MICROCENTER

It went fabulous as THIS is the place to look personally at printers in Great Cincy region. No guessing about internet crap or old shelf life (or old cartridges). Older guy Bill __I think was extremely helpful. As a quality pro I have a very high level of expectation and tech savvy: so he exceeded those expectations!!!!!!!!!Great way to see the sales and benefits and risks of buying any particular brand in the US

We had done a bit of research and already knew which laptop we wanted and went straight to where it was on display. After a few minutes we were asked by an associate if we needed help with anything. We had been in the day prior and spoke to different associate.  We left to think things over a bit, and went back in with some concerns over the warranty/accidental protection plan.  When we came back the second day, the sales associate was incredibly rude, interrupting us and telling us we were incorrect repeatedly (when later our beliefs were confirmed by the service manager).  The warranty we were looking at was an accidental protection plan for two years. 1 year of which was already covered by the manufacturer. We explained our concerns to the Manager we were told to speak to and he told us that there wasn't anything he could do (even though he agreed that the warranty was a poor value due to the overlap in manufacturer coverage). We understood that they probably could not discount or amend the warranty and asked if there were any specials or discount that could be applied to the laptop itself. He said there was no way to discount the product and let us walk out of the store without making a purchase. We were frustrated but tried to understand that sometimes there was nothing they could do. It was later when we double checked the website that we found they had 3 open box items for a $100 discount. Had that been told to us we probably could have overlooked the warranty issue and have gone home happy with a new laptop in hand. Instead we went home empty handed and ordered the product online after some further research (where we found an extended warranty for less money and good for an entire extra year).
 Overall, the biggest issues we had were the facts that
1: the salesman had no idea what he was talking about and kept interrupting us to tell us we were the ones who were wrong.
2: Both the salesman and the manager kept interrupting us in general.
3. The manager agreed that the warranty wasn't a good value because in this case the manufacturer provided hte same exact coverage outright for the first year.  Even after acknowledging this, however, he refused to even attempt to do anything concerning the matter.
The manager knew what they were selling was a bad value, and seemed perfectly okay with it, and also seemed perfectly okay with continuing to try and sell the same bad value to other customers and with losing some (over the years) very good customers with some very bad service.

Next came the laptop I entered the store and I went back to the computer department specifically to buy a laptop. I knew what I was looking for and honestly I didn't have much hope of finding it because I need a very high power laptop which is a desktop replacement. I went back to find the computer that I needed and there were 2 salespeople for about 10 customers who were rolling their eyes. After waiting for 20 minutes I finally saw one of the salespeople become available so I approached him. I knew exactly what I needed and since I only had a specific question I knew it would be quick. Rather than speak to me he walked away. I then walked over to the other salesperson but they walked away as well. I then went to look for a manager and the girl up front told me there was no manager on duty. She seemed scared and paranoid and told me that I would be best if I waited back by the laptops. So I walked back to the department and when I did I spoke to James. I asked my specific questions he told me that they didn't sell such an animal and that I would need to have it custom made. He also added that no one in Cincinnati area sells the computer. I was also talking to him about a graphic card but he was not able to adequately explain. He obviously didn't know what he was talking about so I decided to go to the gaming department. Kris was the gentleman's name there and not only did he take the time to research my needs, he also told me I could save 1500 if I bought the computer.I asked him to go get it and when he did the other salesman stuck his commission sticker on the box. I ripped that sticker off the box because he was trying to steal the sale. He started yelling at me and proceeded to argue with me in the middle of the store for ten minutes. He asked what he had done to offend me and I told him that he didn't know what he was talking about computer wise. He rolled his eyes at me and refused to give me the computer and said that I wasn't allowed to carry the computer upfront. So then I talked to Kris a bit more and he told me that he didn't want to get in trouble because he wasn't allowed to get commission on certain items. I assured him I intended to talk to the manger about both him and James. I went up to pick up my purchases because of their policy and I talked to the GM. I discussed the problem that I had with James and that Kris was very helpful. I suggested Kris be moved to laptops. I also wanted to make sure James's sticker wasn't on the box. The GM said that his sticker wasn't on the box. I bought my items and when I brought it home I couldn't get it to log onto the internet. It makes me wonder now if James did something to my computer. The last 3 days I've spent 8 days on the phone with my provider.

See my comments above regarding my experience. I will not do business with the Microcenter agains since it appears they do not stand behind the products they sell. In addition, my experience comes across to me as a store that does not communicate within itself. The manager's word clearly means nothing and there was no documentation in the service department regarding what I had been promised. Buyer beware.

It went well. To begin with, they were very helpful over the phone before I brought my computer in. I had to take it to the store, but they have long hours, and they were able to turn it around within a day. They were very professional and very helpful in communicating.

THEY GAVE US A CHOICE BETWEEN DIFFERENT BRANDS FOR MY NEEDS. THEY WENT ON QUITE A LOT ABOUT ANOTHER MODEL. THEY WERE ENTHUSIASTIC ABOUT THE TWO BRANDS AND NO ONE TRIED TO TALK ME OUT OF IT.