Details by Linda
About us
Family owned. Not a franchise. I have had my business for 28 years and am proud to offer a new, "professional" approach to cleaning. We get to know our customers on a one to one basis and individualize each cleaning to that customer's specific need. We are with our customers for years and look forward to helping you simplify your busy life! Visit my web at "detailsbylindacleaning.com" for more information as well as customer comments for your peace of mind.
Business highlights
42 years of experience
Services we offer
Floor Cleaning, Polishing, Waxing. Housecleaning.
Amenities
Free Estimates
Yes
Reviews
4.515 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 20% | ||
| 0% | ||
| 0% | ||
| 7% |
Showing 1-15 of 15 reviews
Jeffery J.
Nov 2016
I used her for about 4 years and I used her every other week. She might even be with Angie's List because I got her through an on line service. Pricing...it's hard to say because I didn't really compare pricing. I didn't have a problem with the pricing so give it an A.
Jeffery J.
Nov 2016
I used her for about 4 years and I used her every other week.
Bobby J.
Jul 2015
unknown
Joyce M.
Jan 2014
Cleaning every other week. Dusting, sweep, mop, clean kitchen cabinets, bathrooms, tables, counters, etc. First cleaner started well, then kind of fizzled. When we talked with Linda, the owner, she immediately addressed the situation, and provided us with a different person. New person is fantastic, could not be happier. Great value for the price.
Steve M.
Jul 2013
Our first cleaner started out great, but over time started missing things and not doing all she should. When we let Linda know she remedied the situation immediately by giving us a new cleaner, and providing some complimentary service time to get things back where they should be. Our new cleaner is doing a fantastic job, and we couldn't be happier. Linda is great with not trying to oversell you on time or services you don't need. An honest, fair businesswoman.
Laura N.
Nov 2012
At first I thought the lady that was sent out was doing a pretty good job. After a few months I saw that the Lady was not getting down on her hands and knees to mop the floors anymore, which is something I had requested before I ever had them out. I was never happy with the cleaning in the bathroom. I called and spoke to Linda, but the lady never got it right. That's when I decided to end the services. The next time I cleaned I saw she had broken the hand off of one of my Seraphim Angel Figurines (worth about $50) and hadn't said a word. My angels are on a built in cabinet on the top shelf and a tall person would have to use a stool, so I know it had to be her. She also thru the piece out, so I couldn't try glue it back on. Needless to say I was very upset.
Response from Details by Linda
"Dear Member, I am so sorry you were not happy with our services. As you can see from other reviews, I take our customers happiness very seriously and only wish you had let me know that you were not happy (even after we made note of your concerns and tried again) as well as the breaking of the angel I would have been more than happy to confront the girl and see if she knew about it. The women that work for me have been with me a long time, and I have not had any customer calls that things are broken and not addressed. I have always taken pride that we are not like other cleaning companies who are known for this occurring. Honesty is always the best policy. That is why I am bonded and insured. If we know for sure that my worker did indeed break it, I would have been more than happy to replace it. My normal procedure in the 28 years I have had my business when a customer and worker is not a good match, is to send someone else out and give the customer a discount for their inconvenience. I am sorry I did not know any of this so that I could have handled the situation in my usual manner. We appreciated your business and only wish the best for you in the future."
Sally W.
Aug 2012
This is an excellent company and I would highly recommend their services if you are looking for housekeeping. Linda called me immediately after receiving my request and was anxious to ensure that she fully understood what I was looking for. She assured me that the same person would come each time so that I would be comfortable with the person and so that they could get to know what I was looking for. Everything is very professional and the quality is very high. Linda called after the first visit to be sure I was happy. My husband and I both work long hours and it's nice to have a reliable schedule and to not have to think about when or if the housekeeper is going to come. It's like clockwork and she does a beautiful job. We highly recommend the company.
Kelly M.
Aug 2012
Not only did she do a great job cleaning but she was enthusiastic, kind, and I felt like I could really trust her. My estimate was a little bit over what it will normally take to clean my condo. It will be 2 hours/ $44.00. I think this is extremely reasonable and am looking forward to continue to use Details by Linda.
Response from Details by Linda
"Member, we appreciate you so much. Rachel called and left a message with me when she finished and said "Okay, Friday is definitely my favorite day. Loved cleaning her home and loved the member. Think I made a new friend." Thank you for this opportunity and we look forward to a long relationship!"
Denise R.
Aug 2012
Details by Linda uses subcontractors. She arrived early. Got right to work. Followed my requests. Was pleasant. Gave recommendations as to what style of cleaning or products worked well. Went outside for a break for few minutes (I am guessing it was to smoke). Dusting could have been better (baseboards and nooks and crannies still had dust). After the first session, Linda called to say that the contractor could not come back because she thought that I did not like her work and that she also had child care challenges. I told Linda that this was not true . Later, Linda informed me that contractor was willing to come back. After the 2nd cleaning, Linda called again to say that again there were childcare challenges and that she could not come back. Linda offered someone else to come, but it was not on a day that fit with my schedule. I have not had any further cleanings through Details by Linda, but would be willing to try her again if they could better match my schedule.
Response from Details by Linda
"Dear Member, I must be confused! I thought with our last conversation we had secured a day and time that did work, You agreed to it and then you had called to say you had summer projects and would call us in the fall. I am sorry for any misunderstanding on my part. The gal referred to in your comment did have to terminate her work with me due to childcare issues,. Her customers were very dissappointed because they absolutely loved her work and ability to make amazing headway in large homes such as yours. It is sometimes difficult to get every customer the exact time and day they request. Fortunately, our customers stay with us for years and have their assigned day and time. Sometimes I can only offer a day close to the requested day, and then move to that day as soon as possible. We continue to grow and fall is a busy time with our teachers starting back up to work. I also would be more than happy to do my best again to get a day that would work with your schedule and go forward from there. We appreciate you Member!"
Amanda W.
Jul 2012
My first cleaning was today, and so far, everything has been great. Casey arrived 15 minutes early. We did a quick walk through of the house, and I discussed my expectations with her. Casey started cleaning while I went back to work in my family room. I answered a few questions for Casey while she was here about where items were located and/or my expectations, and she executed flawlessly. Casey also took direction well about anything that needed to be done on the spot or needed to be done differently! Casey is top notch!!
Every room looks and smells great, which is what I expect when I arrive home. Our bathroom looks great, which is one of the biggest problem areas in our home, and the measure by which I judge my cleaning services. Our last cleaning service did not pay enough attention to small details, and especially neglected our bathroom, but so far, Details by Linda and Casey are doing an excellent job in all areas.
Linda called this afternoon to check on how the cleaning went, and her interest in my experience shows that she cares about her customers.
I'm looking forward to a long relationship with Linda and Casey!!
Every room looks and smells great, which is what I expect when I arrive home. Our bathroom looks great, which is one of the biggest problem areas in our home, and the measure by which I judge my cleaning services. Our last cleaning service did not pay enough attention to small details, and especially neglected our bathroom, but so far, Details by Linda and Casey are doing an excellent job in all areas.
Linda called this afternoon to check on how the cleaning went, and her interest in my experience shows that she cares about her customers.
I'm looking forward to a long relationship with Linda and Casey!!
Response from Details by Linda
"Dear Member, Cassy and I are so pleased you were happy with the first cleaning. Thank you for taking time to write your thoughts to Angie's List. Our goal is to always provide services to each family on an individual basis. No family has the exact same needs and we appreciate your communicating with us. We look forward to a long and happy relationshp with you and your family. Thanks so much!"
Joel D.
Jul 2012
Linda uses contractors to clean the houses of her customers. The lady that cleaned our house used a vacuum on the laminate floor in our home and scratched in irreparably. There were multiple scratch patterns throughout the floor that matched the vacuum rollers perfectly. Linda acknowledged the error, specifically that her contractor should not be using a vacuum on a laminate floor, and stated that she would make it right. She then turned it over to her insurance company. The insurance company denied the claim because our floor was not brand new and had some existing scratches, despite the fact that the new marks were larger and more prominent then any other floor damage. Linda refused to communicate with us any further once her insurance denied the claim and she found out what her out of pocket cost would be to repair or replace the floor.
It speaks volumes that Linda hides behind her insurance company and woman she contracted with to clean our home. Linda refused to come look at it. The representative from the company that installed the flooring (Central Carpet in Beavercreek) had no problem seeing the damage.
It speaks volumes that Linda hides behind her insurance company and woman she contracted with to clean our home. Linda refused to come look at it. The representative from the company that installed the flooring (Central Carpet in Beavercreek) had no problem seeing the damage.
Response from Details by Linda
"My insurance company could not FIND any spots on the area you specified. Nor could the woman who cleaned your home whom you were very very pleased with for months. I cannot pay for something that is visiblly not there. I wish you well."
Bernie B.
Apr 2012
I called the cleaning service and was given a rather lengthy and detail introduction to the service and what was included. My first cleaning was scheduled within a week. I received a follow up call after my first cleaning to find out how things went. I was encouraged to provide specific feedback to my cleaner to ensure the work was done to my satsifaction.
Response from Details by Linda
"We are known for being on time, or even a little early in the 28 years of our business, however, the person cleaning your home was looking for a street per Map Quest that was not there. Please accept our apology. I was glad, however, that she was able to point out the spot on your tub that will not come up and that even after you tried yourself the spot would not come up. We appreciate you and it is a privilege to be of service to you!"
John S.
Jan 2012
I am satisfied with my experience with Details by Linda. They do very good work. I am a clean person but very busy. They help me keep up with my home. The price is a little more than I wanted to spend but they do a good job. I am generally not home when they come to clean. I have never had any issues with that. They call me when they are finished cleaning. I will continue to use them biweekly.
Kevin G.
Dec 2011
Linda called right away after my initial contact and was very thorough in explaining the service and price. She sent Donna to our house and she comes every 2 weeks. We had moved into our home a few months earlier and it needed a thorough cleaning--baseboards, fans, fixtures, grout, floors, cabinets. I made a list for Donna and she just ran with it. She cleans the basics and then goes to work on some tougher projects. Even with four dogs in the house Donna can get everything done. I can really tell a difference. Donna is very personable and she goes to work right away and is very professional. Thanks!!! I have a clean house!
Harold B.
Aug 2011
I have been using their services for about five years now. They do an excellent job. I had a problem with them at first and had to go through three of their cleaning ladies. The first lady came in one time and cleaned the house and then she quit the company. The second one lasted about two months and she too quit. I called Linda and told her that we will try one more, and the third lady has been doing our house ever since. She has been doing a very good job.
Licensing
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FAQ
Details by Linda is currently rated 4.5 overall out of 5.
Yes, Details by Linda offers free project estimates.
No, Details by Linda does not offer eco-friendly accreditations.
No, Details by Linda does not offer a senior discount.
No, Details by Linda does not offer emergency services.
No, Details by Linda does not offer warranties.