"Thank you so much for your review, [Member Name Removed]! We are so glad that you a pleased with your window replacement experience. Please let us know if there is anything else we can do for you!"

"Thanks for the review! We appreciate your feedback. Please reach out to us if there is anything else we can help you with!"

"I am always straight forward and honest if I have concerns when Repairing broken glass, some older model windows are more risky than others. Last thing I want to do is take the job, order glass, and then have something go wrong with the install. I recommended contacting the manufacturer of that brand, as they would have more expertise if that were a viable option. I did offer to replace the entire window, but the customer didn't want to go that route, which is fine."

"With that design of window, I just had an issue with another job with after-market glass not fitting back into that frame. I was doing the customer a service by informing him that we may not be the best fit for his repair, and he would be better off using the previous company he had do other repairs in the past. I would say the same thing again because it is in the best interest of the customer. No job was ever agreed upon or any money exchanged. It's unfortunate that this "D" review will affect how others view us, when I did the right thing."

"As a small family company, we don't have a fleet of employees to dispatch at any moment. Most customers love the fact that we know in advance who will be there. The only draw back with 8 installers, is that if a job takes longer than expected, which happens often in contracting work, it will back up the next job. I do my best to keep jobs in order of date purchased. When I had to move the original date, it was delayed longer than needed, due to your family traveling/on vacation, which is fine for me. Install went off on the second date we set. My installers are not in the habit of leaving debri, that was a mistake that I will talk to him about. I, Nate, handle most all the visits afterward when someone has something they are concerned about. That particular Friday I originally set up to come by, became impossible to get there, which I communicated the day before and the day of. The service call for this job was not urgent, as it was a crooked grid in the window, which when I stopped by Monday right when scheduled, I took the serial number and have reordered the bottom sash, an easy fix. I apologize for the glass pieces we missed during clean up. Otherwise, I feel there is nothing I could have done better to accommodate. We never just didn't show up when scheduled without reaching out multiple times."

"Thanks you so much for the business. Glad we could exceed your expectations!"