Founded 1987 • With Angi since July 2008
Amenities
Free Estimates
yes
Warranties
yes
Senior Discount
yes
Eco-Friendly Accreditations
No
Licensing
Bonded
Insured
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Verified Reviews
Showing 1-25 of 36 reviews
Jorge S.
01/12/2021
Winterization & Backflow Device
Description of Work
I had been a customer for 7+ years. Honestly, the business doesn’t value their customers. I had a new (expensive) backflow device installed by them. It started to leak and didn’t even last a year. When they came back out to repair (still under warranty), they later claimed that they never billed me for the original backflow device a year earlier. What?? So they charge me now over a year later? I have an extremely busy schedule with work, family, graduate studies, etc. This is ridiculous that I would be expected to go through figuring out which credit cards or bank account I could have used to pay for this backflow device now over a year ago. I asked the owner to call me TWICE to discuss this, and never got a response. I scheduled a winterization (over a month out) and THEY DON’T SHOW UP. I call the office to see if the crew is running late, and they tell me that the appointment was canceled because my account was “on hold” because of the backflow not being paid for!!??Completely ridiculous. Why would they even make an appointment if they were going to do this?? Why didn’t they have the courtesy to call and say that they weren’t coming vs. keeping me waiting for them that day???....for a supposed billing problem that was THEIR fault! I asked the owner to call me again—no call back. The weather was going to dip below freezing and would have damaged this delicate backflow device. I was left scrambling finding a new irrigation company to come out ASAP this late in the season to do my winterization. Weeks later, still no call back from the owner, but I do get a call from their staff asking for payment again for the backflow device that they claim was never billed over a year ago. I just had it at this point and just gave them a credit card to pay for this bill that they claimed was never billed over a year ago. I told them to remove me off of their client list (after 7+ years), and AGAIN asked the owner to call me back. I never got a call from the owner, despite several requests. So unprofessional and terrible service. This place does not value their customers. Lots of irrigation companies out there— don’t use Nature Plus.
Category
irrigation systems
Phil U.
01/06/2016
Lance L.
01/06/2015
Robyn K.
06/14/2014
We called on 5/12/2014 and they set up an appointment for backflow testing on Monday 6/9/2014 between 3-4pm. My husband called their office at 4:20 pm because nobody showed up for the appointment nor did they bother to call us. He was told the guy was delayed at another job so the appointment was rescheduled for Saturday 6/14/2014 between 1-2 pm. We wasted a beautiful day waiting but again no one showed up for this appointment either. There was no answer at their office when we repeatedly tried to call. My advise would be and quot;don't waste your time with this companyand quot; they're totally unreliable and unprofessional. Never again!
Description of Work
They were supposed to do backflow testing.
Category
lawn treatment
Cynthia D.
06/17/2013
Nature Plus has been our sprinkler system maintenance and lawn care treatment company for several years. We have a very rocky, steep front yard that was not doing well with the Kentucky Blue grass the builder used on our lawn. Within a year of using Nature Plus our lawn looks great. Owner Kevin Purcell suggested using fescue in several spots. Service has been excellent; questions and/or concerns have always been handled in a timely manner, and our lawn is green and beautiful. Several of our neighbors are now also using Nature Plus. Highly recommended.
Description of Work
Irrigation spring start-up
Category
landscaping, lawn service, irrigation systems
Judith G.
05/16/2013
see above. I ended up not using them for the Spring turn on even though I prepaid for it!
Description of Work
I was unsatisfied with the person they kept sending. He was incompetent and always found a problem that either he created or was unable to correct at a reasonable time.
Category
irrigation systems, lawn treatment
ARTHUR B.
05/06/2013
They are very good. They always call before they come. They ask if it is okay to come. They are very nice people. They call ahead and ask if it is okay to cut the lawn I mean especially in the fall because we had a lot of trees and lot of leaves come down and usually you want to get leaves up before they put an application down that makes a nice that they call ahead. We have been using them for three or four years and we would continue to use them.
Description of Work
I used Nature Plus Lawn & Irrigation few weeks ago for lawn service.
Category
landscaping, lawn service
Janice S.
01/15/2013
Ronald N.
12/05/2012
They did everything they said they would do--no issues there. The problem was nonresponsiveness to three of my post-sale inquiries. Two of my e-mails requesting date of next treatment went unanswered. When it came time for the fall aeration, I cautioned them to contact me in advance so I could mark buried cables that were close to the surface; I had mentioned the same thing during pre-sale communication. In response, contractor assured me that they would do so and also asked about sprinkler heads that should be marked as well. I said that I had none of those, but that my neighbors on either side did. Well, I came home one day to discover that the aeration had been done without letting me know in advance the exact day. So my underground cables went unmarked. Fortunately, none were damaged, but one neighbor had two sprinkler heads destroyed. Contractor is paying to fix those. I might use them again if they can get their problem with internal communications straightened out!
Description of Work
Early spring feeding, spring treatment, early summer feeding, summer feeding/soil conditioner, early fall feeding, winterizer, fall core aeration, soil analysis.
Category
lawn treatment
David A.
08/07/2012
Karla D.
07/18/2012
We chose them because we already do business with them. They do our landscaping and lawn care. I haven't seen any bugs, so they work. They offer a guarantee that says they will keep the bugs out of your house. I am comfortable with them. They are reliable and provide a good service for the money.
Description of Work
I used Nature Plus Lawn & Irrigation for pest control.
Category
pest control, lawn service
Mary G.
07/09/2012
This company was referred to me by a residential home inspector. The company has not performed any work for me, but I have called twice over the last month to try to schedule an appointment to obtain irrigation service. Each time, the scheduler informed me that it would be at least 2 weeks before someone could get to me. While I understand that I would be a new customer, this type of responsiveness demonstrates that this company may be either too busy or too small to service new customers.
Description of Work
I wanted irrigation sprinkler head adjustments and evaluation of possible irrigation head leak.
Category
lawn service, irrigation systems
Service Provider Response
Due to the high volume of work in July due to the excessive heat and no rain we were scheduling everyone about 2 weeks out for appointments for existing or new customers. We are sorry for any inconvenience this may have caused you and not being able to meet your expectations.KATIE F.
07/07/2012
It was a very good experience. The service fellow came out on time, went to work and got everything done with no hassle. He was a pleasure to be around and work with. I definitely recommend them.
Description of Work
For our in-ground sprinkler system, re-Installed our backflow device, and tested and did maintenance on the system. Got it up and running and set to irrigate the lawn every other day. Also tested the operation of the backflow device and filled out the paperwork that Hamilton County requires for an in-ground system.
Category
irrigation systems
Peggy C.
02/15/2012
H Bradley H.
11/09/2011
One of the reasons we went with them is because they had a 5 year guarentee that no one else had and they also included some lawn reseeding and fertilizing. They've fulfilled their part of the contract up to this point and we still have 4 years left on the lawn service. The installation crew was outstanding. The service man who just came the other day was very knowledgeable, he told us when to turn on the system in the spring and what to do. It was very good. We had 5 bids and they were by far the lowest. They had the best package for the service and warranty. They went way above everyone else in terms of cost.
Description of Work
Nature Plus installed our front lawn irrigation system.
Category
landscaping
Arthur B.
10/09/2011
Great. Only very minor problem,they are at times slow to return messages. They include a free lawn weed and feed service for the first year, to get your lawn looking good. If you have them winterize and open your system in the spring, for approx $65 for each service, they give you a 5 year warranty on your sprinkler system, includes parts and labor.
Description of Work
Had a whole yard irrigation system installed. Completed in 2 days, everything was finished to my satisfaction.
Category
landscaping, irrigation systems
Karla R.
05/02/2011
Anita B.
04/22/2011
They were competitive in price and did what they said they were going to do. They were professional. The only negative feedback is that their installers were very slow. The project took a lot longer than what I would have thought. I don't know if that is just the nature of the job or if it had to do with their installers.
Description of Work
Nature Plus Lawn & Irrigation installed an irrigation system.
Category
irrigation systems
Maryann V.
01/29/2011
Initially we were excited to have lawn service, but it ended up being a very dry and hot summer of 2010, so as a result, we did not get the lush green lawn we were hoping for. Nature Plus was very prompt and professional (they would always call us the night before) and they have very detailed paperwork they would leave on the door that detailed everything they put on the lawn. Our only complaint was the tire marks in our backyard from when they drove their cart around to drop the fertilizer ... again, not exactly their fault, because we had dry grass from the extra warm temps. While our experience wasn't exactly what we hoped for; we would still use this company again.
Description of Work
Price was for the entire year (spring thru fall of 2010) of fertilizations on a set schedule, including core aeration of the lawn in the spring.
Category
lawn treatment
Linda J.
07/11/2010
They have always done a great job for us. This test is required by the county to insure our spinkler system is working properly. One year it failed due to a part that needed replacing. They were very proactive in getting this repaired and their cost to correct the issue was very reasonbale. We plan to have our overall sprinkler system upgraded and we plan to have NAture's Plus do the work.
Description of Work
They have completed our annual Backflow Test on our Sprinkler System for the past several years
Category
irrigation systems
Tom B.
06/23/2009
I have been using them for about a year and a half now. They came and did the fertilization, but I found the weed after the fertilization. When I informed them about this, they came back and reseeded the whole thing. They didn't charge me anything for the rework. I am very impressed with the guaranteed work.
Description of Work
I use Nature Plus Lawn Care for my lawn service. They came here two weeks ago.
Category
lawn service
BERNHARD K.
06/11/2009
Over the phone, the company explained the cost of various services and scheduled me within a reasonable time frame. The technician and I walked around the yard and watched each zone start up. Dave adjusted the spray patterns in a few cases and changed out some broken parts. He had most everything on his truck but came back another day to replace one sprinkler head for a longer radius spray (I did not have to be there). Their invoice came in the mail; it was for the quoted fee plus a minor charge for an extra part as expected. Good job, no-nonsense friendly service in 30 to 45 minutes for a 9-zone 50-head system.
Description of Work
Start-up existing lawn irrigation system, check spray pattern, make repairs as necessary.
Category
irrigation systems
MICHELLE H.
05/31/2009
Brian came out and flagged where the sprinkler heads should go. The next day Justin started prep work to install the sprinkler system. Since Nature Plus was able to start the next week after I accepted their proposal we had a bit of delay because the utility lines weren't marked yet, but they were ready to work. It took mostly one guy and about 2 weeks to do the job. There was some rain during this. One drain pipe was cut down the middle, but Justin replaced the pipe completely. The ground didn't settle as much as we would have thought after the installation was complete. All debris from the job was completely removed from our yard. After completion of the job Brian came and inspected the job and instructed us how to use our system. The owner Kevin also came back to officially turn the system on and to make sure we had no questions. The lawn was seeded after completion and the sprinkler has been in use helping the new grass grow. Included in the price is Nature Plus lawn care which includes fertilization for the year.
Description of Work
Installed a sprinkler system in the front and side yard including flower beds.
Category
irrigation systems
Carol H.
07/07/2008
They are very friendly. They are good about showing us how to run the irrigation system and explaining everything to us. They were very knowledgeable and helpful.
Description of Work
They came out and fertilized 6 times and fixed the irrigation system.
Category
lawn service, irrigation systems, lawn treatment
Phone
Address
Po Box 62129
Cincinnati, OH 45262
Other Information
Services offered
Services not offered
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