Logan Services A/C, Heat & Plumbing

Great work, and very professional every step of the way.

Mike C., Mike F., and Lachlan J. installed our new units with precision and in a timely manner. We are extremely pleased with our new units. I would highly recommend their services to anyone looking to upgrade/replace heating/ac equipment.

Love My new unit

Knowledgeable technicians and professional interactions with everyone.

Misleading sales approach.

Furnace installation went perfectly. Edric S and Soon H were the most knowledgable installers I've ever had the pleasure to hire. They took the time to answer all or our questions and walked us through the entire installation process before and after. Highly recommend!

From one hardworking homeowner to another, please do not use Logan if you hope to get what you paid for. Abysmal, unprofessional incompetence best describes Logans products, service, and communication. We had two furnaces and two A/Cs units installed in our home in July. Nearly two months and 5+ follow-up service visits later, they are still not working correctly. To date, we have not received what we paid thousands of dollars for, and the most worrying part is that Logan seems to be in no hurry at all to resolve it. I would not recommend Logan to anyone, and, have already begun to dissuade family, friends, and colleagues from considering them for any service or product. We needed to replace our two A/Cs and came across very positive views about Logan. We bought into Jeffs sales pitch about the efficiency of their units, the great service, how our bill would go down dramatically, and how dust would decrease. But we were misled. Shame on us for believing him, but shame on him for selling us something he could not deliver. He pointed out that one of our existing furnaces was installed backward and called it stupid. Spoiler alert: Logan installed it backward, too. The units were installed by Doug, Dallas, Mason, and Alex (they asked us to include their names in our review). The next day we noticed both A/Cs was not working correctly. Salman came out and said the installers had connected the WiFi sensors to the wrong unit. He made adjustments to both A/Cs and told us we were good to go. That night we realized one of the A/Cs still was not working correctly. They sent out Randy, who turned up the power output and contradicted something Salman had said (this is a theme at Logan). Randy seemed very knowledgeable and we felt confident he had fixed the issue. But no, it was not fixed. The next time they sent Joe, who said one of our A/Cs was not calibrated correctly (why it took an install and three visits to realize this is baffling) and that he would need to come back to replace it. At this point, we expressed our disappointment at Logans quality and service. Joe said he would come back with the Service Manager, Bill. When he came back to re-install the thermostat, Bill was a no-show. Joe said Bill would monitor our thermostats remotely and call us within 3-4 days. Surprise--Bill did not call. I spoke to Bill on the phone, hopeful for a resolution, but he made it seem like multiple visits to address an issue is customary for Logan. He even said it will likely take MORE visits to fix it since they will have to take full reads (again) and contact Trane (for the first time in this process). Keep in mind that these are brand new units. Brand new units should not need to be fixed or replaced. Bill was a no-show (again) to visit number 5 and instead sent Chris and Nate. Chris contradicted some things that another tech said and was quick to abandon any company integrity, responsibility accountability by justifying and defending the fact that the units are not working correctly and saying as the Service Manager, well if a tech said that I can not answer for him or if the rep said that you will have to take it up with him. So here we are, waiting to schedule visit number 6, just trying to get what we paid for. Each call we make and visit we have to be here for is time spent away from work. Taking time off work to babysit Logan, combined with the exorbitant electric bill, is costing us money. This was a huge purchase and we are so disappointed, frustrated, and exhausted at the follow-up we have had to do just to get what we paid for, which should have worked on day 1. We chose what we believed to be a reputable company and spent more than we had planned to have a reliable HVAC system. I am writing this review in hopes that Logan makes this right and that others do not make the same expensive mistake of choosing Logan.

David was knowledgeable, personable, and helpful.

Did everything right.

Very professional and friendly. At the completion of the installation, one of the team members walked me through the equipment installed, how to maintain the new style furnace filters we requested, and patiently guided us on how to operate the new thermostat.

Very professional

Outstanding service and communication. Very courteous and professional

New furnace, Air conditioner, Thermostat, removed old equipment. Three technicians were very receptive to suggestions I had. Finished job on time, explained everything about the new system.

good job

Great company to work with. Everyone has been very courteous and help. Installers showed up on time and answered all my questions.

They were great.

.

Chad and Andrew did great job from beginning to end of installation! They installed new heat and air system with two days of inclement weather. Both days went smoothly. Knew we made the right decision with Logan Heat and Air.

Good...the are very profesional and have responsaility.

Chris and Chad did routine maintenance on my furnace that I purchased from Logan Heating and A/C. They were extremely professional, knowledgeable and courteous. Chris spent some extra time with me and showed me features on my thermostat that I was not aware of. Employees are the most important asset of any business. These two employees add tremendous value to your business. Joe Hartleroad Hamilton, OH

Logan was very eager and helpful when I needed to replace my furnace and A/C. They had all the equipment and parts that they needed to provide the systems that I choose.

Clean, professional, knowledgeable and courteous.

They were amazing!

The installers were very profession

Careful to explain all concerns we had. Generous in applying all discounts they could in their negotiating with us. Offering a 6 month follow up to check all systems' performance to assure best function of new AC unit.