POTTS HEATING & AIR CONDITIONING

unknown

It doesn't work. They are horrible, I called them and told them it was still cold in our house. They came out and said that there wasn't anything wrong. They are refusing to come back and do anything for us.I was told that my furnace is under a 10 year warranty and they need to come out and fix it. They had to pay us back for having someone else come out and look at it. They got irritated with me over that. I didn't care how much they had to keep coming back, I just wanted everything OK with us.

That was okay.  They just kind of cleaned up and checked out the leak and that's about it.  I would not probably use them again, what they did I could have done it myself.

They seemed to be honest, told us we had problems with AC.

Very polite, friendly, efficient and fixed problem for me in short time. Very happy with all.

I called the morning after I realized our AC was broken.  They had someone ready to come out within just a couple of hours, and the repair was done quickly. The repairman was courteous.  We would definitely use them again for any of our HVAC work.

AC system was running but performance was very poor.  Called Potts in the morning and was told someone would stop in that afternoon.  About an hour later Tim the service man called that he was on his way and was there in 10 minutes.  Tim diagnosed the system and explained what he would do and what the costs would be.  He cleaned the condensing unit, added 3 lbs. of freon and checked the system for leaks.  Tim was courteous and professional and when he left the system was working well.  The big surprise for us was the high cost of the r22 freon which a few years ago would have been about $100 and this 3 lbs cost over $300.  This is an HVAC industry-wide cost that impacts all older HVAC users and service companys.

It went fine

No complaints.

What I like about them is that they always come when I call.  They always tell me exactly what I need to know.  They are very helpful and they know what they are doing.  I think their pricing is pretty reasonable. They are not always there on time.  I will continue to use this provider in the future.

I contacted Potts the first time about a year and a half ago. I got an estimate for a furnace and AC. At that I opted for the AC only. The house I purchased had AC but it was completely shot. Potts gave me one of the best estimates. I went with him. This past year when I felt I could afford the furnace, I called him up and asked for a furnace. The price had only changed slightly from that previous estimate! I was shocked and pleasantly surprised. While the techs were installing the furnace, they also installed some PVC piping for me for the AC drain at NO charge! These folks are pleasant, honest, on time and I would highly recommend them. I was never pressured into buying more than I was comfortable with (which explains why there was a gap between the AC and the furnace).

My experience with them has been very good.  Their prices are competitive.  I don’t know if they are better or worst.  The quality of service is very good.  Their responsiveness is excellent.  They are always on time.  They are very professional.  I would continue to use them in the future.    

See above.

The technician arrived promptly and diagnosed the issue within 5 minutes of arrival. Technician took the time to call not one, but two Trane air conditioning dealers to verify that he was replacing the correct voltage capacitor for the unit. The capacitor was replaced and a number of voltage and temperature checks were performed in order to ensure the unit would function properly. I was most impressed that the technician not only efficiently performed the repair, but also took the time to explain each step as well as the reason for each diagnostic test he was running. He made me feel very comfortable and informed about the problem as well as how to prevent similar issues in the future. I highly recommend their services and will use Potts again in the future.

I would highly recommend this company.  They came same day for service, and even though they arrived after 5 on a Friday, charged only their typical service call rate.  

This was hands down, the best service I have received from a repair company!  Rich was very thorough, professional and courteous.  He told me everything he was doing along the way and even took a picture of the inside of the unit so I could see the damage he was telling me about!  We only paid for the service call but he did get the unit working again at least temporarily.  He also taught us how to avoid this problem in the future without making us feel stupid (DUH, use a filter!)

Rich was very professional and explained everything he was doing. He has to be one of the friendliest repairmen I have ever met. I was having a problem with heat pump icing up and Rich found out I had restricted airflow caused by using too expensive of a filter. It was recommended I buy the cheap ones and change them every 30 days.  I asked about air duct cleaning and Rich said he would only have it done if someone in the home had allergies, I do, or there was a problem with constant dust on the furniture, a huge problem. He recommended someone but said it would cost a couple of hundred dollars but I later learned that company was very highly rated on Angie's list. I will definitely be using Pott's Heating and Air Conditioning for any future HVAC problems.

see above

Excellent

They were the only company I could find that had a good rating. They were very knowledgeable and responsive. They know what they are doing. They seemed to fix it for me. They are reasonably priced. I asked them a lot of questions and they answered them for me.

Very well. The new furnace was installed within 2 business days. The installer was professional and reasonably neat.

They had a special deal on the site. The interaction with them was good. They were on time for the work and they did a pretty good job. I would use them again in the future.

Service was fine and I think everything went well for a simple tune up.

Mr. Potts (owner) arrived on time and we discussed options for replacing my previous furnace that had a cracked heat exchanger. (Potts service person discovered the crack in the heat exchanger and it was confirmed by two other furnace companies.) After his estimate, I got estimates from two other heating companies that were highly rated on Angies List. My goal was to get a high efficiency system that matched the size of my home at the best price. After getting the estimates, I made several calls to Mr Potts (and the other estimators) to reconcile differences in the estimates and to decide on the final system and company. Mr. Potts was prompt in answering my calls and quickly cleared up most of my questions and got back to me with answers if he did not have the information readily at hand. In the end, his price for the system that was needed for my home was lowest. His crew of two installers arrived two days after the negotiations were completed and worked for 2.5 days to install the furnace and A/C, They did a very good job and did not leave anything undone. They cleaned up after they were finished and answered my questions when I had any along the way. Two days later, they returned to do some finish work on the concrete patch around the exhaust pipe. I was satisfied completely with the job.

They were great. We worked with them. They got out here and we had the salesman out the same day. They gave us the quote and they had a service crew with a brand new air conditioner working by the next day. Their service was great. They were prompt and came on time. They knew whatever we asked them. It was very successful overall. It?s tough to comment on the price since you only buy such things once every 20 years. I felt that the price was good but could have been a bit cheaper. We would use their services in the future too.