Weed Man - Cincinnati

They fertilized my yard without putting down weed control causing hundreds of weeds to come up everywhere. My yard looks worse than It ever has. They charged my credit card an amount that was not agreed upon. I called a total of 6 times trying to get them to understand I just wanted weed control only. I have worked diligently for 3 years on my yard and at the end of 2019 had it looking pretty good with little to no weeds. It is gonna cost me thousands of dollars to start over again and fix the damage they have done. Please there are a lot of good companies out there, Weed Man in Cincinnati is not one of them.

I would not recommend Weed Man Lawn Care for yard treatment services. My last application performed in October 2018 was for fall/winterized fertilization for my entire lawn at $73 dollars per application. They only fertilized the front and very little on the side yard (photos uploaded for reference). This is not the first time this has happen. I am very disappointed this year with their service and will not renew for 2019.

I actually have been using Weedman since May. My yard was in pretty good shape when they started. It looks terrible now. I have spent $186.00 total. They promise that they will call you the night before. What they is they call late in the day and give you a 24 -48!hour window. Then if you call back and say I need to be called before they come out so you can show them areas they missed, they call 10 minutes before. So often I could not be home to show them. Call up to complain. And it will be your fault. They make wild claims that you cancelled appointments. They will not listen. A total waste of money@

Weed control in my yard has been getting progressively worse over the last three years even though I have paid for scheduled treatment and have expressed my concerns. Very dissatisfied. Also, technician left my backyard gate open last year but luckily my dog did not see the gate open so she did not get out. Called them last year to ensure technician closes the back yard gate. This July 2018 it happened again but my dog got out and could not find her. Had to drive around to find her. Called and asked for the manager to call me and has never called me back. I called 1 1/2 weeks later and asked for the owner to call me and has never called me. It’s been over a month and neither one will call me back to resolve this problem. Poor service; would not recommend using this company. I’ve had this company for about 8 years. Looking into another company.

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I have a contract with them. I pay it at the beginning. It's for whatever services they do. The most important thing to me, is that they do what they say. They fertilize, the grass grows and they kill the weeds. I usually don't even see them. They knock on the door and then they leave a tag that says what they've done for the day.

So far so good.

So far two applications (services) they seem thorough, knowledgeable, and professional.

He's great!

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I did not authorize this service, yet they performed it. I talked to customer service 45 days early to cancel all services, yet they did not.

Lawn is brown and dead. All new grass planted last year is a complete loss. The manager Robin came out to review and took no ownership for their failure. I would not recommend this company. Their follow up and responsiveness from management is horrible to non existent. Servicing their customer is not a priority, especially when.a.complaint has been created.

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After the second treatment, weed control and fertilizer, my lawn died.  It was brown when all my neighbors were still green.  My wife was upset.  I called the company and they came out to inspect.  They said yes lawn was very dry and lawn had some dead spots, but what they thought the problem was was grub control.  Are you kidding me.  Prior to these two treatments, my lawn was healthy and green.  I don't get it.  They did another treatment today and left a note saying to call them about weeds.  Some sort of weed was growing and choking my grass.  Are you kidding me.  What was the purpose of weed control in May.  They told me they would kill all weeds and put nutrients in my grass to make it shine.  They told me they used a special formula that was made for lawns in the southern ohio area.  Well after three treatments my lawn looks like prairie dust.  I do not recommend this company.  They sold me a bill of goods; but have not delivered.  I will not renew my contract with Weedman.

Weedman contacted me about lawn fertilization service.  I decided to give them a try.  The price was a little higher than what I had been paying, but they seemed to promise all the right things.  They do call ahead of time to let you know they are coming out, which is a nice touch.  I never actually seen them put the product on my lawn, but I would see a little fertilizer on my driveway periodically, so it seemed like they did put product down.  This can be a problem with some lawn service companies.  The salesman promised that my lawn would look better and that I wouldn't have to fix our dog spots because the grass would regenerate there.  He actually told me not to reseed those areas so he could prove that the product worked.  I didn't believe it, but I decided to play his game.  It never did work, but that was no surprise.  
They came out and applied several treatments as we agreed.  At the end of the year, the lawn didn't look any better, and so I called them and fired them (approximately November 2014).  They came out and put on another treatment this Spring, which really surprised me because I fired them.  I called yesterday (April 13, 2015) and spoke to a girl named Amber.  The conversation started out nice, but she wouldn't let me talk.  She kept trying to talk over me and would not listen.  Very rude.  I told her that I fired them in November, but magically there was no record of that.  I also explained to her that I had several problems last year where various messages didn't get entered into my account notes, so that didn't surprise me that they didn't have a record.  I always had a problem with Weedman in terms of poor record keeping and note taking.  I finally had enough of her and asked to speak to the owner, Robin.  I expect he will call at some point in the next day or two.  Hopefully the owner will do a better job at taking notes than his people.  
I would not recommend this contractor for the following reasons:  Product didn't work on my lawn (I don't count the dumb promise by the sales guy), the poor attention to detail (lack of notes in the account), the run around I have gotten when I fired them, and the rude lady I spoke to yesterday.  All she had to say was "Yes sir, I understand.  Let's get this fixed."  Instead, she wanted to argue with a customer, and that really shows poorly for their professionalism.  Robin should have a talk with her.


 **** UPDATE (4/15/2015) ****

  I still stand by my review because it is 100% accurate.  However, the owner did call me and we had a nice discussion.  He understood that my problem was with the employee and not his product in general, even though it didn't work for me.  I told him that I would be willing to split the Spring application bill with him even though I fired them last Fall.  I will get some benefit out of fertilizer, so I think it is fair to split the bill.  He's a reasonable guy, so he agreed.  He agreed to send me a new invoice that shows a 50% credit that I will remit back to him.  Finally, I urged him to train his people to be more professional since his sales person and customer service person were in need of such training.  Still waiting on that written apology from Amber, but I doubt I will see that due to the lack of professionalism.

The staff is great. They call the day before and when I come the job is done. My lawn always stays nice. would recommend them to a family member or friend.

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I ordered the following services:
-Early Spring Fertilizer/Crabgrass Pre-Em
-Spring Broadleaf/Crabgrass Pre-Em
-Late Spring/Early Summer Fertilizer
-Summer Fertilization
-Fall Broadleaf Weed Control
-Fall Fertilization
Despite the rather deluxe package above, I had several issues with Weed Man. Entire sections of my yard were missed for weed control. I had survey stakes clearly marking the borders of the yard, but it appeared that the far back rarely got treated. So many weeds were growing in that section of the yard that it killed off the existing grass and I will have to reseed it. Other areas of the yard had crabgrass and nutsedge growing throughout the year. I also ran into issues with burnout where it appears that too much fertilizer was applied. While Weed Man was quick to respond to these issues, they weren't always adequately treated and quality inspections regularly missed them.
When I hired a weed control/fertilization company, I did so with the sole purpose of not having to deal with these sorts of issues. I didn't want to have to think about what needed to be done in my yard.
To make matters worse, I kept getting upsell calls for grub control and aeration from Weed Man throughout the year. I felt like I joined a calling list that I couldn't get off of. Now that it is time to cancel and go back to doing it myself, I find out that you can only cancel by calling them... *facepalm*

This is my second year of using them. Last year I paid for a full year of treatments as well as then also purchased the fall aeration and over-seeding. The cost is within 15% of other estimates and services I have used in the past. I believe that the company is very sales-focused. They are good about calling, calling, and more calling in order to try to up-sell. What is lacking is very unfortunate. First, they don't really schedule or let you know in advance when the treatments will be. I think this is very inconvenient since you are not supposed to cut or have pets on the lawn after. Sometimes this becomes very inconvenient.

The second issue is much, much more serious. Last week the technician came to do the treatment and I noted that he only was here a very short time and did the front lawn. I know this because I had someone else working in the backyard. When I phoned the company, I gave the opportunity for them to admit this, and was told that the technician would phone me upon return to the office. A week later, I am still waiting. When I phoned the office today, I was again assured that the technician would phone me and that he did in fact treat the backyard. I know this to be untrue. So, we see things much differently.

For this reason, I can't sign up or recommend this company going forward. Integrity is very important to me and I need to trust the providers that I pay for to deliver services for my home.

They called me back to provide an estimate, and it was somewhat like talking to a car salesman.  However, the price was competitive with other estimates I had received, and I know people who use their services, so I went ahead and signed up for treatments.  They had someone out for the first treatment within a couple days, and I've already noticed the weeds are starting to die.  So I am initially happy with the service and recognize that I will need to give the process some time to see improvement, given the amount of weeks in the lawn.  The guy who provided the treatment spoke with me before he left and gave me a readout of what was done and what to expect, which I appreciated.

It took them a couple of weeks before they finally came out to service the lawn.
I was told back in April that they would show up in a couple of weeks to service the 2nd pre emergent of my lawn and as of today they still haven't shown up.  I called them today to ask when they were showing up to service my lawn and they are telling me sometime next week.  I told them that this wasn't what I was told and that I was starting to see weeds coming up.   I told them that their service is horrible and to cancel service immediately.
I wouldn't recommend these people to anyone.  This isn't what was told to me when I inquired about their service program.

First, I rarely complain about small businesses since I am also a small business owner.  However, I have not been pleased at all with the lack of professionalism and lack of customer concern by Weed Man.  
Before using Weed Man last year I explained that I wanted to try them out for 1 year only and that I would be looking to use a different company this year (2014).  The service they provided last year was acceptable (no complaints).  Being away from our home much of Jan. - Mar. of this year, I contacted with another lawn fertilization company who was also going to seed my yard before applying pre-emergent (I have large bare spots in my backyard which needed urgent attention.).  
To my chagrin, Lawn Man showed up unannounced and treated my yard in March with pre-emergent and left me their bill for $84.  I was upset by this and immediately called the company telling them that I had not authorized this and I did not feel I owed them for a service that was not only not authorized, but was actually a detriment to my plans for my yard.
They proceeded to lecture me that they send out notices and that I had not contacted them to tell them not to treat my yard. I told them that I had only agreed to 1 year of service last year (2013) and that I still did not believe I owed them $84 - but they disagreed.  After further conversations later that week, I agreed to pay half ($42) if they would send me an invoice which indicated such.  Instead they proceeded to put me on their "annoy with a cell phone call every day until they pay" list.  I finally called them back and told them to please stop calling me and just send me a $42 invoice.  The calls continued and finally I received an invoice 5 days ago which I immediately paid.  Today, the ridiculous "robo-calls" continued and then a lady from Lawn Man also called to "remind" me about not paying until she looked into it and realized that I actually had paid them. 
The overall experience has been very painful.