T-Mobile - Cincinnati

I received free landline phone services from T-Mobile. Overall it was a good experience.

I don't use my cell phone very much. I have never had any problems with them. The price is excellent. I will continue to use them in the future.

I chose them because they have good prices. The customer service has been excellent except when ATand T was trying to buy them out. I almost changed providers but now I'm happy with their customer service. They don't have quite the coverage of some of the other companies.

Went ok (reception never great) for some time; when family member moved all heck broke loose. No reception in major metro area even though other providers did. Debacle on loaner phone that not solve reception problem (not one in stock even though they said to come get one). Wanted to charge extra money per month for something that wouldn't work and were in denial about root cause. Incompetent staff that not only don't solve the problem, but we timed it and numerous calls/vists to the tune of OVER 6hrs!!!!!!!. I asked for fax number and business card was denied to best record issues. ... ....Asked to speak to an empowered Tmobile mgr. and was denied. We had them for yrs. and they still hosed us to the max. of $200 severance we had to engage termination of contract to finally to get rid of them. Others at least pro rate or waive it! They seem to practice the GOTCHA sydnrome. ......We got your money so go fish............. It takes 90% more effort to get a new customer than to keep one. I go out of my way to share my crappy objective expereince with others. ONE of worst vendors I have ever used. .... Based initially on price , but kept dropping our package. Am suggesting to MBA classes to use this as a case study on how Not to run a business!.............. ABSOLUTELY WOULD NOT DO BUSINESS AGAIN. SHEER BUSINESS ARROGANCE BY TMOBILE. Dropped calls, dead spots, poor coverage, you name it. Competitor that starts with first letter in alphabet ( 3 digits) gave me a salesman card complete w/ fax and cell number for comparison; we switched!. GP BSME, MBA courses Certified Six Sigma Black Belt (Quality Pro) FBI Citizen's Academy graduate