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ARS / Rescue Rooter Cleveland

Sink Installation, Garbage Disposal Installation, Pipe Repair,

About us

For fast and exceptional service for all of your plumbing needs, call us now: 216-307-5988 ARS®/Rescue Rooter® provides cooling, heating, and plumbing services with a knowledgeable team of trained specialists who have the professional experience to do any job right—the first time. You can count on our courteous technicians, plumbers, and home comfort advisors to provide you with exceptional service—24/7. When our employees visit your home, you can rest assured that they have undergone thorough background screenings and are equipped to provide you with the service you need. We treat you and your property with respect by calling before we arrive at your property, providing an honest, upfront estimate you approve before any work is done, and taking care of your property by using shoe covers and drop cloths as needed. "Additional phones - (216) 221-0111 (216) 433-0086, (216) 692-9700, (216) 751-8440, (216) 991-9200, (330) 434-9700, (330) 761-9700, (440) 244-5111, (440) 255-3001, (440) 324-4947, (440) 324-9395, (440) 358-9700, (440) 519-1509, (440) 888-0086, (440) 888-1400, (440) 893-0800, (440) 953-2324. Additional website - www.rescuerooter.com. Additional contact name - Bill Linn." License # 26306

Business highlights

Emergency services offered
50 years of experience

Services we offer

Food Disposal, Gas Line Installation & Replacement, Leak Direction & Repair & Washing Machine Line Replacements, Plumbing & Drain Cleaning, Repair Pipes, Sewer & Water Line Replacements, Sewer Cleaning, Sinks & Tubs, Sump Pumps, Toilets, Water Heaters

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.924 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
4%
3
0%
2
25%
1
8%
Showing 1-24 of 24 reviews
Jacqueline C.
Aug 2023
2.0
$950
I’m very disappointed, I would have felt better if they would have told me up front they could not do the job. I have a small area on the side of my house so they were unable to get the equipment behind the house, so they act like they were doing something for less than an hour. The only thing accomplished was a muddy mess in my small backyard. The quote was $950 for up to two hours, now I’m out of that and still have to try to get someone to do the job. Next question was money paid yes service performed no.
Response from ARS / Rescue Rooter Cleveland

"[Member Name Removed], your feedback is greatly appreciated. We continuously strive to deliver outstanding service, and we regret that we didn't meet your expectations during your recent visit. To delve deeper into your experience and provide you with assistance, we invite you to contact our Quality Assurance Manager, Kelly, at 216-312-9886."


Jacqueline C.
Aug 2023
2.0
$950
I’m really disappointed, came for an hour, nothing accomplished except a muddy area in my back yard. I would have felt better if they would have just told me they couldn’t do the job. The quote stated $950 for up to two hours, they were here less than an hour, nothing done. I’m out of $950 and now have to look for someone else to try and do the job. Now I’m not sure who to believe, if I can get the job done. Next question was money paid yes no service.
Response from ARS / Rescue Rooter Cleveland

"[Member Name Removed], we sincerely appreciate you sharing your feedback with us and providing us an opportunity to address your concerns. Our commitment is to guarantee our customers' satisfaction with both the quality of work and the services we provide during each visit. We invite you to reach out to our Quality Assurance Manager, Kelly, at 216-312-9886 for a more in-depth discussion."


Michele A.
Oct 2021
5.0
Yes, I recommend this pro
They were very good, I had a good experience with them.

Mark F.
Sep 2020
5.0
Yes, I recommend this pro
$99
We were without our kitchen sink for a week and when our handyman failed with his snake we called Rescue Rooter. From the contact on the phone to the drain unclogging was about ONE HOUR. Everyone was friendly and professional and after a week without a sink I was in need of that. Kudos to Tracy on the phone and Greg who professionally dealt with the problem and tackled it. Great outfit and worth every penny!!!

Matt M.
Sep 2020
1.0
$800
Our job was completed in April and was charged $800 for a clean out with roots. They showed us bad roots and quoted a project ok $10k for new pipes. We just had another service come out and explain how much was NOT done in the initial clean out and the actual price of the pipes would be around $4k. Very bad experience.

Christena H.
Nov 2019
5.0
Yes, I recommend this pro
I called Rescue Rooter because I believed I was having a problem with pipe(s) leaking in my ceiling. A same-day appointment was scheduled for me, which the plumbing specialist, Larry, showed up at my home on time. Larry professionally greeted me with a smile and proceeded to cover his shoes with booties before entering my house. Larry did a walk-through of my home from the basement to the second floor, carefully examining the walls, ceiling, and listening for sounds of dripping water. Larry determined that a water leak issue was not causing the sound I was hearing. I was very relieved and flabbergasted at the same time. This company sends out a Plumbing specialist with a trainee. They didn't come up with a pricey estimate of things to be done immediately, nor was there a trip charge, which is unheard of. I greatly appreciate the respect, honesty, sincerity, and the professionalism of "ARS Rescue Rooter" Plumbing Service. I'm a 70-year-old senior citizen, and I believe ARS Rescue Rooter" rescued me in every way. Furthermore, I suggest if you want to be "Rescued" from overpriced and unnecessary plumbing repairs, please call "ARS Rescue Rooter." Cris

Teresa L F.
Aug 2019
5.0
Yes, I recommend this pro
$265
After asking for a quotation, I received a phone call within minutes. I was given a 10-2 window; they arrived by 11:00. They listened to my issues and quickly assessed the problem. I received a ten percent discount after they completed the job quickly and professionally. It might seem pricey for the minutes they spent, but when I think of the cost of expert service I count the hours I would have spent in frustration trying to fix it myself. WIth that in mind, it was a bargain.
Response from ARS / Rescue Rooter Cleveland

"Your positive comments are really appreciated. Thank you for taking the time to share your experience with us. Your business means a lot to us. Again, thank you for being an ARS / Rescue Rooter Cleveland customer."


Jacqueline A.
Jun 2019
5.0
Yes, I recommend this pro
$194
Very well. Fast, efficient, successful.

MITTIE J.
Jul 2018
4.0
$99
The two guys who came out were cordial but unable to resolve the problem. They offered to return the next day to try again and/or replace the toilet for additional dollars. I opted to replace the toilet at a lower cost.

Nikki Z.
Jul 2017
1.0
$600
Horribly. Contractor technician had to go thru finished basement toilet to jet blockage. There was no other clean out at time of visit. 2 technician crew came in and removed toilet in basement. They ran jet hose from front of house through garage and thru back door down basement stairs across finished basement into bathroom. They discussed they needed to have one guy start jet then yell to other to shut off if needed. I offered to wait at top of steps and yell shut off when needed. They started jetting and person operating jet yelled to me to turn off and I yelled to person operating controls at front of garage to turn it off. We did this several times. I came down in basement and found sewer water had backed from bathroom into half of finished basement. Contents of finished basement and carpet etc, was sewer water contaminated. Technician said he could not free up blockage and would call for small jet to try again. They left and then came back and supervisor also showed up. They ran new smaller jet and freed up blockage. They then sent camera into sanitary line and showed me damage to pipe and gave me estimate for repairs of $5000. and $7000. to correct. They suggested I call insurance company to file claim and all damage woud be covered. They also gave me name of clean up company that could come out to clean, They caused most of damage as there was only damage in bathroom and a foot or so of carpet before they came here. They walked with sewer coated shoes over carpet and excess jetting sewer water that leaked back into basement damaged carpeting. They told me that this was normal when having to jet out basmenet and insurnace will cover. Insurance did cover and blockage was removed. I received 2nd opinion from another contractor and they told me estimate work not needed and in fact there is a cleanout that was buried outside the house. Medina County engineers came out to check their part of line . They told me you never jet from inside a house especially when you have a finished basement. There shoukd have been some precautions taken to prevent jetting from backing sanitary sewer water back into house. I would never use this contractor again.

Clive S.
Jul 2017
5.0
Yes, I recommend this pro
$150
Plumber, Chris, arrived within scheduled window. He was polite and thorough, evaluating whether there were internal leaks, sump pump function and any back flow. He then viewed the outside wall and noted some defects, indicating that this was a waterproofing problem, not a plumbing problem. He did not feel that cleaning of the sewer drain was required.

Timothy E.
Mar 2017
5.0
Yes, I recommend this pro
Did the job

Tom D.
Mar 2017
5.0
Yes, I recommend this pro
$99
Basically it was a water heater.  I would definitely use them in the future.  They did leave the area clean when they were finished working. 

Mark L.
Nov 2016
2.0
I was shocked at the final price. They charged me an extra $700 on top of the deal I purchased through Angie's List.

Jason O.
Oct 2016
5.0
Yes, I recommend this pro
$174
Went great! ARS was running late and they were very diligent about calling us and keeping us in the loop. Nate saw the job we wanted done and it cost us an add'l $75 in parts, which was less than we expected. Took him exactly 2 hours (including drive time to the store) to complete the job.

Martha Y.
Oct 2016
5.0
Yes, I recommend this pro
unknown

SUMIT S.
Sep 2016
1.0
$99
Home Depot or Lowes sells garbage disposal for $70 up and offers installation for $99. So when I got this $99 plumber deal ( for $200 service - including installation of garbage disposal ) from Angies List I thought it was a good offer. Before buying the coupon I called the plumber and talked about this service for which I am buying the coupon. I made it very clear they understood what it was for. I also ensured a technicial can come on Saturday 9/24/16 which is the only day I am home. On Saturday 9/24/16 Technician Bob came up and to my surprise, wrote up en estimate of $295 to replace the garbage disposal. The change a regular faucet - another $95. And when I asked how long it takes to replace a garbage disposal ? He says about 20 minutes. According to him he was not told that this was a pre-paid service. So he wrote up an estimate on the spot. Clearly the company and/or their employers are cheats and pathological lairs .

Diana P.
Sep 2016
5.0
Yes, I recommend this pro
$229
The service guy was very nice and qualified. The job got done in a timely matter. My only problem was I paid $ 99.00 for 2 hrs of service and I still ended up pay $ 129.00 , so I wasn't crazy about that part. But my problemschedule are fixed. And I am happy about that.

Jacqueline S.
Aug 2016
5.0
Yes, I recommend this pro
$99
We had a bumpy start when the first repairman came over but our issues were resolved quickly.They fixed my mother's shower head and faucet and got the sink working. My mom was very happy.

George G.
Aug 2016
2.0
$135
$95.00 Dollars added on with discount and i had all the the parts. Got screwed for a half hour of work

Eleanor H.
Jul 2016
4.0
Yes, I recommend this pro
unknown

Lisa P.
Jun 2016
5.0
Yes, I recommend this pro
$179
ARS was on time and professional..He did his job as best as possible..He showed what needed to be done and completed his task quickly..well done

Victoria S.
May 2016
5.0
Yes, I recommend this pro
unknown

April H.
Apr 2016
2.0
$200
unknown

James W.
Apr 2016
5.0
Yes, I recommend this pro
$1,600
Great job. Guys cleaned up. Discussed with me some good ideas for the future.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

ARS / Rescue Rooter Cleveland is currently rated 3.9 overall out of 5.
ARS / Rescue Rooter Cleveland accepts the following forms of payment: CreditCard
Yes, ARS / Rescue Rooter Cleveland offers free project estimates.
No, ARS / Rescue Rooter Cleveland does not offer eco-friendly accreditations.
No, ARS / Rescue Rooter Cleveland does not offer a senior discount.
Yes, ARS / Rescue Rooter Cleveland offers emergency services.
No, ARS / Rescue Rooter Cleveland does not offer warranties.

Contact Information

4505 Industrial Pkwy, Ste B, Cleveland, OH 44135

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