THE APPLE STORE

unknown

I went in and talked to them, made an appointment- I didn't bring the computer in it weighs like 35 pounds. I talked to them and explained what was going on - I took a picture of what was going on and was expecting some ridiculous, high price but they said they can fix it-inclusive of parts and labor at 150$. I took it in on Thursday and they called me on Monday and said it was fixed I should go and get it. It works perfect and I was very pleased. The guy hooked it up when they brought it from the back and let me play around with it so that I could assure myself that everything was working fine.

The guy who helped me was super helpful, didn't make me feel stupid and was all around a joy to work with.

I went to the Apple Store at Tri-County mall near Cincinnati because my iPhone 4S was still under Verizon's warranty and because Verizon support for iPhone unique problems was limited (ok...USELESS). After making an appointment online, I waited for about 15 min until one of their people (I believe they may be volunteers, not sure) came over and looked at my phone. They suggested that I bite the bullet and install the io7 operating system (which I'd not done because I'd feared slowdown of operation) - they were right, problem solved, and thankfully, I've not noticed any appreciable slow down in operation. If anything, things work faster and batter life has not been reduced to any noticeable degree either.

Excellent experience. High quality basic training plus had many specific and detailed questions answered.

I went to the apple store to receive my lesson on how to use my laptop. Amy, the manager, was very nice over the phone and scheduled the appointment for me. Andy gave me the lesson and he was very nice. Matt was especially helpful to me also. He straightened out my problem to make another appointment and helped me with my password issues. I had great customer service.

They had great gadgets, you just have to sit and play around. Overall, I would rate their services as "A". I would continue to use their services in the future.

The customer service when I went to The Apple Store was great. They are too nice. They just are very knowledgeable people. They are young people because they know more about computers than old people do. If one knows what one wants, they will be very, very helpful. We have only owned Apple computers and that is the only one we have ever gone with. We have had six different Apple computers over the years. When the computer gets old and rickety, we get rid of them and get a new one. They were very helpful, knowledgeable, and efficient. Apple computers would be the only computer we would ever buy. We have also used them for computer repairs. One of my computers acted very strangely, right after I got it. It did not work the way I wanted it to work and I knew something was wrong. I contacted the company. They told me to put it in a box and send it to an address they gave me. I did that and they said that they would check it, repair it, and send it back. I sent it to them on a Thursday and by Monday; I had a brand new computer sitting on my front porch. They didn't fix it they just sent me a new computer. They have always been very efficient and I haven't had any problems at all. If one calls them, they have very knowledgeable people on the phone that can help one with a problem. We have had very little problems with our computer. We have been very happy with them.

I do not know Apple computer's at all, but I bought a Apple computer, and because I bought this computer I get one on one training for a year for just a extra $99. I have already got my money's worth and I have only had the computer for 4 weeks. I have learned so much.

I RECENTLY SWITCHED FROM A PC TO AN APPLE MACHINE AT MY HOME. THEY COULDN'T HAVE BEEN MORE KNOWLEDGEABLE. THEY OFFER FREE CLASSES FOR THE SOFTWARE THEY SELL. IT'S EASY TO CONSULT THEIR PEOPLE ABOUT ANY DIFFICULTY YOU MAY HAVE. THEY SPENT AT LEAST AN HOUR SETTING UP EMAIL THROUGH OUR ONLINE PROVIDER. THEY CAN SOLVE MANY ISSUES WHILE YOU WAIT. THIS IS THE BEST PLACE FOR SUPPORT FOR APPLE MACHINES I'VE FOUND. THEY TOOK CARE OF ME QUICKLY, EVEN WITH POTENTIAL PURCHASERS ALL AROUND ME. THEY HAVE A NATIONAL REPUTATION THAT IS WELL EARNED. I'M CONSTANTLY CONNECTED TO THE NET, AND I'VE HAD NO VIRUSES OR POP UPS. I COULD NOT SAY ENOUGH GOOD THINGS ABOUT THEM!