Except for the first cleaning, which was well done, we have had Melissa as the team leader for all our work. She is reliable, trustworthy, and very responsive to special instructions and requests. I have been pleased with the quality of the work, especially for a reasonable price, in comparison to other service that I have used. Although we usually take our small dog out of the house during the cleaning because of his anxiety when strangers are in the house, Melissa has been accommodating when our dog has been present. My one wish is that the cleaning teams could be more consistent; so far there has been a new member each time. Nevertheless, I am still very satisfied with the job done. Additionally, I can reach Cardinal Maids quickly and easily by phone, text, or email. They respond promptly and are willing to adjust the schedule in whatever way I need.