Motorcars Toyota In Cleveland Hgts

.

It was covered by my warranty. It took around a hour, maybe a hour and a half to complete the work. They explained everything after I got my car back.

unknown

.

.

unknown

unknown

unknown

unknown

unknown

unknown

.

.

.

I go there because I don't know anything about cars and I don't trust mechanics who aren't certified to work on a particular car.

.

Everything went very well; my contact Sherman Thomas made sure that I knew what to expect at all times.  The repairs took several days.  Motorcars helped with loaner car arrangements, and returned the car to me spotlessly clean inside and out.  The repairs all seem to be just as good as if the car were new.

I only have to go once or twice a year. They are very professional. They run a really good shop. They have good mechanics. They have good service, they take you home if you need to be dropped off somewhere. They call you if there's a change in the estimate. They are open till 3 in the morning.

It was free. The service was good.

It's hit or miss at this service department. They are always prompt, and the car is always ready at around the promised time. However, everything else is erratic, which is why my visits are erratic - if they performed better, and consistently, they would have more regular customers (and not just me).

A previous visit was awful and I didn't return for a long, long time. The problem involved something that occurred under warranty and when not fixed properly they couldn't find any documentation of the prior visit (by now that warrantly had expired). After a call to Toyota Corporate and another dealer the file was located and the item fixed.

A big advantage is that the service department has late evening hours, so a couple of months ago I went in with a problem. I was told that it would have been a warranty item but the extended warranty had it had just (just!) expired. I explained that the problem had started under warranty, so at my insistence they advocated with Toyota and it was repaired for free.

When I picked up the car it was running roughly and I returned immediately - I didn't even leave their parking lot. They may have bumped something during the service but I was told it most likely would resolve; I could wait for them to look at it (it was already midnight), drive it for a day or two and see if it got better, or wait until my next service which was almost due. The issue was annoying but not vital, so I waited until I brought it in for the service. Now there was a charge to diagnose, and then to fix, the issue. Again there was no documentation that this was a prior issue. After a few discussions with a relatively new service advisor, and then speaking with the manager, and looking at my recent visit, they agreed to take care of it.

It was finally resolved and fixed, but there should not be so many issues with documenting things, especially with everything being computerized. Visits here should be quick and easy, but usually are the opposite.

Labor $103
Parts $130
Taxes and Shop Supplies $36
I like using the dealer for my maintenance. I assume I could get some of the work done somewhere else for less money but I have come to trust Motorcars Toyota because they really know the car, and keep track of what's been done in the past.

Excellent no hassle internet car buying experience.
Note: the price of the car is not listed above but a new car was purchased

They have been very helpful with this problem. Time will tell whether this was a complete fix, or whether we have another problem. They communicated well with us, and even re-checked it later on for us. Their service includes a free shuttle within 5 miles, and a free car wash. Everyone we dealt with was professional and courteous.

This was an absolute, total disaster. It was (a series of) the most frustrating, unprofessional experiences I have had in many years of owning cars. If you think I write a strongly negative review without hesitation, please read my review of Motorcars Honda - my experience was wonderful. These are two branches of the same company, but if the experiences were so totally different, this can only be due to the people and management involved. I didn't write this review immediately - I thought about it for a couple of days, and decided others should know how this company works.

This is the ending of my previous Motorcars Honda review:

Motorcars Honda provided excellent service. From the first phone call (to make the appointment) until I drove away a happy customer, every aspect of this was outstanding. They are not the cheapest, but are knowledgeable and professional, and I will definitely use them again.

And now, these are the details of my Toyota experience:

I made many attempts over a two-day period trying to book my car for a service - at no time was I successful in reaching a live person in the service department. The phone would ring, and ring, because they were busy. I finally decided to follow the instructions about leaving a voicemail. I never received a response to my message - not the day I left it, or the next day, or the next day. I booked my car with a different company. As I was talking about this with friends they suggested, I call the manager, so the next day, I actually left a voicemail for him. He called me back promptly the following day, apologized for the issue, said that was not the normal experience, and asked me to give the company another chance.

I arrived at Motorcars Toyota the next day; the lady who greeted me was friendly and professional. I then went inside to check in with the service advisor. I advised him that the maintenance required light was on, and because I had purchased the (used) car fairly recently, and it was very low mileage, I was not sure what service would be appropriate. By this stage he had my make, model, year, and mileage (3 years old, 18,500 miles). He handed me a printed sheet. The first category was and quot;Minimum Basic Servicesand quot; and that totaled $134.95 for a 15,000 mile interval service. There was another subsection and he highlighted something for an additional $49.95 that I and quot;neededand quot; to do. The next section was and quot;Preferred Recommendationsand quot;. The advisor, whose name I won't mention, highlighted another 5 items that I and quot;really should do nowand quot;, and these totaled another $326. So, in addition to the $134.95, he tried to UP-SELL an ADDITIONAL $376 of services and wanted me to accept them on the spot. He said they were overdue.

How could he KNOW I needed the wheel balance, wheel alignment, and front and rear caliper service, or that my air cabin filter needed to be replaced, if nobody had touched my car yet??

I also asked why the services he said were necessary were relevant for a low mileage car (3 years old but only 18,000 miles), and how he KNEW they were needed. I said I was a) surprised that the would have been sold by a reputable dealer without being brought up to date at that time and b) surprised to be told that I and quot;shouldand quot; do all those extra things and would and quot;needand quot; front and rear caliper (brake) service after only 18,000 miles (and before a technician had even looked at my car, but I didn't mention that). And things only deteriorated from there, as he became very defensive and condescending and explained to me, yet again, how routine services worked, e.g., dealers aren't obligated to know when services are due, it's the owner's responsibility to bring in the car, and the extra things he mentioned were overdue and I really should have them done.

I then said that I was not impressed with his attitude, or trying to sell me things that I really thought were probably unnecessary, and I authorized only the minimum service. He acted very put out that I didn't agree to any additional items. I also requested that someone assist me with syncing my phone because despite many attempts I had been unsuccessful in doing that myself. He made a note to get someone to help me after they had completed the service.

After an appropriate amount of time he told me my car was ready. He said they discovered I needed new rear tires (the front ones still had a little tread left) and asked if I wanted to buy them at this time. Wow, I'm glad I hadn't authorized the balance and alignment he had been pushing me to do earlier!

I stated that I was not happy with how I had been treated, and I had no intention of having Motorcars Toyota do any more work on my car (he felt that I was being rude by expressing my displeasure - honestly, at this stage I really didn't care any more). He didn't follow through on getting someone to help with the phone, and I chose not to remind him. He didn't take the initiative to let his supervisor know there was an unhappy customer; he was content to let me pay for my (minimum) service and walk out the door.