Mt. Lookout Television & Electronics

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I've dealt with them for over 30 years. Every single transaction has been excellent. They are responsive and knowledgeable. Their pricing is very good. Their service is excellent. They are fair operators for both sales and service. The staff is excellent; they are superior.

I used them because I had used them in the past and because it was close to my house. I took my TV in because it was cheaper. I spent somewhere between $230 and $250. I had also used them again because I had gotten good services from them in the past and the prices were reasonable. I had an older TV and they repaired it a couple of times and were at the point where they said I needed a new one because it was going to cost me more to repair it than to buy a new one. I was not as pleased this time as I was in the past. I think they moved down the street and before it looked like a repair shop, whereas now it looks like a home theater and I think it may be the focus of their business that has changed. It was one of those big TV’s and they did come out to the car and help me carry it in and back out. I had to wait for them for quite a few days to call, but they never did call and I called them several times and asked if they had looked at my TV because it was there almost a week. They only had to talk to me about what was going on because I had to call them and it wasn’t like I followed up. Since I got my TV back, it comes off and on, but it takes really long for the channels to change, so I don’t know if it part of the TV or if was something they. It all worked when I took it in and now it works differently. I would tell others that parking is an issue if they are taking their TV in. They would have to park on the street and also have someone help them to carry it in or they would have to go in and find someone to help. The sales man actually helped and I never did see a repair man. It is close and convenient for me, but I would probably look around if I need any TV repairs done.

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I AM PLEASED WITH THE SERVICE I RECEIVED. I WOULD USE THEM AGAIN.

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PROMPT AND WHEN THEY SAID THEY WOULD BRING THE SET BACK, THEY DID.

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