THE LAWN MANAGEMENT SPRINKLER COMPANY
About us
We install and maintain underground irrigation systems and landscape lighting.
Services we offer
We install and maintain underground irrigation systems. We turn systems on and off (winterize). We repair and add-on to existing systems. We install and maintain landscape lighting. We help customers to visualize all lighting possibilities, from simple plans to elaborate illuminations.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 5% | ||
| 15% | ||
| 0% | ||
| 10% |
Steve came to the basement with very muddy shoes and when he saw my husband and plumber left the house. No apology, no offer to do any cleaning NOTHING!. I had to clean carpet and pad remove and dry also repair all the plumbing he broke myself, no offer to pay. When I called and gave estimates of the cost I expected to get reimbursed, Steve accused me of breaking the pipe and refused to pay. I am doing you a favor by telling all customers do not use this company if you have any problems, the owner will not work with you and refuse to pay.
"The staff (including Steve) at The Lawn Management Sprinkler Co is shocked to see such a review on Angie's List. This public false statement of events (that took place several months ago) may be damaging, but we are confident that our track record over 30 years will speak for us. [member name removed] pipe was already leaking, she called our office, and we were able to send Steve, the owner, to her house during the middle of his very busy day as a courtesy. She is correct in saying that nobody, her, her husband, Steve, nor the city employee knew where to locate her shut off. Steve was the one who was able to locate it and prevent further damage. Steve left the pipe with a small drip to locate the shut off, and when he came back to the pipe in the basement [member name removed] (not intentionally I'm sure) had positioned the pipe in a way that made the leak much worse. Steve was fully prepared to repair the damaged pipe and help clean up, but was told (more than once!) by [member name removed] to leave and he wanted his plumber (who was already there) to do the repairs. Steve was shocked that he did not receive a "thank you" for dropping everything to come help, but kindly left, as he was asked to do. He had his office staff contact the [member name removed] more than once to confirm their plumber was able to complete the necessary repairs. Steve never charged the [member name removed]anything for this day's events. Several months later he received a very nasty letter demanding that Steve pay for all the damage/repairs to their basement. He was shocked to say the least. He attempted to contact them several times by phone and email, as did his office manager. He offered to meet with[member name removed] at the venue of their choosing to discuss their unhappiness and the events of the day in question, but they never responded. Steve is always willing to work with his customers, and he has an extensive list of satisfied clients that would be willing to attest to that."
Thanks for a great experience. Greg is personable and work produced could not be better.
"Thank you (Member name removed)! We are glad to hear you were pleased with our services. We do appreciate our employees who go above and beyond to please our customers."
"Thank you (Member name removed)! We appreciate your positive feedback!"
I would recommend Lawn Management to anyone who is planning to add a lawn irrigation system to their home or business. I hope you'll be as pleased as I have been.
"Thank you (member name removed) ! We are very pleased to hear that you were satisfied with our services. Thank you for sharing your positive experience with others."
"We have serviced this Member's irrigation system since 2006. The work done and fees belonged to this system."
"We do apologize for the poor payment services you have received in the past. We have reconstructed our office staff completely in the last 6 months. We hope to clearly communicate with our customers in all areas and execute payments properly and in a timely manner from here on out."
A few weeks later, I got another letter from the county saying I am non-compliant because I have not responded to their request for an inspection. I told them that our irrigation service had taken care of it and that they had the paperwork. The county said they'd received nothing. So I called LSM and they said that the inspection had not been done at the time of the system turn-on, because a different sort of technician would have needed to do that and I never made an appointment. Well, when they told me to send in the paperwork, they failed to mention that I needed to make a separate appointment with a separate technician. So I did that, the technician arrived on time, did the job, sent in the paperwork and then sent me another bill for $100 for the service.
All in all, despite the fact that my system works fine, I will not be using LSM again. I feel that they are too expensive and don't communicate well.
"Most irrigation companies do not test back flow devices for free. The county requires this to be done. We offer this service to our customers per their request. After paying the county and our plumber, we only make $30, which is more than reasonable. Our contracts and office staff are very clear in communicating that the only services covered for spring start-ups and winterizations are 1 hour labor and the services provided, parts and additional labor will be billed. If there is ever any question about price, please call our office before services are performed."
"Thank you for your kind words, "Member." We are thankful that you called on us for your irrigation needs!"
"We greatly apologize for this inconvenience and the poor service you received. This customer was never billed or serviced according to our records. The office staff and technicians at fault are no longer working for The Lawn Management Sprinkler Co. We have serviced the Tri-State area for 30 years. Unfortunately, a few mistakes have been made and a few customers lost, but we do strive for excellence and don't take situations like this lightly. We would gladly honor this customer with a free start-up and winterization if he/she would be willing to give us another shot! Thanks!"
"Thank you very much! We are very glad that you are pleased with our services! We were honored to service your irrigation system up until your home sold! We are no looking forward to servicing the irrigation system for the new home owners."
Licensing
State Contractor License Requirements
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