Vin Acco Time Repair

Clock Repair

About us

We're a 3rd generation company with 95 years in business restoring antique and modern clocks. On Tuesdays, Thursdays, and Saturdays we perform in-house services on large clocks. If there's anything I can't fix for you, I can direct you to someone who can.

Business highlights

101 years of trusted experience

Services we offer

Complete Antique and Modern Clock Repair

Services we don't offer

Watch Repair

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

3.714 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
0%
3
0%
2
14%
1
29%


Rating CategoryRating out of 5
quality
3.8
value
3.7
professionalism
3.9
responsiveness
3.7
punctuality
4.1
Showing 1-14 of 14 reviews

Kim R.
06/2022
5.0
clock repair
  + -1 more
Great! They came to my home and were prompt. I understand why they are so busy. There aren't any other shops like this one! They are worth the wait!
Description of Work: Grandfather clock repaired

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandy N.
03/2022
1.0
clock repair
  + -1 more
This company was not taking on any new customers in 2021 or in January 2022.
Description of Work: In-home maintenance of grandfather clock
Rating CategoryRating out of 5
Yes, I recommend this pro

Brian W.
03/2021
5.0
clock repair
  + -1 more
They were great! They were able to get my great-grandfather's 100+ year old mantel clock in excellent working order again. They were incredibly knowledgeable and helpful. They had a pretty long backlog of work, so we did have to wait about 5 months. However, that to be is just a sign of HOW GOOD they are. When I picked up the clock they took the time to explain how to work it, how to keep it going, etc. Highly recommend.
Description of Work: Repair antique mantel clock

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$330

DENE A.
12/2018
5.0
clock repair
  + -1 more
Dropped off first week in Sept. Repaired, tested and picked up mid-December. Service: I delivered clock to their store and briefly discussed what the problem was, since we felt it was broken main spring. Clock was ticketed and I was told it would be evaluated for a possible repair, this would take a couple of weeks due to the work load. I was contacted by them that it was repairable and an approximate price of repair. Gave the go-ahead. (Service to repair antique clocks is expensive.) Called once around Thanksgiving to find out it if clock was in being repaired. Due to family health matters, their schedule had been set back. Since they had been highly recommended by a clock collector, I am more than willing to work within their schedule. I had just moved art work around on the wall and added a digital clock for time reference in the room. This will all revert back with the return of the clock. I found their service professional, courteous and friendly.
Description of Work: Main spring of old wall clock broke.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

k K.
08/2017
2.0
clock repair
  + -1 more
Repair was not complete and clock chain patina was removed. Coo-Coo door hinge was not properly repaired. Was not at all pleased with the end product. Complaints were met with uncaring attitude. Will never return.
Description of Work: Repair of a vintage Coo-Coo Clock.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0


Greg T.
07/2017
5.0
clock repair
  + -1 more
Replaced timer component, which was more expensive than I had anticipated. Good service, though, in a niche market where there aren't too many businesses available to do this kind of work.
Description of Work: Fix broken wall clock.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$50

Peter S.
06/2017
5.0
clock repair
  + -1 more
Very good experience. Repairs were performed within a reasonable time for the quoted price. Staff are friendly and knowledgeable. The clock works perfectly.
Description of Work: Overhaul of an antique spring-wound wall clock. Bushing replacement, cleaning, lubrication. I brought the clock in to the shop and picked it up when complete.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Tricia S.
07/2015
5.0
clock repair
  + -1 more
He took the entire click apart and used the correct expensive oil . Definitely experienced. I did need to provide a towel for the cleaning and a step stool for him to reach the clock, which surprised me. If I did not have one would he have been able to do the job that day?
Description of Work: Grandfather click tune-up maintainence

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

TOMMY L.
06/2013
1.0
clock repair
  + -1 more
See the above for all the details of the unethical, incompetent, overcharging and unprofessional experience this company
Description of Work: I brought in my antique wall block for repairs. After 7 months of no contact, I called and he said his repairer had died and to give him more time to find someone else. After another 4 months I called and complained and said I wanted my clock back. He said it would be ready in a few weeks. When I went to pick it up, the price was overr 2/12 times the original estimate and he wouldn't let me have my clock until I fully paid for it. He was extremely argumentative and very rude. I paid for my clock and took it home. After 3 months, my clock will not run. I don't know what they did to it, but I had the clock for 35 years before they touched it. I am so disappointed and angry I want everyone to know how incompetent and unprofessional this organization is.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Vin Acco Time Repair
i like to respond to these complaints as not being factual . i do not take credit cards, cash or check mr [Member Name Removed] was so very upsett as he wanted to fly somewhere here i don't know . he later came back with a check. stating will post complaint for all the inconvenience i caused him. guess he was true to his word in this instance but not in the former. god bless y ou [Member Name Removed] i still like you and will repair anything for you mike

Mary G.
10/2012
5.0
clock repair
  + -1 more
We have been extremely please time after time with the quality of their work. The owner has a very deep knowledge of the industry and is able to work on very small, intricate devices. I would recommend him to anyone!
Description of Work: My family has used Van Acco for the last 50 years to repair our clocks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frannie K.
07/2012
1.0
clock repair
  + -1 more
See above.
Description of Work: I took my mantel clock in for service. It took them forever to fix it and finally call me to tell me it was ready. When I went to pick it up, it took them forever to find it while I waited and waited. The first clock they brought out wasn't even mine, so he looked some more and finally found it. I got charged $250-odd dollars. When i went to wind it, I realized that the works had been placed back into the clock in such a way that they were out of alignment with the holes where you put in the key to wind it! I had to maneuver the key around to be able to wind it. When i called to complain, they said it was no big deal as long as I was, in fact, able to rewind it. I took it to Ken-Hav, they put the inner workers back into the correct position for next to nothing (about $10.00), got it back to me later that same week. I will NEVER use this service again! A complete rip-off. I think they did way more than was necessary in the first place and I got the clock back in worse shape than I turned it over to them!!! Do yourself a favor !!! Go to Ken-Hav if you need work on a clock.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0

$259

Peter S.
05/2012
5.0
clock repair
  + -1 more
The quality of their work is really high. We are planning to use them again next month to repair a very old cuckoo clock.
Description of Work: They repaired our carriage clock.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Gary T.
05/2010
1.0
clock repair
  + -1 more
Vin Acco lost my mother's gold wrist watch. They offered no recompense and only excuses. For the repair of our clock, Vin Acco, although recommended by Old World Restorations (a very reputable company), not only charged us an outrageous price for the simple work performed, but stated that they were incapable of completing the restoration. I would not recommend them for repair or purchase of services or goods under any circumstance. Definitely an "F" operation, dispite the number of years they've been in business.
Description of Work: We brought in an antique clock for restoration. A small broken piece was brazed consisting of a small counterweight support. For this 10 minutes of work Vin Acco charged 154.00, and we picked up the clock since we have no confidence that Vin Acco is capable of the total restoration. Additionally, several years ago, we gave Vin Acco an womans gold heirloom wrist watch for repair. When we brought in our ticket to pick up the watch, Vin Acco had "lost" the watch.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$154

SYLVIA M.
11/2009
2.0
clock repair
  + -1 more
They were incorrect in researching the clock. He had the incorrect maker of the clock on the appraisal. He also was incorrect in researching where it was made. The bill neglected to include the appraisal information. I had to contact him several times regarding this. Overall, it was an unsatisfactory experience. Several months later he inquired to whether I paid the bill.
Description of Work: They repaired and appraised my grandfather clock.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


    Contact information

    1006 Delta Ave, Cincinnati, OH 45208


    Service hours

    Monday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM

    Licensing

    Insured

    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Clock Repair

    FAQ

    Vin Acco Time Repair is currently rated 3.7 overall out of 5.

    Monday: 7:00 AM - 4:00 PM

    Wednesday: 7:00 AM - 4:00 PM

    Friday: 7:00 AM - 4:00 PM

    Vin Acco Time Repair accepts the following forms of payment: Check
    Yes, Vin Acco Time Repair offers free project estimates.
    No, Vin Acco Time Repair does not offer eco-friendly accreditations.
    No, Vin Acco Time Repair does not offer a senior discount.
    No, Vin Acco Time Repair does not offer emergency services.
    Yes, Vin Acco Time Repair offers warranties.
    Vin Acco Time Repair offers the following services: Complete Antique and Modern Clock Repair
    Watch Repair

    Contact information

    1006 Delta Ave, Cincinnati, OH 45208


    Service hours

    Monday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM