All Pro Window Cleaning, Inc.

"Let me start by simply stating that the member is a liar. I will take each statement the member made one at a time. 1. We did not leave any work at the members house incomplete. She asked us to take down her shutters which we did, although we are window cleaners NOT contractors we did it as a favor to her and only charged her $20.00. She is only upset because we declined to re hang the shutters after she painted them. Again we are not contractors and are not qualified to do that kind of work. 2. Showing up 3.5 hours late without calling. While it is true we had car trouble that morning it is our policy to call whenever we are going to be late. Dawn set these appointments up and never gave us phone numbers for the other 3 appointments so we could not call. 3. The member says we showed up without a ladder. That is an outright lie. 4. The member says we showed up without cleaning supplies. It is true we asked the home owner for a squirt (one) of dish soap because we ran out. 5. The member says we cancelled a scheduled appointment when the weather didn't even warrant it. Another outright lie. It was the member that suggested we reschedule because of the rain. 6.The member says my staff made comments that they were "too tired" to perform the work. What she really means is she eased dropped on one of my employees private phone conversations and over heard that he was tired. Because he had pulled a double shift the day before. 7. The member says we only cleaned 1/2 of the windows at the the second house and did not clean any of their window sills as scheduled. Another outright lie. All of the windows were cleaned. It is true that the sills were not cleaned as scheduled. It was an oversight that would have been corrected had the home owner not been so rude to me when he called to tell me he was cancelling his check. 8. The member says we charged incorrect costs for the work. Another outright lie. When the home owner called and complained and threatened to cancel his $116.00 check, I told him his window cleaning that day was free. So not only did I not charge incorrect costs, the fact is I didn't charge him anything. 9. The member says we cancelled the other appointments. This is true. As a business owner it is my right to choose who I will and will not work for. 10. The member says she and 3 of her friends purchased coupons from Living Social. That is true, they purchased them from living social, NOT me. If they are seeking a refund they need to seek that from the company that they purchased from. We have been in business for over 7 years and these are by far the worst customers we have ever dealt with."