MIDAS AUTO SERVICE EXPERTS

9 AM appointment April 5, 2018; _It took 120 minutes just to get it raised up on the lift as customer waited. Even with unforeseen (till they pulled wheel): minor right front rotor (observed cleaning & calipers pin float optimization w/ minor spray solvent = 20 minutes nominal (an extra $39.95 for that not in the original scope: was approved change). Whole duration was 210 minutes or 3.5 hours. Or about DOUBLE +_what is should have taken even w/ minor instant scope addition. Price quoted was $69.95 for the 2 wheel align-ment . I’m trained by the US govt. as certified auditor “I asked up front @ the appt.” if that was the recommendation. Frank Rottenburger (mgr.) personally assured me to my face “YES”. Upon getting car on the lift he changed drastically his story and then it suddenly required a 4 wheel alignment for at least $109.95 (an increase of about 40 % before Additional Taxes / shop fees Mechanic was seen forgetting to promptly inspect the right rear brakes and; someone had to remind him. Tire pressures I personally checked in an adjacent parking lot (post work); all drastically different from manufacturer spec. and only one was to the 36 psi they told me. They put on tire stem caps that were too small and not the black plastic specification. The mag lock was Not in the car (though they claimed it was) Other customers there commiserated as they also wondered why my car was still there as some came in for work after I did and were not happy about their car works either I was told.. Including customer Eric guy: who had to rush back into the bay to find out why for an “exhaust pipe replacement” they were un-necessarily Pulling the wheels off his Explorer (his 2ndary customer was waiting for that vehicle at home) After the discovery of inflation concerns I had to personally do soap bubble solution leak testing and test the tire mounts for integrity. It cost another extra:__ $30 for car gas (2ndary vehicle, lower mpg) since I couldn’t trust their work and had a trip out of town immediately following the poor workmanship. I dropped off 2 legal sized pad papers of copious notes directly to the mgr. and asked him to look them over and we’d talk later. I was asking for $100 consideration for all the screw ups and their disingenuous-ness. _I called a day or so later and as I suspected the mgr. started to immediately lie to me. (On about April 7 via telephone) The mgr. claimed 3 guys checked my tire pressures. 1 ) No busy car shop has 3 guys check basic tire pressures; much less Still have the pressures all grossly out of spec. after 3 people allegedly check them. They declined to amiably settle this. Federal Occup, Safety and ; Health (OSHA) was contacted due to multiple unsafe practices under the CFR 1910 General duty clause. (including no safety glasses by several staff). I also informally contacted 3+ different law enforcement agencies to share my concerns about unsafe vehicular practices they created. The bottom line is DON’T use this vendor as they can’t be trusted and; appear incompetent from objective measurements and auditor findings. I wouldn’t let them touch my equipment again ever. I am considering legal action as well for actual damages due to loss of vehicle for extra costs incurred. MR. ROTTENBURGER WAS GIVEN An opportunities to settle this amiably, but chose instead to continue to lie and perpetuate continued major customer service violations. I told him that was Bull on their part. His name appears to be appropriate to other customer’s at the garage site observations: that in multiple cases said that THEY won’t use them again and will each share that with 16 other people . It cost over $200 and the worst VENDOR I've ever had recently. And in many yrs.!

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I spent probably $32. They took about 20 minutes to do the work. I would tell others that they're a good place to get your oil changed.

TIM did a great job.  They turned out to be "slammed" with business that day (I called the day before).  The things he could control he did very nicely and professionally
...The shop ran out of tape a weight units so they did go get them so that should not be necessary with optimal quality systems in place for inventory.__That gets a minus...Preserving the tires was ensured....
Desk should have scissors or box cutter to aid in inspecting boxes.
Ditto customer coupons when things run longer than could have.
Overall very amiable staff and did a nice job.
I'd use them again.
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I had the same work done less than 6 months prior to that date, and the muffler and pipe were noisy and had to be replaced. The only 2 parts of the exhaust system NOT covered by their useless warranty. I then had to get the muffler replaced soon after that at a reputable mechanic. Midas will NEVER touch any of my cars again, as long as I live and drive.

It was great. I am extremely happy with them. I was greeted as I got out of my car by name, my car was taken back immediately and they completed the change quickly. I received the best customer service from Monica who was the one that greeted me at my car. Wonderful customer service not only form Monica, but from Dan who completed the work on my car. They did not try to sell me anything I didn't need. Very happy with them and I will be returning for future servicing.

It was great, very reasonable and quick. It was a satisfactory experience.

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