Pickens Windows Service
About us
Family owned. 13 employees. No subs. Cost is determined by the job. Travel charges may apply. Service fees apply.
Business highlights
Services we offer
Window and screen repair. Counter sales of parts
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 6% | ||
| 1% | ||
| 2% | ||
| 6% |
I was given a two hour window to expect them to arrive and also requested a 30 minute call ahead. Since I didn't want to miss them, I chose to wait at house during appointed 2 hour window of time. When they hadn't called or arrived at the 11/2 hour mark, I contacted them. I was told they were running behind and didn't know when they'd be there but would give me a call 30 minutes ahead of time. I completely understand that jobs can run longer than expected, but if I am given a 2 hour window, it's my expectation that the company can meet that expectation. If not, they should give wider windows of time, say 4 hours, so the customer knows what to expect. They offered no value in offering a 2 hour window. Misleading and very frustrating. I cancelled and will find another provider.
"I am very sorry that Ms. [Member Name Removed] had a bad experience. We work very hard to give an accurate guess as to what time our technicians will be getting to the job site. We understand that a person's most valuable asset is their time and we do not wish to waste it. Thus the reason when the job is set we inform the customer that they will be called the morning of the appointment and given a two hour window that we will arrive and if they wish we will be glad to call them 1/2 hour in advance so they can still do things rather than just waiting for us. Unfortunately in Ms. [Member Name Removed]'s case, our technician was running late, which she was informed of. We were still planning on going to her residence, even though our tech was about 30 minutes later than we had anticipated, when Ms. [Member Name Removed] cancelled her appointment. I am very sorry that we could not keep the schedule as promised and we will continue trying to tweek our system to make it as accurate as possible. Once again my apologies to Ms. [Member Name Removed]."
I had several windows where the sash would not stay up and would slide down when opened. I called for an service call/ estimate, which is no charge if the work isn't started. The service tech, Gary, was able to fix all of the sash sliding issues in the first visit and in less than an hour. I was very impressed. To adjust 7 windows took less than an hour and they were fixed.
Based on the first experience, I scheduled a second service call to correct gaps in several windows. I went to the store and explained the issue to the service tech so he was prepared for the call. Again, all the windows were repaired in less than an hour.
While at the store, I decided to get some new weather stripping. Terri, the customer service rep, was very helpful in matching my current weather stripping from the multiple option available. I have replaced all the weather stripping on my windows.
Now my windows are almost as good a new, for much less that replacement cost.
"I have received your comments and proceeded to look at the customer history in our system and find no notes more recent than January of 2015. I take these ratings very serious and wish to find out what problem the customer had. I do not know if we entered the customer's name incorrectly or keyed in the phone number improperly or what, thus not allowing me access to the data locked up in our system I hope that the customer will give us a call and talk to the owner so we can get this straightened out. 513-931-4432"
not having good customer service. . I will grade this company an F in all areas since I was told that I should not have any more problems with the windows - a person would think that after being charged $1,500.00
"I am sorry that [Member Name Removed] is having problems with her windows, but we will be glad to come out and service them again at our normal service rates. [Member Name Removed] had work done on her home almost THREE years ago and there is a limit to how long we will warrant our work. [Member name Removed] makes it seem that we only supplied labor to do her job, she left out all of the parts that we had to locate and install. So a lot more went into her job than she implies."
I don't know the name of the lady with whom I primarily worked, but I can't say enough about her concern for finding the right parts and being sure they would work for me.
I don't think there are many places like this left who would care enough to spend the time in helping a customer, especially with a rather small purchase. This is what service should be like and, thankfully, at this shop still is.
Licensing
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