Motorcars Toyota In Cleveland Hgts

It was covered by my warranty. It took around a hour, maybe a hour and a half to complete the work. They explained everything after I got my car back.

The repair was done at no charge, installed properly, in about an hour while I waited. As usual, phone calls to service to schedule were a nightmare of messages and unreturned calls. Also, they for some reason inflated my tires to exactly 40 psi, which is too high. On a hunch I checked my wife's brand new Civic loaner from Motorcars (she is waiting for airbag recall parts for her Honda) and its tires were also 40 psi. Two months later, she now has a different, brand new loaner from them, again tires at 40 psi. These were all checked with a $150 Snap-on Tools pressure gauge. Overinflated tires is not the worst thing ever, but I wonder what is going on there. I spoke to a service person about it, she was very pleasant to talk to, but I don't imagine she told anybody about this peculiar habit of theirs.

I took my car there a lot for over four years. They are not professional, they get snotty with the customers, they tell you off, they are not punctual, they take a long time and are real lousy. My interaction with them has not been good. I do not recommend them to anybody. I will not use them again. In the future they could try being more professional and try being nicer to their customers. The work was okay. Their cost is about the same as anybody, as far as I can tell.

I go there because I don't know anything about cars and I don't trust mechanics who aren't certified to work on a particular car.

Everything went very well; my contact Sherman Thomas made sure that I knew what to expect at all times. The repairs took several days. Motorcars helped with loaner car arrangements, and returned the car to me spotlessly clean inside and out. The repairs all seem to be just as good as if the car were new.

I only have to go once or twice a year. They are very professional. They run a really good shop. They have good mechanics. They have good service, they take you home if you need to be dropped off somewhere. They call you if there's a change in the estimate. They are open till 3 in the morning.

It's hit or miss at this service department. They are always prompt, and the car is always ready at around the promised time. However, everything else is erratic, which is why my visits are erratic - if they performed better, and consistently, they would have more regular customers (and not just me). A previous visit was awful and I didn't return for a long, long time. The problem involved something that occurred under warranty and when not fixed properly they couldn't find any documentation of the prior visit (by now that warrantly had expired). After a call to Toyota Corporate and another dealer the file was located and the item fixed. A big advantage is that the service department has late evening hours, so a couple of months ago I went in with a problem. I was told that it would have been a warranty item but the extended warranty had it had just (just!) expired. I explained that the problem had started under warranty, so at my insistence they advocated with Toyota and it was repaired for free. When I picked up the car it was running roughly and I returned immediately - I didn't even leave their parking lot. They may have bumped something during the service but I was told it most likely would resolve; I could wait for them to look at it (it was already midnight), drive it for a day or two and see if it got better, or wait until my next service which was almost due. The issue was annoying but not vital, so I waited until I brought it in for the service. Now there was a charge to diagnose, and then to fix, the issue. Again there was no documentation that this was a prior issue. After a few discussions with a relatively new service advisor, and then speaking with the manager, and looking at my recent visit, they agreed to take care of it. It was finally resolved and fixed, but there should not be so many issues with documenting things, especially with everything being computerized. Visits here should be quick and easy, but usually are the opposite.

Labor $103 Parts $130 Taxes and Shop Supplies $36 I like using the dealer for my maintenance. I assume I could get some of the work done somewhere else for less money but I have come to trust Motorcars Toyota because they really know the car, and keep track of what's been done in the past.

Excellent no hassle internet car buying experience. Note: the price of the car is not listed above but a new car was purchased

They have been very helpful with this problem. Time will tell whether this was a complete fix, or whether we have another problem. They communicated well with us, and even re-checked it later on for us. Their service includes a free shuttle within 5 miles, and a free car wash. Everyone we dealt with was professional and courteous.

This was an absolute, total disaster. It was (a series of) the most frustrating, unprofessional experiences I have had in many years of owning cars. If you think I write a strongly negative review without hesitation, please read my review of Motorcars Honda - my experience was wonderful. These are two branches of the same company, but if the experiences were so totally different, this can only be due to the people and management involved. I didn't write this review immediately - I thought about it for a couple of days, and decided others should know how this company works. This is the ending of my previous Motorcars Honda review: Motorcars Honda provided excellent service. From the first phone call (to make the appointment) until I drove away a happy customer, every aspect of this was outstanding. They are not the cheapest, but are knowledgeable and professional, and I will definitely use them again. And now, these are the details of my Toyota experience: I made many attempts over a two-day period trying to book my car for a service - at no time was I successful in reaching a live person in the service department. The phone would ring, and ring, because they were busy. I finally decided to follow the instructions about leaving a voicemail. I never received a response to my message - not the day I left it, or the next day, or the next day. I booked my car with a different company. As I was talking about this with friends they suggested, I call the manager, so the next day, I actually left a voicemail for him. He called me back promptly the following day, apologized for the issue, said that was not the normal experience, and asked me to give the company another chance. I arrived at Motorcars Toyota the next day; the lady who greeted me was friendly and professional. I then went inside to check in with the service advisor. I advised him that the maintenance required light was on, and because I had purchased the (used) car fairly recently, and it was very low mileage, I was not sure what service would be appropriate. By this stage he had my make, model, year, and mileage (3 years old, 18,500 miles). He handed me a printed sheet. The first category was and quot;Minimum Basic Servicesand quot; and that totaled $134.95 for a 15,000 mile interval service. There was another subsection and he highlighted something for an additional $49.95 that I and quot;neededand quot; to do. The next section was and quot;Preferred Recommendationsand quot;. The advisor, whose name I won't mention, highlighted another 5 items that I and quot;really should do nowand quot;, and these totaled another $326. So, in addition to the $134.95, he tried to UP-SELL an ADDITIONAL $376 of services and wanted me to accept them on the spot. He said they were overdue. How could he KNOW I needed the wheel balance, wheel alignment, and front and rear caliper service, or that my air cabin filter needed to be replaced, if nobody had touched my car yet?? I also asked why the services he said were necessary were relevant for a low mileage car (3 years old but only 18,000 miles), and how he KNEW they were needed. I said I was a) surprised that the would have been sold by a reputable dealer without being brought up to date at that time and b) surprised to be told that I and quot;shouldand quot; do all those extra things and would and quot;needand quot; front and rear caliper (brake) service after only 18,000 miles (and before a technician had even looked at my car, but I didn't mention that). And things only deteriorated from there, as he became very defensive and condescending and explained to me, yet again, how routine services worked, e.g., dealers aren't obligated to know when services are due, it's the owner's responsibility to bring in the car, and the extra things he mentioned were overdue and I really should have them done. I then said that I was not impressed with his attitude, or trying to sell me things that I really thought were probably unnecessary, and I authorized only the minimum service. He acted very put out that I didn't agree to any additional items. I also requested that someone assist me with syncing my phone because despite many attempts I had been unsuccessful in doing that myself. He made a note to get someone to help me after they had completed the service. After an appropriate amount of time he told me my car was ready. He said they discovered I needed new rear tires (the front ones still had a little tread left) and asked if I wanted to buy them at this time. Wow, I'm glad I hadn't authorized the balance and alignment he had been pushing me to do earlier! I stated that I was not happy with how I had been treated, and I had no intention of having Motorcars Toyota do any more work on my car (he felt that I was being rude by expressing my displeasure - honestly, at this stage I really didn't care any more). He didn't follow through on getting someone to help with the phone, and I chose not to remind him. He didn't take the initiative to let his supervisor know there was an unhappy customer; he was content to let me pay for my (minimum) service and walk out the door.

They were efficient. The amount I paid was worthwhile for the job done. They were courteous when I called. They were busy but were able to fit me in. They were done with the job on time. The customer service was great. Their price was reasonable. They did a good job in a good time frame. They don't try and over sell me anything. I would use their services again in the future.

I had been previously told elsewhere that a new oxygen sensor was needed. I did not mention this at Motorcars. M. Glotz found service code and reprogrammed ECM. At check-in I was advised of $39.95 diagnostic fee. That fee was waived since there was no actual work to be done, so there was NO charge. It had been about eight months since I last visited Motorcars. They now hand you a computerized printout of service and any other services they perform (30+ inspection tasks performed for free) and any recommended services. And even though no work was done, I still got voucher for the wonderful Rainforest car wash down the street. I sometimes go elsewhere for oil changes, but I always go to Motorcars for maintenance and repairs, which are rarely needed, on my 2004 Toyota Corolla.

It was good. The person I worked with was able to get a warranty repair done even though it was just out of warranty, which was a pleasant surprise.

Was told by another dealership that my frontend boots needed replacing. Took my car to Motorcars Toyota for the repairs. (Motorcars was on Angie's List and offering a 10% discount on services.) Mike at Motorcars inspected my car and found that the boots did not need replacing. My total charges were ZERO. This was a job that could have easily cost me $1,000.00

I do not yet know how the body repairs will turn out, as I have not yet sent my 2007 Prius in for the scheduled appointment on Monday, March 22. But I have confidence that it will be a job well done based on my conversation with Matt Giles on March 17.

While service was performed in a timely and seemingly quality fashion, as usual, some time after I left the dealership, I noticed a vertical dent just above the driver's side rear wheel well, with an actual chip of the paint on the wheel well, which someone had attempted to disguise by very poorly "paint-patching" the chip with a badly done paint touch-up with matching Toyota paint. When I called the dealership manager, Matt, about it, he said he would investigate the issue and get back to me. Not surprisingly, I never heard from him again. Due to this and other less-than-satisfactory issues in the past, I will not return to Motorcars Toyota for sales or service again. For the exorbitant prices they charge for routine service, they are simply not worth it. The dent appears to have occurred when a technician or porter backed another vehicle slightly into mine. I have had my car examined for estimated cost of repair of this dent. Estimates run from $250 - $350 to repair the dent. Since then, the dealership manager has contacted me after he saw my Anglie's List report, and resolved the issue. I was very pleased with the resolution offered, and have resumed my association with this Toyota dealership now that they have regained my trust. Thank you once again, Angie's List!

Miserably! We did get hopefully a quality car though!

I like them very much and they are honest. It is closer to my place.

They are so organized, it is always as pleasant as car service can get. The place is spotless with a nice waiting area where I waited a short time for the shuttle driver to take me to work. He picked me up as scheduled so the car could be worked on while I went to work nearby. The report on the car afterward told me how much wear was left in the front and rear brakes. Wow. That was information I really was interested in as this car has been totally problem free. I usually go to a drive through for oil change, but decided to visit the dealer for a major mile check and was glad I did.

In general, we like Motorcars. It's a pretty professional staff that seems to know what they're doing, and they have a nice waiting room with a TV, papers, and computers. The only downside is they do seem a bit expensive, and often "add on" extras that I don't know are necessary. But, all in all, they have a good set-up.

They have convenient hours. Their pricing is about market price to other Toyota dealers. They always have my car done when they say they are going to have it done.

They have good customer service. When you pull up there is someone there to open the door for you. They have a nice lounge with a TV and cookies. They are nice people and I have been going there for so long that they know me. They are a female friendly place. They send you a survey and want to know how your experience went. Another good thing about this company is that they have extended hours so you don’t have to take time off work to get your car in.

Their work is always good. I don't have any complaints.

The "no haggle price" for a Camry Hybrid was MSRP, and I was told it is difficult it is to get a car with the features I wanted, and that they could not be sure when the car we were looking for would be available. I was also told that I should probably just sell my trade-in on my own. We test drove a Camry XLE V6 (initially told there was no Hybrid on the lot). After the test drive, we were told there actually was a Hybrid on the lot (albeit $2000 more than we were initially quoted), but after walking around with the sales agent for 15 minutes, it could not be located. We left feeling we had wasted a lot of time, and were told we would be called soon about cars coming in that might be close to our specifications. I left a message the same day about a change in color preference, and did not hear anything back for a over a week. There are other options in Cleveland. Shop around. Many dealers have internet sales departments which can save you time and get you a better deal.