OHIO MULCH

Not well. The company doesn't seem to care about it's customers..

IN ORDER TO PUT MULCH DOWN I CALLED AROUND AND COMPARED PRICES. I FOUND THAT OHIO MULCH SEEMED TO BE THE BEST DEAL. WHEN I ARRIVED AT THE LOCATION THE SALESMAN WAS VERY FRIENDLY AND VERY HELPFUL. I EXPLAINED TO HIM THAT IT GETS VERY WINDY AROUND MY HOUSE AND I NEEDED SOMETHING THAT WOULD NOT BLOW AWAY. I RECOMMENDED THE DARK HEAVIER CEDAR MULCH THAT SEEMS TO BE WORKING OUT FOR US SO FAR.

OUR OVERALL EXPERIENCE WAS A GOOD ONE. THE SALES STAFF WAS KNOWLEDGEABLE ABOUT THEIR PRODUCT. THE INSTALLERS WERE VERY PROFESSIONAL. WE WOULD RECOMMEND OHIO MULCH.

ORDERING PROCESS WAS UNEVENTFUL, BUT WHEN ORDER HAD NOT SHOWN BY LATE-AFTERNOON THE DAY EXPECTED, WE CALLED AND WERE TOLD THAT WE WERE THE ''MYSTERY'' ORDER, THE ONE THAT DID NOT HAVE A NAME, PHONE NUMBER OR ADDRESS (EVEN THOUGH ALL OF THAT HAD BEEN GIVEN WITH THE ORDER FOR THEIR COMPUTER), WHICH WAS WHY THEY HAD NOT BEEN ABLE TO DELIVER. ARRANGEMENTS WERE MADE FOR DELIVERY THE NEXT DAY (SUNDAY). WE CALLED SUNDAY MORNING TO DOUBLE-CHECK THE TIME TO EXPECT DELIVERY AND WERE TOLD THAT THE DRIVER HAD NOT EVEN ARRIVED TO GET THE TRUCK SO THEY COULD NOT TELL US WHEN, BUT THAT AS SOON AS HE ARRIVED HE'D BE ON HIS WAY. MY HUSBAND WAS READY TO CANCEL. WHEN HE CALLED TO DO SO HE WAS TOLD THE DRIVER HAD ARRIVED. THEY ADDED THAT WE'D HAD THESE PROBLEMS BECAUSE I HAD NOT CALLED BACK TO CONFIRM THE ORDER, BUT I HAD. WE DID FINALLY GET OUR MULCH, BUT I DID NOT APPRECIATE GETTING THE BLAME FOR THEIR MISTAKE. WE'D CONSIDER GIVING THEM ANOTHER CHANCE, BUT WOULD LOOK ELSEWHERE FIRST.