MICROCENTER

It went fabulous as THIS is the place to look personally at printers in Great Cincy region. No guessing about internet crap or old shelf life (or old cartridges). Older guy Bill __I think was extremely helpful. As a quality pro I have a very high level of expectation and tech savvy: so he exceeded those expectations!!!!!!!!!Great way to see the sales and benefits and risks of buying any particular brand in the US

Next came the laptop I entered the store and I went back to the computer department specifically to buy a laptop. I knew what I was looking for and honestly I didn't have much hope of finding it because I need a very high power laptop which is a desktop replacement. I went back to find the computer that I needed and there were 2 salespeople for about 10 customers who were rolling their eyes. After waiting for 20 minutes I finally saw one of the salespeople become available so I approached him. I knew exactly what I needed and since I only had a specific question I knew it would be quick. Rather than speak to me he walked away. I then walked over to the other salesperson but they walked away as well. I then went to look for a manager and the girl up front told me there was no manager on duty. She seemed scared and paranoid and told me that I would be best if I waited back by the laptops. So I walked back to the department and when I did I spoke to James. I asked my specific questions he told me that they didn't sell such an animal and that I would need to have it custom made. He also added that no one in Cincinnati area sells the computer. I was also talking to him about a graphic card but he was not able to adequately explain. He obviously didn't know what he was talking about so I decided to go to the gaming department. Kris was the gentleman's name there and not only did he take the time to research my needs, he also told me I could save 1500 if I bought the computer.I asked him to go get it and when he did the other salesman stuck his commission sticker on the box. I ripped that sticker off the box because he was trying to steal the sale. He started yelling at me and proceeded to argue with me in the middle of the store for ten minutes. He asked what he had done to offend me and I told him that he didn't know what he was talking about computer wise. He rolled his eyes at me and refused to give me the computer and said that I wasn't allowed to carry the computer upfront. So then I talked to Kris a bit more and he told me that he didn't want to get in trouble because he wasn't allowed to get commission on certain items. I assured him I intended to talk to the manger about both him and James. I went up to pick up my purchases because of their policy and I talked to the GM. I discussed the problem that I had with James and that Kris was very helpful. I suggested Kris be moved to laptops. I also wanted to make sure James's sticker wasn't on the box. The GM said that his sticker wasn't on the box. I bought my items and when I brought it home I couldn't get it to log onto the internet. It makes me wonder now if James did something to my computer. The last 3 days I've spent 8 days on the phone with my provider.

See my comments above regarding my experience. I will not do business with the Microcenter agains since it appears they do not stand behind the products they sell. In addition, my experience comes across to me as a store that does not communicate within itself. The manager's word clearly means nothing and there was no documentation in the service department regarding what I had been promised. Buyer beware.

It went well. To begin with, they were very helpful over the phone before I brought my computer in. I had to take it to the store, but they have long hours, and they were able to turn it around within a day. They were very professional and very helpful in communicating.

THEY GAVE US A CHOICE BETWEEN DIFFERENT BRANDS FOR MY NEEDS. THEY WENT ON QUITE A LOT ABOUT ANOTHER MODEL. THEY WERE ENTHUSIASTIC ABOUT THE TWO BRANDS AND NO ONE TRIED TO TALK ME OUT OF IT.