Waste and recycling collection & disposal.
Yes
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"Rumpke strives to provide excellent service for our customers and appreciates the member's efforts to bring these important issues to our attention. We take the member's concerns very seriously, and we dedicate ourselves to identifying and implementing a solution beneficial to everyone involved. The member has the option to choose his waste service provider, and he has chosen Rumpke for the past seven years and four months. Rumpke truly appreciates his business. We know it is frustrating to have your trash collection missed, and work diligently to avoid these types of mistakes and correct them immediately when they occur. According to our records, The member's past complaints about being missed have always been resolved. One instance, Rumpke gave him a credit for the missed service. Regarding the missing lid, the general guidelines listed on every statement clearly state Rumpke is "not responsible for damage to plastic cans or missing cans and lids." However, Rumpke thoroughly investigated this situation, and we want to resolve it and continue serving the member for years to come. Therefore, Rumpke is offering a $20 credit to the member's account to cover the cost of a new can. We apologize for any inconvenience presented and sincerely hope the solution we have is satisfactory. We look forward to offering the member and all our customers the best service possible today and in the future. Judy Averill, Customer Service Manager"
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