"Hello. I'm sorry to hear that you've chosen to be angry as a result of our interaction. Although I never intent to upset anyone, I do believe that your disappointment is misplaced, as I did everything I explained that I would do in the timing I said I would do it. I came to your house on October 13th, so it has only 8 days, not 10, which lines up with the 7-10 days I told you I'd need to get this many quotes written. Also, I didn't "ghost" you, like you say. You texted me less than 12 hours ago, which I didn't respond right away because I am finishing up the last of several quotes this evening that I've been working on over the past week, and I was going to contact you tomorrow to go over everything with you. I don't know what I did that calls for the disrespect and attempting to harm my company’s reputation but I currently work 12-14 hour days, 7 days a week to ensure that nothing like what you're accusing me of actually happens. Then, I know I can rest well at night knowing I did right by customers and am honorably taking care of my friends and family with my success... but, please sir, please advise me on how I may "man up" like you say I need to..."