lock.  It is too much load and the nylon gears strip.  The new Champion window casement lock is weaker PLUS does double the work.  I am challenged to understand how I got a better window (as I was assured) - and the price was higher.  "A more high performing product" says Mr. Wimsatt in his response.  Two metal locks were replaced with one plastic lock, with evidence of premature failure, and I got "A more high performing product".   Who believes this statement?  Caution be to all of you!   Sad for me because I thought I had found a quality firm to replace the windows in my home and was hopeful to have matched windows for the remainder of the work.

From the sales person that came out to talk to me about their windows to the installation it was excellent. The sales person was able to answer all of my questions and the man who came in to install the windows did a superb job. They were at my home on time and cleaned up as well. I also had them install shutters. Everything was good.