The Maids of Cincinnati

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Don't clean like they are to do. Always different workers. Was told would have same team each week. They miss all the mirrors today and faucets. Didn't mop kitchen for. Left garbage in kitchen. Last week from all rooms. Tired of the bad service. Keep calling and telling them but nothing changes

Ideally they bring 4 people at once. They're in & out very quickly. I like that the company does Social Security & taxes for their employees correctly.

They’re doing a good job.  The girls are all friendly, they get right to work, and stay the time they said they would, and are just in and out.  This is the fourth maid company we’ve used, and we like them the best.  They always call the night before to confirm the time that they’ll be here for our convenience.

My sister referred them to me. They are excellent.

I canceled their service. There was one guy who was really good. They were very consistent in coming on time. They were there for a while. They kind of know what your points are, what you want done and what’s important to you. I thought that they were really concentrating on those and made sure I was happy with those points. They kind of do, but then they tend to ignore some of the other things. Then you have to start saying what about that. It’s like they try to find out what your critical points are and then they focus on that. So, that was one of my concerns. If they are in a hurry or if it’s hot on a particular day, they will kind of hurry. They will try to go home in the afternoon instead of spending the entire time they are supposed to spend here. They rush in for other appointments. I told them that they didn’t clean the ceiling fans. So, I took my dogs out to the bathroom and I came back in. They said that they would do the ceiling fans while I was out for 2 minutes. I knew that they couldn’t have done the complete ceiling fans, but they said they did. I asked them before I left if they would do it because they hadn’t. They were all packed up after the work and I thought that I would let them walk out of the door. I wanted to call their boss since I specifically asked them to do it. One lady said that she did it and she was the leader. I could tell by looking at them that they didn’t do it. I could tell by the look on one guy’s face because he looked down. I then physically got up there and checked all three of the fans. I knew that it had not even been turned off long enough and was still running. So, I called the boss the next day. She talked to them and called me back. They said that they did it, but they would come back. They said that they would do it completely and well enough to my satisfaction because they used their equipment. The boss believed them and they lied. So, I let them come back and let them do what they wanted to do. I confronted them and said that I knew they lied to me. I asked them as to why were they lying. If they don’t stand up for the mistakes they make or if they are not honest with me on the time they are going to spend, then I can’t have somebody that I can’t trust. I spent a lot of money to have my house cleaned. It was $200 a month and that included the tip. I wouldn’t hire them again. They did call back quickly; maybe the same day. So, they did respond, but I didn’t like their answers. When it comes to their punctuality, they were on time. I don’t think they were ever late. Their professionalism was based on the way they looked, appeared, acted and the way the lady talked on the telephone. Terry Sanderson is the owner.

I have used this service 2 x's and neither time have I been completely pleased. This company charges what I consider to be a premium price. I, in return, expect a premium service to be performed. A team of 3 was sent to clean. Took them approximately 2 hours. I was not in the house at the time of the cleaning, so I can not advise as to how work was distributed. Both bathrooms were near spotless. I could tell attention to detail had been paid. Light fixtures, and even magazine rack had been thoroughly dusted. An excellent job. However, this is where the quality ended. Dusting in both the living room and the family room was p*** poor. Some dust left in the living room was so thick, it could be spotted from 5 feet away. Also, I had specifically confirmed that furniture would be vacuumed, an important point for us since we have pets. Some pieces appeared to have been cleaned while others were left looking like they had been rolled in pet fur. Many items in the family room were simply not dusted at all. Completely unacceptable. The company offers a reclean if you are not satisfied, but I did not bother to call. I decided 2nd time using them, 2nd time poor job, not worth the trouble. Will not use again. If you charge a fair (grade C) price and you do a fair (grade C) job, okay. But if you're charging A+ pricing, you better not be doing C- work.

I just found them one day. They have good cleaning ethics. They always come on time and seem really nice. They come every other week for me, but it's your choice.

Excellent! When I called, the person I spoke to was pleasant and they were able to come over within 2 days. They arrived on time, finished on schedule and when they left, the house was spotless.

The results were unexceptional. These women make a tiny fraction of the amount charged, so what's their motivation?

The dusting was done very poorly. I could trace lines in the dust on the closet shelves. Some of the light fixtures were not dusted. Otherwise things looked OK. It was pricey...Over $20 per hour per house cleaner. Wouldn't use them again.

The cleaning job was completed in 1-1/4 hours. This was a ''first time'' cleaning job. They did a good job.

THE MAIDS HAVE BEEN CLEANING OUR HOUSE FOR OVER 6 YEARS. THEY ARE RELIABLE AND EFFICIENT. THEY DO HAVE OCCASIONAL LAPSES WHICH ARE REMEDIED WITH A PHONE CALL AND A RETURN VISIT. ONE OF OUR PRIMARY CONCERNS IS CONTROL OF CAT FUR AND THEY DO A VERY GOOD JOB OF GETTING RID OF THE STUFF.

DID A VERY THOROUGH JOB, WERE ON-TIME, AND WERE VERY FRIENDLY. DID UNDERESTIMATE THE AMOUNT OF TIME THEY NEEDED AND THEREFORE THEIR COST, BUT THE JOB DONE WAS REAL GOOD. THEY HAD AN INITIAL COST OF BETWEEN $190-230, BUT IT ENDED UP BEING $300 BECAUSE THEY NEEDED MORE TIME. THEY DID CHECK WITH ME BEFORE THEY WENT AHEAD, BUT THEIR ESTIMATE WAS INCORRECT. STILL, THEY DID A GOOD JOB SO I WAS FINE WITH IT.

THE TEAM SHOWED UP REALLY LATE TO CLEAN SEVERAL DAYS BEFORE CHRISTMAS AND RESCHEDULED. THEN A NEW TEAM OF THREE, WHO SEEMED CRANKY, CAME TO CLEAN WITH ONE CLEANER CLAIMING SHE HAD THE FLU. SINCE I HAD JUST BROUGHT MY CHILD HOME FROM CHILDREN'S AND HOW BAD THE FLU SEASON IS, I ASKED THEM TO LEAVE. WE DISINFECTED ALL AND CALLED THE COMPANY TO COMPLAIN AND FIND OUT WHY THEY DON'T HAVE A SICK POLICY. THEY CLEAN AND INFECT HOMES WITH ILLNESS. THEY WERE UNRESPONSIVE AND THOUGHT WE WERE CRAZY ASKING ABOUT THERE SICK POLICY. WHILE I DIDN'T LIKE THE SECOND CLEANING CREW, THEY UNDERSTOOD AND APOLOGIZED. MANAGEMENT WASN'T AS APOLOGETIC.

I THOUGHT THEIR PRICE WAS HIGH, AND I DIDN'T THINK THEY CLEANED THAT WELL.

THEY DONT DO A VERY GOOD JOB. THEY COME IN AND THEYRE OUT QUICKLY.

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