Pest-All Exterminating

"Thanks for the review, disappointing to see all A's and B's but an overall C. I think your frustration demonstrates the difficulty, especially with Angies List purchases, and our failure to properly explain how pest control services work. Regular ongoing services are needed to prevent ants from year to year, no one can apply any product in the Fall that will keep ants away in the Spring. And even with ongoing quarterly services it is very possible that ants can pop up in between services, that is why we offer free call backs during the year of your program. While May was your last scheduled visit, you are covered until August. Timing can be difficult with ant control, but we are only a phone call away from a no charge service any time ants become a problem. Now that we are aware of the problem we will have your technician contact you immediately."

"Sometimes we get blindsided by a bad review, and this is one of those cases. We had no idea that Mrs. [Member Name Removed] was anything but a happy customer. We provided services for her from June 2016 thru November 2016 just as she had enlisted us to do. At her services in both October and November there were no signs of any more ants. At no time during or after our services did Mrs. [Member Name Removed] ever notify us that she was unhappy or dissatisfied, or had ants still. Now six months later we discover she is upset. We tried to reach Mrs. [Member Name Removed] for more information, but she did not answer any of our calls. Our best guess would be that there was not an ant problem over the winter, so ants probably returned again this Spring. If so, then this is another case of us failing to educate the customer enough to dispel unrealistic expectations. There is nothing Pest-All or any other company can put down in November that will keep ants out of your house in April or May. We wish Mrs. [Member Name Removed] had called us whenever her ants had returned so we could have better explained how our services work."