Vin Acco Time Repair

Great! They came to my home and were prompt. I understand why they are so busy. There aren't any other shops like this one! They are worth the wait!

They were great! They were able to get my great-grandfather's 100+ year old mantel clock in excellent working order again. They were incredibly knowledgeable and helpful. They had a pretty long backlog of work, so we did have to wait about 5 months. However, that to be is just a sign of HOW GOOD they are. When I picked up the clock they took the time to explain how to work it, how to keep it going, etc. Highly recommend.

Dropped off first week in Sept. Repaired, tested and picked up mid-December. Service: I delivered clock to their store and briefly discussed what the problem was, since we felt it was broken main spring. Clock was ticketed and I was told it would be evaluated for a possible repair, this would take a couple of weeks due to the work load. I was contacted by them that it was repairable and an approximate price of repair. Gave the go-ahead. (Service to repair antique clocks is expensive.) Called once around Thanksgiving to find out it if clock was in being repaired. Due to family health matters, their schedule had been set back. Since they had been highly recommended by a clock collector, I am more than willing to work within their schedule. I had just moved art work around on the wall and added a digital clock for time reference in the room. This will all revert back with the return of the clock. I found their service professional, courteous and friendly.

Repair was not complete and clock chain patina was removed. Coo-Coo door hinge was not properly repaired. Was not at all pleased with the end product. Complaints were met with uncaring attitude. Will never return.

Replaced timer component, which was more expensive than I had anticipated. Good service, though, in a niche market where there aren't too many businesses available to do this kind of work.

Very good experience. Repairs were performed within a reasonable time for the quoted price. Staff are friendly and knowledgeable. The clock works perfectly.

He took the entire click apart and used the correct expensive oil . Definitely experienced. I did need to provide a towel for the cleaning and a step stool for him to reach the clock, which surprised me. If I did not have one would he have been able to do the job that day?

See the above for all the details of the unethical, incompetent, overcharging and unprofessional experience this company

We have been extremely please time after time with the quality of their work.  The owner has a very deep knowledge of the industry and is able to work on very small, intricate devices. I would recommend him to anyone!

See above.

The quality of their work is really high. We are planning to use them again next month to repair a very old cuckoo clock.

They were incorrect in researching the clock. He had the incorrect maker of the clock on the appraisal. He also was incorrect in researching where it was made. The bill neglected to include the appraisal information. I had to contact him several times regarding this. Overall, it was an unsatisfactory experience. Several months later he inquired to whether I paid the bill.