Servpro of Cheviot & Cleves

The owner, Kevin Hasser, came right out. The whole sight was overwhelming. He and Melissa, in the office, were so calm and helped me take it step-by-step through the whole process. (He also jumped-started my mom's van for me.) They were excellent at documenting every lost item, making sure that whatever went in the dumpster was recorded as a loss or given the okay by me to pitch. Items that were moldy but not wet could not be counted as a loss because Allstate was only going to cover $5000 for mold and that needed to be used for the structure. They claimed as much as possible under "water damage". They prepared salvageable items for cleaning and storage. It was a HUGE job with the hoarding situation on a two story house with a basement and garage--all packed with stuff. Kevin help me navigate through the sometimes frustrating world of insurance. We both dealt with claim agents and insurance inspectors. Allstate was not very helpful in the beginning. We had a hygienist (recommended by Kevin) do an inspection and testing which helped back up Servpro's position about the number of walls, floor, and ceiling that needed to come out. In addition, we had destroyed asbestos tile. They called in asbestos contractors to test and remove that. They called scrappers to take away metal that could be recycled. After I worked in the house (with my respirator) for eight days, I went home and have not been in the house since. It's been two months and the work is complete, we are just waiting for retesting by the hygienist. If anything does not pass testing it will be cleaned again by Servpro. We got a really nice check for content loss as well as coverage for the demo for water damage and the mold remediation only went over the $5000 by $2200 since as much as possible was claimed under water damage. I am so grateful for the great work that Servpro did. I could go back to my home in Dayton and rest assured that they were going to handle everything. I would call them again in a heartbeat.