MT WASHINGTON FLORIST

This week, I ordered a large Easter arrangement for my 81-year old mother. It arrived on Thursday as planned. Friday morning when Mom went to add water, one of the three large lilies in the arrangement was dead. On her way back from Dad's nursing home, she stopped in for a replacement. All she wanted was one lily to stick in herself, as the dead lily left a large gap. The store personnel told her they'd have to ask the boss, who wasn't there - so they called. Whoever the boss was said that she would have to bring this large arrangement back so they could "evaluate" it. I am not even sure she could get it in her car by herself. She said no, and said all she wanted was a lily. She gave them all the order info so they would know she wasn't scamming them (though who would scam for one lily, I have no idea.) Still they said no. They told her to try taking it out, trimming it, and putting it in water and maybe it would revive. She said no - it's Easter, my husband is in a nursing home and is having serious health problems - I don't have time to try to revive a lily. Just give me a lily and I'll go. They never would give them a lily, even after she told them I repeatedly buy from them. She DID tell them as she left that she would no longer accept arrangements from them, and would tell me never to use them again. She would also ask me to tell all my friends in Cincinnati. I do not mind at all that one flower had problems - that happens. I mind a great deal how poorly they treated my elderly mother and turned what should have been a lovely gift into a source of angst and frustration for her. Needless to say, I will not be using them again. In the end, their lack of willingness to replace one lily will cost them hundreds of dollars from me.

Ordered a flower arrangement by phone.

We had a lot of flowers. They set up a lot of things in the church and made sure that everything was done right. It was all very nice. The arrangements that they made were just amazing. The colors were perfectly matched. It was absolutely beautiful.

It went really well and they were right on time and delivered quality products that lasted numerous days. Many compliments on the arrangements. Note: They are now on eight mile at clough SW corner in same part of town.

They answered all my questions and gave suggestions. The arrangement they did was quite elegant.

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