Rain-A-Way Exteriors Inc

Buyer beware. I had a 30 year roof put on my house by Rain-A-Way 10 years ago because I didn't want to worry about a roof leak and wanted better than a 20 year shingle. I got a leak on July 6th and called the company and left a message. I talked to them again on Monday July 8th and they asked for pictures which I sent that day. We had heavy rains all week, Contacted them again on the 9th, 10th & 12th and finally late afternoon on the 12th they said they couldn't come out until the following week. At no time did any of the 3-4 people I spoke with tell me to find someone else to get on my roof and put a tarp over it because they wouldn't be out for over a week and they just jerked me around all week. When your Rain-A-Away roof springs a leak down the road don't expect anyone to come out for days, you're on your own. Had I known that on Monday I could have had a coworker stop by and help me with that. Now I have extensive damage that I have to have fixed myself because they take no responsibility for not being upfront for days that they wouldn't be bothered to come out for a week and a half. I don't know how you can do business that way.

The gutters were properly reattached to the roof and pitched properly. A small roof repair was performed due to falling tree limb damage. The gutter covers were installed and have worked well since. The installers were courteous , efficient and friendly. All work debris was cleaned up as well.

A happy experience start to finish. The owner, Mr. Sams, took a great deal of time to go over and explain everything on the estimate. The crew was very careful and very professional. Every contact with the office staff was pleasant and any questions we had were answered quickly and professionally. The materials are excellent and the workmanship is first class. Highly recommend Rain-A-Way.

Went great. Mark pointed out a leak in a downspout S-joint and I'll have them back out to repair that, too.

I have had a problem with water entering my house at the junction of my house and a sun room addition I had built. This problem occurred only occasionally during hard rains with hard winds and water would drip from the door header joining the sun room with the main part of the house. I contacted Rain-A-Way about the problem. Darrell Sams came out to look at the situation. I could tell right away that Darrell knew his business. I’m the type of guy who enters a grocery store for a head of lettuce and comes out with $200 in groceries so I try to be cautious when someone is selling me something. Darrell was able to identify one area of the problem right away and I knew he was right because I’ve seen what he explained in action. I had normal size gutters in the back of my house which drained a large square footage of roof and the quantity of water overwhelmed the gutters. He suggested 6” gutters be installed. Also, Darrell had looked behind the vinyl siding and noted that house wrap wasn’t installed during construction. He said with the house wrap that any moisture that penetrated the siding would drain away and not run down the exterior walls getting into the header of my exterior doors. I was sold. He provided the best explanation and solution to my problem that I had received. His crew came out in two stages: once for the gutters and the other for the house wrap. Both crews were courteous and careful about their work. They didn’t talk much because they were busy working. After both areas had been completed I took a hose and drenched the siding to check for leaks interior to my house. Seems as if Rain-A-Way has solved my problem. Very happy at this time with the work, and hope it holds out in the future.

The workers were very efficient and thorough. They cleaned up very well, and answered all of my questions.

Very happy with the results and price

It went great! I really liked what they did. I like their plans. They came and they did the work. They gave me 10 days to pay, and if I pay within 10 days they gave me a 5% discount.

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They did a really great job.

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All work was performed as requested.  No problems

It was good.  They got the job done while I was at work.  There was no sign that they had been there other than the new gutters.  Scheduling was good.

They are timely and professional. Their quality is top shelf and they do a great job. We are currently in the process of having them quote us for windows and doors as well.

They were prompt and they did a good job.

They were really good.

The quote was very accurate and the men arrived on time and did a great job!

They are honest and thorough in their work. They’ve done two roofs for me and have done a great job on both. They are a reliable and dependable service.

They were quick to respond, professional, and priced reasonably.

It went well, but they did not give a specific time/date for the bid or the work. When they came, I was not home. I would have liked to talk to them to understand the service better.